Fairing: Post Purchase Surveys

Name: Fairing: Post Purchase Surveys
Rating: 5 (202 reviews)
Author: EnquireLabs

202 Ratings

Developer

EnquireLabs

Media

About this app

Launched: May 7, 2018, 12:00:00 AM

Get insights & track ad performance and LTV with post-purchase surveys for attribution & NPS.

Fairing (formerly Enquire) gives you more actionable insights in a week than most survey or questionnaire tools produce in a year. Deploy attribution survey questions in your post-purchase experience. Analyze responses against Customer LTV. Measure Meta, TikTok, Snap, Podcast, TV, & more. Capture survey data on attribution, NPS, personalization, CRO, & research. Get to know your customers. Create a "how did you hear about us?" (HDYHAU) attribution post purchase survey poll & improve ROI!

Shopify Plus Certified post-purchase surveys (PPS) for attribution, NPS, etc.
Integrations: Triple Whale, Klaviyo, Google Sheets, Elevar, Shopify Flow & more
Target survey questions by new v returning, product purchased, etc. Translations
Compatible with Shopify's Order Status & Thank You Page Checkout Extensions
Analyze survey responses against customer lifetime value (LTV). Add-on required.

Features

Form customization

Conditional logic

Templates

Multi-page

Embedded forms

Multi-language

Real-time editing

Pop-ups

Marketing and sales

Marketing attribution

Pixel tracking

Profit insights

ROAS

Purchase tracking

Checkout analytics

UTM tracking

Customer behavior

Segmentation

Loyalty analysis

Real-time tracking

Lifetime value (LTV)

Cohort analysis

Visitor IP

Activity tracking

Submission management

Analytics

Customer segments

Data export

Visuals and reports

Custom dashboards

Custom reports

Report scheduling

Heatmaps

Data export

Analytics dashboard

Survey types

Attribution

Customer satisfaction

Product feedback

Net Promoter Score (NPS)

Post-purchase

Market research

Pricing Plans

Up to 500 Orders

Post-purchase Surveys
Unlimited Questions & Responses
Free LTV Analytics Add-On
Follow-up Questions
NPS
25+ Integrations
API
Translations

Up to 1K Orders

Post-purchase Surveys
Unlimited Questions & Responses
Free LTV Analytics Add-On
Follow-up Questions
NPS
25+ Integrations
API
Translations

Up to 5K Orders

149

Post-purchase Surveys
Unlimited Questions & Responses
Free LTV Analytics Add-On
Follow-up Questions
NPS
25+ Integrations
API
Translations

Up to 7.5K orders

199

Post-purchase Surveys
Unlimited Questions & Responses
Free LTV Analytics Add-On
Follow-up Questions
NPS
25+ Integrations
API
Translations

App Insights

Recent Reviews

Reviews

Earth Fed Muscle

2025-03-27

Fairing lets us understand how the shopping experience impacted our customers. We're using a combination of onsite surveys, post-purchase and post-delivery surveys to learn how we can improve our overall customer experience. The Fairing team is really impressive with customer service. I hadn't reached out before and needed help with the Google Sheets integration and they helped with everything! Awesome service, and great product.

BedJet

2025-02-10

One of the best tools in our toolbox. The team is very responsive and quick to make improvements.

ThirdLove

2024-11-15

Fairing is really simple to get set up and their team is great to work with. Don't take the ease of use to mean the product is not sophisticated, it is and getting the data into our Looker instance has been easy too - though for quick analysis, I go straight to the dashboard

Phlur

2024-10-31

One the best platforms on Shopify - an essential technology. As it becomes harder and harder to understand where a customer is coming from, Fairing helps you find the answer. The analytics in the platform are super strong - and getting better every month. I love that I can lifetime value by acquisition source. Matt and the team are really excellent - always so helpful and super responsive. Get this, you won't regret it.

ChappyWrap

2024-05-06

United States

Great overall experience with Fairing. Helps to provide another solid data point for attribution. The question stream is a little different than a fixed survey but it's more versatile and for returning customers you don't end up repeating the same questions. Good analytics and integrations.

VEGAMOUR

2024-04-18

United States

Fairing is a fantastic app for our post-purchase surveys and has really helped our understanding of where our customers are coming from and the impacts of changes to our marketing and media strategies. It was very easy to set up and would highly recommend.

View All Reviews (202)