Reviews for FeedGeni ‑ Product Feeds

Great tool for make multiple platform feeds. The support team is GREAT, and they are happy to help his customers.

Great help, thanks!

SINGULARU

2022-09-30

Spain

Genial, me han ayudado mucho en todo y el sistema de soporte es muy rápido y eficaz, han sabido solucionar mi problema.

Great app, and stellar customer service. I've tested several feed generator apps before in order to create some heavily customized feeds for some applications, and this was definitely jackpot. Emphasis on customer service, the FeedGeni team has set up several custom feeds for me after my enquiry free of charge after I've installed the app. Definitely recommend!

Great app with super customer service, fast and effective, with a special mention for Meg! Very recommended!

ABSOLUTELY HORRIBLE, DO NOT BUY! You almost think it`s a scam, given the poor state of the app. I tried to create a custom CSV feed for one our our sales channels and the troubleshooting process is now in it`s second week. Categories are missing every time I open the feed configurator, values from the metafields are sometimes shown, sometimes not. Support sees my feed complete, whereas myself and our integration partner constantly see missing values. Please save yourself some time and try a different app!

Thanks, Meg for your help. This is a great app to sync products automatically. I have no issues at this moment using this app.

We are using this app to multiple stores and is one of the most customisable on the marketplace we could find. We have multiple vendors to create feeds for and having a lot of options in the App to create custom feeds was extremely helpful. The support was great too, they have replied quickly and have also implemented a new feature we have requested. Thanks!

Super quick responses and so helpful answering all of our questions!! Definitely recommend for creating feeds

Quick and friendly response from the team. The app does all it needs for my one feed, one-product-shop.

This app is very intuitive and simple to use. The customer care help you for all problems immediately and find together a solution. In one occasion we get a call, so the best help center in the hystory.

EDIT: I'm changing the review from 1 star to 3 stars for their effort to helping me here pretty quickly. The issues do still exist but they are willing to listen and resolve them. I'm pretty suspicious of these reviews here considering how many things just don't work on the app. Feed doesn't import new products. It erases Facebook category matching. No idea how long this has been like this but it's pretty pricey for not to be aware of this.

Custom feeds for any selling channel, easy to use. Super helpful team, easy to communicate with the team.

Used this app to import our product catalog to Pinterest. Amazing customer support, always respond to inquiries in a timely manner. Would definitely recommend. Thanks FeedGeni

The support on this app is incredible. Honestly they helped customise a feed for Awin which took various emails back and forth for about 2 weeks. They have been so helpful and would recommend them to anyone.

Great! They were working until my products were online. I will do the upgrade to get all my products online!

The app has a lot of potential but can be slow to load at times. Support are keen to help but fixes to bugs (yes they are bugs even though they say they aren't) within the platform can be very slow. Help links don't work and you get sent to article doesn't exist errors and the inventory filter doesn't save what it says the condition is e.g. greater than saves as equal to or greater than. Just needs some attention to detail and documentation so if you want to just dump all products into a feed then this is the app for you. Sadly not for us and we have moved to a different provider.

Fantastic. The support team really helped me with my feeds and getting my shopping campaigns sorted out. Thank you so much Naana!! <3

Love how quickly the team built the automated feed for me. No issues or concern with how support supported me. Great experience would recommend.

Such a great and straightforward application for managing our feeds needed for Affiliate Networks. The support is great and fast as well. Congrats guys!

Swing Design

2019-08-28

United States

Hi, the app continues to be down for me, been months of issues with the feed not updating or not being able to generate an updated feed. UPDATE - Hi the server has been down for 2 days now as of 8-27-2019

Fantastic Customer Service!! They are very efficient and solve your problems very quickly. As the moment app with the best customer service that we have.

Awesome app and Bella is amazing in customer service. SO VERY patient :)

Great app and great customer service. This app really allows you to properly customise your feed and get it into the right format to work for all of your sale channels. And when a feature isn't present (or doesn't work as expected) their customer service team is extremely responsive, and open to development changes. For instance, I request more than 4 inventory rules, to add rules to display colour, pattern and material within the feed - and they made it possible to add over 60 rules to meet a range of different variables (and this was done within 48 hours). The app also allows you to create custom feeds which can be used for other purposes too (such as creating a feed of products with missing images, or missing descriptions, etc). And that's just one example. You can get really creative with the feeds you can make, and use them to power some cool features (providing you have some coding experience, or access to developers). Really great app, couldn't recommend it enough.

Swimsale

2018-02-12

United States

They setup 1 out of 2 feeds (Google; but not Amazon) over a two week period; with wasting so much of my time... wish I never started with them.