Reviews for Kudobuzz Product Reviews & UGC

App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.

Great product review app! Has all the functionality of the others at a fraction of the cost. Offers GREAT support as well. Highly recommend!!!

Have used this app for around 8 months and have had a variety of issues with it not working as it should since day one! The support team are very resonsive and helpful so we have stuck with the app, hoping it would work fully soon. Unfortunately things have not really improved and I have lost track of the number of reviews we must have missed out on! :o( It is a nice app when it works properly but we have finally given up and moved to a more reliable provider...

Love, Love, Love Kudobuzz! Easy App to use and great customer service. Cheryl has walked me through any questions I needed answered with ease. Highly recommend

Bladeandblue

2016-07-11

United States

EDIT JULY/2016 After experiencing some issues with the service, they have done some fixes and it seems to be stable again. The review platform works well, and if it stays up 24/7 we are happy to stay as customers.

Very pleasant and quick response to issues. Easy to set up and looks great. Definitely worth having in my shop. http://www.u-handbag.com/ update 5th Jul. When it works, it works really great. Customer service is quick to respond. Sadly there have been lots of outages lately. I don't want to have to change providers (too busy), but as soon as time allows I may have to.

This app has helped me get control of my website and product reviews. There were some snags at first, but that was due to website upgrades and have been cleared up since. They are constantly adding new features and I'm always checking back to see what changes have been implemented.

Black Pearl Candle Co

2016-07-01

United States

Kudobuzz has contacted me personally after I was getting frustrated. The app is continuously improving and their responsive customer service is why I will still consider Kudobuzz.

Much more inexpensive than the Greedy Yotpo guys and does all the same and I am pretty sure it does some more too. I love the app and how it performs. Plus they are making it better and faster every time.

This APP is perfect from the big review button that appears on the side of the website an amazing "call to action" for customers, ease of use very little maintenance it just works... they provide over the top customer support fast ...very fast responses.

A great app that i love to use and great user interface but since Jun 16 they limit to 50 reviews for free account. Disappointed to know that i have to pay even I just need the basic features of customer leaving rating and just publishing it. Will look for other free alternative apps.

They have a hands on customer support team which is nice. They will help you with resolving any issues. The cost is very reasonable compared to other review apps. There are some minor bugs here and there, but it seems as though they are working to resolve them and will offer any assistance needed. If you are looking for a way to grow your online credibility at a fraction of the cost, this app is worth the consideration.

We recently switched from YotPo to KudoBuzz and are very pleased we did. Support is excellent and the system works well for us and our customers. The full service is only $30 a month and offers the same features as YotPo which wanted to charge us $100's more hence the switch. Only slight issue is that some of their user guides do need updating to reflect recent changes in Shopify, but apart from that we give KudoBuzz a full five stars!

Gladdogsnation

2016-05-12

United States

I'm really happy with the app. Love that I can approve the reviews before posting. The customer service response is very quick. Great app!

Thalia Capos

2016-05-12

United States

This is a great app that makes it easy to add testimonials on your store. Their customer service is great as well! 5 stars.

Excellent app! Was considering using a competing app which I have for another store, decided to give Kudobuzz a go and now looking to use them for all our platforms! Great app

It's like magic - customers now have a way to review our products/site easily, and they are doing so! You'd be surprised how many reviews you'll get from nice, automated emails. It saves a ton of time, and being able to bring in reviews from other platforms (Facebook/Instagram) is priceless. Nothing was worse than directing our site users to Facebook for reviews (there's still a bunch of people who don't use FB) App works great, is nice and unobtrusive, and the team is super quick to get back to you. It's not just a "good to have" app, it's now one of my top, essential Shopify apps.

I used to love them - they made collecting and display reviews/testimonials so easy. Hence, the 2 stars. But the past couple of weeks, the app has been preventing my customers (ie. my $$$) from checking out (they literally cannot click the checkout button) - the worst thing was I didn't actually know it was happening for a while (was wondering about the business slowdown tho') until a customer told me. Contacted them about it after a Shopify guru explained the problem and was told they fixed the problem - but it happened AGAIN. (Hence, the motivation for this review.) I just manually disabled all the widgets. All of you who have this app and experienced a sales slowdown, please go check if your checkout page works! I mean, an app should help me make money, instead of keeping me from making money! -- EDIT (16/4/16): I was very annoyed when the issue happened for a second time, hence the original review. Following that, Lovell from Kudobuzz has been helpful in getting the issue resolved, and I really appreciate that. So even though we're still working on it, I've chosen (on my own accord) to edit the earlier review and up the rating to 4 stars.

