Reviews for Fraud Filter

The Living Seed Company

2024-07-01

United States

I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.

Purusha People

2024-06-23

United States

Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.

I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck. Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused

The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase. Not happy about it.

The app don’t work. I have the address filled for the filter and the app doesn’t let me save. It kept asking me to put the info even though I’ve already filled the info I wanted to blacklist. 1/5 app.

I had a rule in place that it completely ignored. Lost a sale due to fraud! It cancelled one order and didn't even alert me or show an order where it ran. Terrible app. Why even offer it?

does not work

This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.

Works perfectly fine.

Does not work dont download just waste of time

ShoeNami

2023-11-20

United States

The filter DOES work, but you need to understand how to use it. I'll tell you how to set things up so it works 100% of the time. 1. The FIRST rule triggered is the ONLY rule processed. that means that if you have a rule for "flag all orders from Germany" and another rule for "Cancel Jane Doe from Germany" the First rule will trigger first and say "Warning, this order is from Germany". The rule for Jane Doe will never be triggered. 2. The rules are VERY SPECIFIC. If you want to flag Jane Doe who lives at 123 Main Street, you must do it in a specific manner: Billing Address 1 (CONTAINS) "Main" You're sorting and flagging any billing address that contains the word MAIN in it. Why? Because Jane doe could put in 123 Main St. and bypass the filter because it wasn't exactly 123 Main Street. 3. EVERY SINGLE ITEM MUST MATCH FOR THE RULE TO TRIGGER That means if your rule is matching Name, Address, and Phone ALL of them must be present and match exactly before the rule triggers. So you need to set up individual rules for each part of the fraudster. You need one rule that (CONTAINS) the Phone number eg. 5043684444 You need one rule that (CONTAINS) the first part of the email address eg. "Fraudster@" You need one rule for JUST the Billing address and Zip code. eg. Main and 70054 You need one rule for JUST the Shipping address and Zip code. eg. Main and 70054 And that's how it will work 100% every single time. If it's failing, you've not set it up properly. Picture of Rules: 1: https://i.imgur.com/JE6uOJ6.png 2: https://i.imgur.com/UuXCKCP.png 3: https://i.imgur.com/jJxcLaF.png I have 115 pages of them, and they work. -=-=-=-=-=-=-=-=-=- Now, on to my complaints: Shopify, you need to make it so I can sort by the Rule Name. OMG, please, make this happen. Also, WHY WHY WHY for the love of gawd, do I have to go through 125 pages before I can edit the last rule I created? And WHY do you refresh the screen back to page one after I save the changes? Did I hurt you? or are you just evil? :( :( I need to be able to specify a page of rules, and you need to stop sending me back to page one whenever I change a rule. Okay? thanks, love ya!

Not working, i even set rules for all fields, but it doesn't filter the orders I want.

Doesn't work. I have one rule setup. An order meets the criteria for the rule, however, the app does nothing. Very frustrating. Do not recommend.

App doesn't work. Filter Tagging could be an option but it is missing/not available in this app. Also the rules doesn't apply immediately.

Useless. I need to blacklist customer from placing an order. I have been getting some fraudulent orders, all from same email domain. I am ending up cancelling them and refunding, but it still costs me fees. I would appreciate if we can prevent some customers (filtered by IP, domain, name or delivery address) form placing an order in the first place.

hey i set up a filter to give flag when order count is greater then 1. but its not working. previously it was working but now it stopped working all of a sudden

This app does not work at all. As this app is by Shopify, I reached the support and explained everything, how it is not working. Finally got a reply from them to use another app. Then why this app is there? Not at all satisfied

no sirve para nada , llevo 2 meses indicando nombres y datos de clientes y pedidos para filtrar y siguen entrando ordenes fraudulentas

Adept Cosmetics®

2023-06-05

United States

I installed this because the app is advertised as being able to "block" a customer from ordering, but that is false advertising. You can only cancel the order or send yourself a warning. So I uninstalled it. Absolutely terrible.

Pretty poor. All criteria has to be met for it to work. so if you put a name and an address for example, both would have to match in order for the filter to be applied. Then if the person simply changes their address it wouldn't work. This means in order for it to be effective you have to create 100's of separate filters for each rogue customer. It would instantly transform this app with the simple addition of giving us the choice to add filters with an AND/OR option but considering everyone have been requesting this same feature for almost 2 years I doubt they will implement it. You just get a canned uninterested response saying. "we will pass on the request to our engineers" Don't bother with this app it wont do what you want it to.

I use it since 2 years approx and it helps but some people can order under another name ??? So, I have tried to add many filters about names and will see what this does. But I check where every customer lives by googling them and check where they live and if their adresses matches the one they entered, all good. Also if they are not regular customers, will turn down the shipping in a different location than the billing. The crooks are insistant though, They call and try to defend their points even if their story is a joke We have set it up as we get a warning, not the order cancelled automatically. After doing my research, I decide and cancel the order becase we have accepted the charge . We also have set up that we have to accept the charge instead of automatic. It gives us time to look into them and no need to refund since they were never charged. But anything suspiscious, am not risking. I do offer them to ship to stores near them so they can go buy directly and even save on shipping fees, and funny enough, had one fake buyer residing 2 blocks away from one of our buyer (store) and another, 4 blocks away, and in both cases, they refused so, we know it is a gimmick.

En general es bastante útil, ayuda a detectar la gran mayoría de intentos de estafa, pero la automatización de reglas es complicada de utilizar y no encontré ninguna manera de que cancele de manera automática los pedidos con alta posibilidad de fraude.

Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.

It won't allow you to make a requirement for the BILL TO and SHIP TO addresses to be the same. This is key to stopping fraud for us. Credit card owner is never the person fraudulently using the card, and buying and having delivered our products. It is going to a different home address. Therefore making it obvious that two different addresses are needed in defrauding a company of their consumer good. Basic knowledge in fraudulent activity and easy solve for Shopify but they haven't.

I'm disappointed that there are only "AND" statements, not "OR". We should be able to put all banned customers in one single rule instead of creating a separate rule for every customer which gets messy and is not useful. Also, it should be a function in the original Shopify to be able to ban customers from VISITING our webiste + ORDERING on it, not a separate app. I'd prefer some people not to have access to my store at all, cause they can still go around and do damage to my reputation by spamming negative reviews in an abusive way or spam customer service.