Reviews for Facebook & Instagram

it's not let me connect any of my business manager. there is no issue with my business manager. i thought i will enjoy this service. but i'm completely depressed with this situation. can someone help me to solve this or help me to show where is the exact problem please. i will be grateful with someone's assistance. i promise i will change my review if someone at least help me to get rid from this issue..pleaseeeee

This app is totaly bullshit.For 2 days I tried to connect my facebook account page, also Business manager account and Shopify tell me that my account don't ran ads or any other reason that is wrong.Also I have to dezinstall all time to reconnect .Bad!!

What's the point? I try to connect via Shopify to Facebook utilising this ad. I have attempted so many times that I am uninstalling once again in order to see if that will fix the issue but I will not hold my breath! This is not a rare problem but attempting to rectify as an end user & store owner has a massive impact on business and the working day.

Cuidado con la instalación del píxel de vinculación de esta app, entra en conflicto con la cuenta publicitaria personal de Facebook, te deshabilitan la cuenta definitivamente al detectar 2 píxel de datos a un mismo dominio y no te permiten revisar la solicitud para poder restaurarla ni apelar el problema, no permite anunciarte desde la página de empresa y automáticamente te desvincula los anuncios de Instagram, el único soporte técnico de Facebook "www.facebook.com/business/help/support" lo gestiona otra empresa y no pueden solucionar absolutamente ningún problema, esa es la atención al cliente de "Facebook" donde no saben porque te han deshabilitado la cuenta y tampoco pueden hacer nada, parece de comedia, estoy arrepentido y no la recomiendo. Espero Shopify lo tenga en cuenta por que destrozan tu cuenta de fb y por consiguiente las ventas, me ha hecho más daño que un malware, no deberían permitirlo, Mucho Cuidado.

It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves

Nightmare 1) Some of our active products with stock does not appear in our Facebook catalog 2) For products which are inactive / out of stock, still showing 'available' on our catalog.

My account keeps getting disabled. I fix the problem (send an email), it's released, and a few days later locked again. I gave my personal account authorization to ads, edits, and whatever else. I started using that and it did the same thing. It would be disabled, I'd do it he review thing, send an email, and be released. I'll set a budget and be able to run an ad for whatever selected time. Afterwards I'd receive a receipt, insights, and more recommendations on posts that should be used as an ad. When I go to promote I'm unable and I he process starts all over. I asked to remove my whole ad account to just start from scratch, but no go.

This app has stopped working: Avoid at all costs until fixed. I have just used Socialhead's version and it was a piece of cake to set up and get working, with exceptional instant tech support . I spent too many hours going round in circles and had to draw the line somewhere - Look at the feedback for this app and you'll understand.

My business and personal ad account is being restricted without any reason. i was running ads and after 4 days my business ad account was restricted without any warning. facebook's AI system system totally sucks. im not able to appeal they asked me to verify my business i have provided them documents and now showing me in review. i hope their system will verify in next 2 to 3 years

I had installed the Businessmaster account and connected to my Facebook account and anything went wrong, which I am not aware of what it was. I had to identify myself, which I did, but I never received an answer on many requests I wrote to Facebook. Nothing. I contacted Shopify, but I was told to contact Facebook. That I repeatedly did without getting any response. Absolutely disappointing and frustrating behavior, no clou of customer and user orientation. So I deleted everything connected to Facebook channel.

This has been so frustrating to install, i keep going in circles and facebook keeps saying i'm not eligable. My instagram shows my shop but it won't sync with my shopify store. Nobody can help me, spent over an hour on the phone with shopify support and got nowhere. Do better facebook and shopify!

I think this is by far one of the worst apps ever. Somehow facebook declined all my products due to availability. Apparantly my products are still protected with a storefront password (which is not the case cause my webshop is open). Neither shopify or facebook seem to be able to shed a light on this. The only anwser im getting is : we dont support the app. Which is possible, but who does then?

So far the entire integration process has been very confusing. I think after several hours of going around in circles and watching youtube videos I finally have almost everything integrated. The two outstanding items are my Instagram shopping, which for some bizarre reason will not let me finish the install and my product catalogue is finally up on my facebook page, but you can't actually buy any of the pieces...and I can't find anywhere to enable this...overall, just not very intuitive and so far my most frustrating experience with my e-commerce site.

Had a lot of problems but now for over two weeks-going three I can't publish any ads from Shopify via Facebook. I constantly get the same error message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." I tried multiple things, uninstalled the app, installed it again, disconnected my account, and connected it again, nothing really works.

Our ad account has been disabled after we set up the Facebook software, and dealing with Facebook has been a complete nightmare. I'm now attempting to uninstall the Facebook channel, which has proven to be a near-impossible task due to my inability to communicate directly with anyone inside Shopify and Facebook.

My purchase events were duplicated after I used Conversion API tracking. I could not edit the code to add event_id as custom parameter to avoid this issue.

My website has received more than 1,000 visits and the facebook pixel has only registered 151, of the almost 200 carts it has only registered 4, 10 purchases in the last week and none registered on facebook. Now I want to do retargeting and I can't, because my data is very low, but I have already spent more than 300$ in ads. What do I do now? The cpc are getting higher and higher and the data collected more and more erroneous. Translated with www.DeepL.com/Translator (free version)

It's great to have the convenience of FB and Insta shop but it's been selling products that have been sold out. It's supposed to read inventory from Shopify through the app connection. It's leaving customers extremely frustrated and it has everything to do with bugs within your platform or bridge between Shopify and facebook. Needs to be fixed. Better to have people shop the website directly than to deal with the backlashes of this.

After setting everything up... Problem 1 - Facebook blocked my Ad account. Problem 2 - After spending a week getting our Ads account back online, I decided to give it another go. But, the following message appears on all my ads: "A problem with Facebook prevented your activity from being resumed. Try to resume in a few minutes." Tried, and tried, and it never works. Great idea, but a waste of time unfortunately. *Update - Jake, Shopify Specialist - I haven't had an email from you?

The following message appears on all my ads: "A problem with Facebook prevented your activity from being resumed. Try to resume in a few minutes." Tried, and tried, and it never works. Shopify support can't help. How do I get app support?

I originally had Instagram shopping working and now all of a sudden I am ineligible. Absolute disgrace this app. How can I have Facebook shop and not be approved for Instagram. I would really like to get my Instagram shopping back!!

Facebook and IG Shop are not working correctly. For some strange reason my active products are no longer in the tag products options, the only one that appears are the inactive products. Seriously? I had to delete the app and re-installed it but the issue continues. Have contact customer services and have not get a response from them yet. Definitely will need to try another social media option and do ads there instead of Facebook or Instagram since I am unable to tag products and it feels like I am back to 2018 where that option did not exist. What a bummer!

INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED

GIN & JACQIE

2021-05-05

Malaysia

It seems that we are all facing the same problem. I have been locked out from my FB and unable to connect to my Instagram from FB as well. Also the products that have been deleted on shopify still pops up on FB side. Am not sure why and FB send message to say to many broken links to shopify.B Best to remove the app until things are more stable. But like what everyone says, its a lot of time wasted and trying to set it up again!

I see that this is a common problem when I tried to link to Fb and it blocked me. Now I don't have an access to my personal account or business account and I can't find a way to get back on.