Pro version works well and support overall is excellent. =============== Great review app - with so many features in the PRO version - excellent support from the Kudobuzz team overall - especially Lovell and Cheryll. keep up the work guys and thanks for your quick support! =================================== App looks excellent and Quick Support from Cheryl! going to upgrade to Pro version and check out all the features, ======================== Regards, Shalin Pinto Omni GENEius "Something brewing innovatively while making Joy for all" A unique nine product Launch for a solid cause. Board Games, Toys, Creative Apps, something for all.

Kudobuzz is awesome. Makes the review process so easy and our customers give us great feedback which Kudobuzz finds and let's us know about. Recently though, we got our first BAD review which proved to be even more valuable. The customer thought they had emailed us 6 times to exchange a product and never heard from us because we never got their emails! We only heard from the customer once they left a bad review. We reached out immediately, explained that we hadn't heard from the customer, set up the exchange and have a VERY happy customer. Thank you Kudobuzz!

Bear Mattress

2016-04-04

United States

I would highly recommend Kudobuzz app. The Kudobuzz team goes beyond regular customer service and exceeds all expectations. They respond quickly to any inquires, have made updates to my store, have improved the product upon request. It is great. As for the app, it integrates great into my store, has a ton of features (which I haven't even totally taken advantage of) and it hasn't crashed on me.

Seriously good app and helpful customer support. Cheryl helped me to import custom reviews linking directly to my product which is exactly what I want to do. Very good experience and highly recommend.

Galleryserpentine

2016-03-22

Australia

Love this app because it pulls my long term facebook reviews through and with some customisation help from the wonderful support team my request for product reviews started to convert purchasers into reviewers.

Foundation Vintage

2016-03-22

United States

UPDATE! Continue to LOVE this app and the customer service has consistently been stellar. They really help a small business out. Thanks!! AWESOME app + AWESOME customer service! Easy, works great and looks great. Started with the free version but will upgrade soon for more features (though the free version is TOP NOTCH). Thanks Kudobuzz!

Lovin' It!!! Super easy, customizable, immediately loaded up & posted items from my fb page so my new online shop now has reviews (from my long standing business) posted in it!! I was pleasantly shocked. Woo Hoo! Also opted to have the app auto send customized emails to help retrieve reviews from past shop transactions ~ My services are out of the ordinary & often viewed with skepticism, "is she honorable?" etc. so having the reviews button obviously there on every page with posted reviews readily available will be a life saver!!! All from the freebie version. bigger woo hoo. Wish had installed from the beginning. See how it looks in my shop! There are other ways to customize too ~ Sue Ann ~ UPDATE 2/28/2016: I'VE BEEN TRYING TO GET SOMETHING RECTIFIED SINCE MID JANUARY. After multiple explanations & emails to 2 different people, still no fix. At one point, someone finally acknowledged & appeared to understand what I thought was a simple situation to explain & understand....asking for about 48 hours for tech to address. That was 1/29/2016. I asked again & was told on 2/8/2016 that it was taking longer than expected. I've been told to do part of this myself manually, which I easily understood already that I could & I did....yet that is not the point. I was willing to pay $29.99/month so that once my fledgling shop took off, all would be as it should & as worry free, automated as possible. The most recent email reply even asked me to explain the situation again. I find this stunning. I replied telling this person to check the existing email thread first. That I was unwilling to explain the situation, yet again. Along the way when I asked about a potential partial refund for all the trouble, lack of app functionality it appeared to me to subsequently forgotten or swept under the rug. I've looked for other apps this week, still here as I have not found proper replacement for my shop. I downgraded my plan. When this app worked fully & I was not in extended confounding dealings with them, I though it was great. OK...3/21/2016 UPDATE: Lovell diligently worked with multiple issues. Made things right. Has offered extra help which I appreciate. The reason for just 3 Stars today is I now need more time for a more proper, realistic update. Thanks Lovell!