Reviews for FeedGeni ‑ Product Feeds

Swimsale

2018-02-12

United States

They setup 1 out of 2 feeds (Google; but not Amazon) over a two week period; with wasting so much of my time... wish I never started with them.

This app is great if you are looking for a feed for Google Shopping or your Amazon/ebay store. The customer service is excellent and the live chat feature is great.

I'm very satisfied. Great app and amazing support.

Easy to use app and works as described. Allows me to maintain a high quality product feed customizable to my needs. They have very helpful and responsive support that you can chat with directly in the app. It is reasonably priced and the best Shopping Feed App I've used with Shopify so far!

great app. It has been a big help to www.blackbeltshop.us

It does not work at all. After i contacted customer service, which by the way take for ever to answer, they could asnwer my question.

since app update download feature is unavailable and most of the app is un responsive, contacted support the email platform crashed so had to start a live chat and asked how i can download my feed the response to this was its not working and they dont know when it will be working

Easy to use platform that integrates with loads of different shopping platforms. The team at Retail Tower offer exceptional customer service. They're prompt at replying to emails and when you need a little extra help they go out of their way to Skype you and talk you through how to set things up. I literally couldn't speak more highly of this app and the support they give. Thanks!

OMG world class support GREAT app LOVE IT LOVE IT LOVE IT already see sales up up up thank for taking care of me !!!

Still continue,They lost our data and nothing there and they charged us BELLA VP of customer experience not helpful at all in the middle of Skype she disappeared. When i can't connect to the App which i pay for every month what should i think? Not good

Great service and company, best prices and product on the market and also the best customer service.

Great app and amazing support

I've been using retailtower pro on seven sites for a number of years. It's easy to set up, scalable, and the customer service is top notch. Responses to email always come in less than a day and live chat is instant. Every issue I've EVER had has been fixed with the utmost level of care and attentiveness, and there's no way I could manage my sales channels and inventory without these guys. HIGHLY recommended.

after 8 months working with the app paying for 2 enterprise subscriptions i am totally disappointed, if the app worked and the support network didnt lie then it would be great, neither of our accounts have been updating daily to send the latest feed to the merchant centre and we need to log in to press update feed every day to do this, whilst not a pain for 6 months support have been telling us it will be fixed and guess what it hasn't, then i tried the analytics link and it doesn't work they have too many accounts linked to the email address they use, again i was told try tomorrow it will 100% work and guess what it doesn't , they have the basis of a good app perhaps they need to sack and replace their support staff asap

Looks like a great idea. Too bad it didn't work for us.

Really wanted this to work, but I could never get it to - don't really know why. Support was really friendly and tried hard to fix the problem.

Amazing customer service. Installed apps before where there was close to 0% response. Support at RetailTower app is 100% for customer service and prompt responses. Responded within 12 hours and resolved/had answered all my questions within 48hours. Thank you

Great app. Works well. Looks great. Easy to setup. https://www.kinkytoy.store

It seems like ultimate app for e-commerce store that should be at every marketpalce. From other side it is not user-friendly and takes MUCH TIME to understand how everything goes. Hope see result from it. Owner of https://nfl-gears.com

This is not a good app if you are a novice like me. I actually got charged $19.99 the first day, which i was supposed to be on the Free Trail Period. This is a bait and switch. i tried to ask for my money back the following day and the rep was very rude and basically told me because I had already tried pulling data over to Amazon that i could not get a refund. I don't believe that is what there refund policy states. Also, I was really asking for help as I received several errors on my initial download and the advice I got was contact your supplier.

Sometimes slow, but the app is very useful. Definitely recommended.

Not my favorite app, but seems to be the only one that supports Amazon marketplace and Shopify integration. Will update my review when I'm no longer running into issues.

I am surprised Shopify doesn't have a datafeed feature. With price comparison websites being crucial, we definitely needed a solution. Retailtowelpro allowed us to list our products on obscure Australian price comparison websites. It worked with all of them.

My favorite app in the app store - integrates well and so easy

Really appreciated all of the help. Response was instant & person was very knowledgeable and patient. Got the feeds working & very pleased because in the past when I was doing manual feeds on my own I had errors but with Retailpower we have no errors so I expect that I'll get better performance from the Merchant Center now. Thanks, Retailtower !