Reviews for Facebook & Instagram

I love Instagram. It is my main platform and I find the community very supportive and positive. I have 705k followers and I look forward to posting. (:

outstanding

Androo's Art

2023-11-03

United States

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Love the updated platform

MADE

2023-11-03

United States

Absolute junk now. I run a brick & mortar store only (no shipping). My goal is to tag products in my feed, for in-store pickup. Meta's "Changes to Shops" forces the use of Checkout with Facebook or Instagram, which requires shipping. There is no support to sync Shopify's Local Pickup option, or have a catalog only shop to direct to my website for checkout. Guess I won't be spending advertising dollars for my shop.

I don’t know why meta ads/campaign creation option is removed from Shopify store->marketing. This is a very useful option and the ads created through that option give me good ROI. I strongly recommend to add that option in Shopify marketing section

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Easy setup and ready to enjoy the ride

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no complains

great

Impossible to connect store. Super complicated UX, not responding between apps and problems verifying catalogs, collections, products, etc. Had to get profesional help in order to get it functioning

Good.

This is one of the grand examples not to use 3rd party apps. The Instagram & Facebook integration for Shopify is incredibly complicated to use. There is basically no support - you can talk to Meta Pro Agents that work overseas, they're lovely and try their best but they don't have enough permissions to actually resolve any issues. They can only raise a case for follow up with what they call their "internal team". It seems that this app requires a Meta Business verification, which takes up to 4 weeks to process. It needs a verified Instagram account and a verified Facebook page. The Shopify app asks for some business documents and states that shops are validated within 2 business days. Our shop has been repeatedly rejected, even though the Meta Business Manager indicated that we check all the boxes to be approved for the Shopify integration. Contacting support renders the standard and equally useless info that we don't qualify to be approved. They don't tell you why, which is very frustrating. It took us weeks to figure out, that we have to verify our Meta Business Manager first. One agent even told us our Instagram account didn't have enough posts and we should just keep posting and see what happens. Ridiculous. Writing this we're still not approved even though the process is ongoing for quite some time now and we've been talking to five different agents. What adds to the confusion is that Meta Business needs personal Facebook accounts to manage Facebook pages and Instagram accounts. If you're more than one manager it just messes everything up because different people end up with different permissions. Even once everyone has full permissions for everything they don't properly sync accounts. When logging in with our Instagram account the set cookie prevents us from logging into the business manager. We have to clear cache, use incognito mode or a different browser. It's beyond comprehension that a company like Meta is unable to provide a smooth, SIMPLE integration with substantial support for their business customers. GOOGLE is my baseline and I compare everything to them: simple integrations and if things don't work out an amazing, FAST and HELPFUL customer service.

LOVE THIS PAGE

good

Easy to use.

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Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support

My experience with the integrated Facebook and Instagram app connected to Shopify has been nothing short of exceptional. Seamlessly linking my e-commerce store to these powerful social media platforms has amplified my business reach, enhancing customer engagement and boosting sales. The user-friendly interface and robust analytical tools have enabled me to effortlessly manage campaigns, monitor performance, and optimize marketing strategies. With efficient product tagging and a streamlined checkout process, this integration has proven to be a game-changer, offering unparalleled convenience and driving substantial growth for my online business.

this app works well with my store its easy to manage alot and the customer service quickly responds to requests or issues. It is also compatible with IG and FB metasuit which is nice to centralize everything into one.

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A little challenging learning the ropes and getting through all the validations but started posting and creating boosted ads. I really like attention ads are getting. I'll be creating a full-blown ad soon as I get through the additional training videos.

Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support

Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support