Reviews for Kudobuzz Product Reviews & UGC

I’ve been using Kudobuzz for over 2 years and it’s been a great experience from the beginning. The customer support has ALWAYS been excellent. They always answer questions quickly, resolve issues quickly and even did some specific code changes for me. All of this has been on the FREE plan! I am still on the free plan, as it supports publishing up to 50 reviews and I’m not there yet. I’m surprised that the free plan offers so much functionality! I’m able to customize things and the various widgets are available for me to use (e.g., widget to show a slide of all reviews, widget to show a "trust seal” reviews badge, widget to display a full page of my reviews...and more). I LOVE that I can collect site level reviews along with product reviews. That is a must-have feature I require, as so much of my jewelry is unique/one-off so the product page goes away when I can’t make that product any longer. I wouldn’t want to then lose any product reviews that were left for a product I don’t make/sell any more. Not only can the customer decide to leave a site-level vs product review - on the manage reviews dashboard I can convert a product review to a site review!!! Perfect!! I also love that I can manually input reviews. E.g., I sell my jewelry on Amazon Handmade and get reviews there. If I was on the first level paid plan, I would be able to sync and collect my reviews from Amazon, but on the free plan I can’t. So, for now, I’m entering my Amazon reviews manually to Kudobuzz. I’m just happy there is a way to do this. In addition, I also really love that I can set Kudobuzz up to auto-publish any review over x # of stars - that’s a time saver. And, even on the free plan, I have it set up to send emails requesting reviews. Seriously, there are a lot of features available for free. Of course, I do want the additional functionality that is offered with the paid plans, so I will need to upgrade at some point. One feature I REALLY wish was in the first level upgrade plan (“Breakfast plan”, currently priced at $13/month) is the ability to offer a discount coupon code to entice someone to leave a review. It looks like that is only available once you upgrade to the “Lunch plan” at $20/month plan. Considering the $13/month plan supports up to 1000 reviews, I think it should include the “coupon code” feature at that level of plan. Coupon codes are one of the ways to generate more reviews, so why is it only available at the 3rd level plan for $20/month? If I already had over 1000 reviews, I wouldn’t need the coupon code feature so badly! The other VERY important functionality for all reviews is to have Google rich snippet reviews. For Kudobuzz, they say that is “coming soon” - unfortunately, it’s slated to be in the $20/month plan. I hope they add this functionality soon, and I REALLY hope they include it in the $13/month plan instead. It’s just SO important. For example, Stamped.io supports rich snippets on their free plan, and Yotpo also supports rich snippets (although I’m not sure if with their free plan). So, it’s truly a negative that Kudobuzz does not yet support rich snippets at all. Of course, the other two apps I mentioned have different features offered with their various free and paid plans, so there are tradeoffs you need to make when deciding which features are the most important to you so you can choose which app will provide you the best bang for your buck (or for free!). For me at this point, Kudobuzz gives me what I must have right now. Hopefully, they will support other functionality I will be needing when I am ready to upgrade to a paid plan. Given all that, for my needs right now, this is a 5 star app. For my upcoming needs, the lack of availability of coupons and Google rich snippets would make this a 4 star app for me in the future. Hope this info helps someone! c~

I had trouble importing my reviews from Etsy to Shopify, so I was happy with their customer service. They were fast and helpful.

With Kudobuzz I was able to import all of my Etsy reviews into Shopify. From there I had excellent app support from David who responded immediately to my questions regarding installing the widget onto my product pages. It's great to have such quick support for a very helpful app. For a long time I've been hoping to find an app that could bring Etsy reviews into Shopify, and Kudobuzz did it! Thank you for your app and great support!

Sophie Stone

2020-06-17

Netherlands

Great app and fast customer service! Installation of the widgets was a bit hard for me but I was helped very good and fast by customer service.

I love the app. Exported all reviews from other marketplace shop. Also, there is an option to convert reviews to product reviews. Excellent customer service!

I really like this app and what it has enabled me to do. Putting my reviews up on product pages with the star rating next to the product title too (with a little theme editing). It does however have one major drawback. To publish reviews to product pages you have to manually type the exact product title. When you have over 400 products this is a massive time consuming process. Please please introduce a drop down menu where you can select products or a search function. Conclusion- - great app, does what it says it does - way too clunky, needs streamlining - I would 100% recommend this app to shops with fewer products

David was exceptional and went over the top to help me! This really made me feel like a valuable customer. thanks David

Used for a couple of years and find it very easy to use. Had a problem with the updated version, however Kena and Naana always respond incredibly quickly to queries, and rectify any issues fast and efficiently. App and customer service very highly recommended!

Best customer service I have ever had. They kept working on solving my issues for an entire day and those stars under my products look great! They brought over my Etsy reviews. User interface is clunky/not intuitive and not mobile friendly.

David was wonderful to work with. He solved my problem and I am very satisfied with the results.

Great app and customer support! Naana talked me through all issues I was having with inserting a widget into code! Super helpful and well set out list of steps to follow, cheers.

The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.

I would highly recommend the Kudobuzz app. They respond quickly to any inquiries, they have always improved the product upon request. It is great.

Easy to set up, and easy to use. Does exactly what it is supposed to do. Would recommend this app for the reviews.

I am very pleased with this review app. I really like that when reviews come, they can be shared directly to social media platforms to followers.

Twistedpendant

2020-02-26

United Kingdom

Excellent. We have used other review apps however the help & support offered here is next to none. They have help me set up every step of the way and are keen to help!

Love this app! Really appreciate the customer, it’s been exceptional. That app has helped me grow my website

I've had this app for quite some time now and I love it! The support staff is amazing, sorted my issue in a jiffy!

Best support ever! App pretty simple to use and very effective. I solved every problem with kudobuzz staff in 5 minutes. 5 stars!

There is no admin panel to check settings, nothing since a few years now. Sometimes reviews come, often nothing is sent. Would like to change the app, but no way to export reviews.

vraiment décevante! pas de moyen de supprimer d'ancien commentaires et juste 10 avis dans le plan gratuits c'est moindre! je cherche une autre application

Unable to load reviews from one channel on the free version. It says to upgrade when I haven't even added reviews from anywhere

I highly recommend this app. They have a great customer service. Always at your service and work on your suggestions.

Best customer service ever. They really went all out to help me with my issue. Highly recommended on this alone. Not to mention their product is awesome!!

I have been trying to contact support and they never respond. I want to like the app and I even upgraded to paid version. You would hope that for a paid service the customer service would support the investment. Very disappointing.