Reviews for Fairing: Post Purchase Surveys

Enquire is a very easy to use and useful tool for marketing attribution. They're always developing new features (and take user feedback very seriously), and the team is extremely helpful and quick to respond. Highly recommend!

A must have for each store. Easy to install, very powerful insights. We use it on all our stores, highly recommend!

This app is simple and straightforward for us. It helps us estimate attribution from our marketing channels and look for any surprises in the mix. Recommend it for a simple post-purchase survey!

The app works perfectly! Super great founder. Very helpful, tells me exactly what I need to know to make our store successful!

HISTORLY

2020-11-15

Sweden

The nicest customer service I have ever encountered. Awesome app, really easy and adds high value. LOVE IT!

Love this app. 2 minutes to set up. After using it for 7 days, we noticed higher completion rates than the 3 other post purchase survey apps we tested. Also love how it connects to landing page and order data. Having such strong attribution data is helping us identify several pockets of inefficient spend, which we were able to rebalance into more profitable channels.

This app is amazing. We went from embedding a slow, clunky survey monkey HDYHAU survey to Enquire. Response rates are up 2x, and the reporting that Enquire offered saves us 2-3h/ week of data exports and processing.

Enquire makes it SO easy to be able to connect with customers at a critical moment post-purchase. The high response rate and quality of answers has been incredibly helpful, and the Enquire team has been wonderful to work with. One of my favorite Shopify apps, and one I'd recommend to any store.

Wildhorn Outfitters

2020-09-16

United States

This is one of those secret little weapons that helps drive strategy in such a simple way. I created a survey asking customers how they heard about us and then listed out our channels. Using the responses helped to guide my budgeting/channel development based on where people were already hearing about us. Additionally, the customer service is elite and the founder is involved. I highly recommend this app to all shopify store owners.

This is a great app!! Not only because it saves us so much time, but because of its ability to offer valuable insights. Not to mention the excellent support I get whenever I need it. I can't see myself using any other app but this one, period. Thank you!

Solid app, great UX, easy to use, surprising level of customer compliance! Amazing how much info you get by asking right on that thank you page. Would love this to be a liiiiitle cheaper but it's well-designed and I'm not unhappy with my choice.

Lioness

2020-05-21

United States

Simple, helpful, and does what's promised. The team is also very responsive to feedback and suggestions. This is probably one of my favorite Shopify apps!

Enquire is so simple, and so powerful. An easy way to add super helpful info to your attribution data, and finally get some clarity into those (direct) / (none) users! For the money, this is the best attribution software you can get.

Must have. Super easy to integrate, very easy to use, super powerful data. The only thing we regret is not having it earlier! In contrast to super complex analytics tools and questions of attribution, it's proven to us that the simplest solution to finding out where customers know us from: We simply ask them. Team is super responsive and continuing to launch new features as well.

Brilliant app to get customer feedback. We used different surveys to understand customer needs during checkout to improve customer journey and conversion rate. Conversion Rate of respondents is crazy high. Easily set up and if needed customer support is outstanding.

This app is great! It is so easy to turn on and looks so slick and seamless in checkout. Honestly... so surprised as to how painless it was! We've been dying to know where our customers are coming from as most of our traffic is direct and organic! Can't wait for that info!

Enquire was the easiest and most efficient plugin for us to setup. It took virtually 10 minutes in total to place the widget at checkout, create our list of options for attribution, and the back end has an easy dashboard to view the data with ease.

Great app! I love that I can ask my customers specific questions that will help me further my acquisition efforts.

Bokksu

2020-02-04

United States

Thanks to the amazingly simple yet effective post-purchase survey Enquire puts onto both our Shopify and Recharge checkouts, we are able to finally get insight into where people really first heard about us. Up until Enquire, it's always been last click attribution, which heavily weighted all analytics to Google and Google ads, but in fact Enquire showed us that we are also acquiring customers through our hard work in Press mentions and Partnerships and Affiliates. I HIGHLY recommend this app!

The Enqiure team is extremely responsive & helpful. They replied to my messages within minutes & provide quality support. Also have other marketers asking us what we've been using for post-purchase because they loved the simplicity of the Enquire form!

Elevated Faith

2020-01-24

United States

Enquire Post Purchase Survey has given me invaluable data for my business. Matt is always quick to respond and answer any questions I have about the app. Highly recommend this app to all store owners!

Parade

2020-01-17

United States

Using Enquire has been night and day for our attribution modeling. Since installing Enquire, our team has a fundamentally better understanding of our performance and have already reallocated spend and impacted overall ROAS!

Matt & team have been fantastic partners! They have worked closely with us to tailor the app to our needs, which has been hugely helpful to us. We leverage the app as a key part of our attribution model so it's quickly become critical part of our performance analysis.

Jimmy Joy

2020-01-16

Netherlands

This app helps us understand our customers even more. With a ±50% response rate on our post-purchase survey, we're gathering valuable data super quick & easy. Special thanks to Matt for helping us tackle some stuff that required more data drilling.

Awesome app an awesome support team. Works exactly as we need it to. Display and interpretation of results is great too.