Reviews for Downpay: Deposits made simple

So far, this app is just what we needed! We offer florals for weddings and other events, and this app allows us to take a deposit at the time of booking and remaining balance closer to the event date. Too soon to know for sure, but we are confident this will help increase our bookings. Diana was so incredibly helpful in getting the app all set up for us and making sure the wording accurately reflected our specific payment schedule, and helped us find a work around so we can have a payment due X amount of days before shipping/delivery (rather than X amount of days after deposit). She made us feel like we could come back for anything else we needed help with, which is very much appreciated!

I have never come across any app support as helpful as Diana from Downpay - 10/10! Its a brilliant app, but what makes it amazing for me is the team.

Looking to collect a security deposit? Look no further. Excellent functionality, excellent pricing, and the customer service is second to none. They will be able to answer any questions you have and even implement new/custom functionality to make their app work perfectly for your application. Thanks to Diana for all of the 1 on 1 personalized help (including pages and pages of custom documentation detailing how I can implement her solution to my requests). Wow. 10/10

We found it! An app that did exactly what we needed. With so many apps in the store it's hard to find a great solution that is backed by a team that is so helpful. Inevitably you will need support (that's Shopify and themes working with apps and getting everything to play nice), and each time they have been so responsive and helpful, even recommending other apps that will help our store! Thanks Team! :-)

Haven't had much use of the app yet but the support team is fantastic! Had an issue that the team was able to resolve quickly and with great communication. Great app for anyone looking for a way to take deposits.

I have been using Downpay for a few months, It has been great to be able to take final payments for products with out bothering our customers. We have several unique challenges with our product and the support team has been there to expertly customize the integration when ever needed. They are based in Canada and have perfect communication skills. Support goes above and beyond to rectify issues with genuine concern for your stores success. I would recommend The app! 5 Stars!

The ability to offer deposit and pay-later options has not only increased my sales but also improved customer satisfaction. The setup was straightforward, and the app works flawlessly with Shopify’s existing features. What really stands out is the customer service - Diana and her team are incredibly responsive and helpful. Thank you! - Sergio

The app was fairly easy to setup. I had a few issues with how to take payments but I sent a chat request to their app team and Diana responded within minutes. She offered me some great options and even found a bug in my store that was causing the problem. No app is perfect but awesome customer service makes all things work out in the end. Diana and Dennis are that awesomeness.

Great product, great support, and flexible development! I provide the so-called Try Before You Buy service. My business model is a process like this; The customer pays a rental fee to try the product, and if the customer decides to purchase it after the trial period, the customer pay the remaining balance, and if the customer does not purchase it, the customer returns it to my store. Before using Downpay, I provided this TBYB service through a partial payment app. The risk of theft is always present, and several stolen transactions have actually occurred. I started looking for an alternative app and found Downpay. As a result, Downpay was a great app for me. Downpay can split a customer's payment. The customer promises to pay the full amount at the time of the first payment, only pays the down payment, and I can collect the remaining balance at my convenience. We can make multiple down payment groups. Define a down payment group and select which products belong to that group. I have created more than 10 groups. It would be nice to be able to manage more easily. By using pre-authorization, we can ensure that the remaining balance is collected. This is a big advantage over partial payment apps. Please note that the authorization period is 7 days (168 hours). Also, the development cycle is fast. Hypehound always listens to customer feedback and actively incorporates it into Downpay. I feel that they value app users very much. I restarted my TBYB service by Downpay and am currently satisfied. The risk of theft is greatly reduced. It has also increased sales by making the purchasing process clearer for customers. If you prodive TBYB that charges a trial fee like mine, Downpay is the best app I think. Lastly, Diana provided excellent support. I really appreciate her. And thank you for providing the world with such a wonderful app!

It seems like the functionality would work, but there is no cart level option for the pre-order, only on a product specific basis. It didn't serve me needs because of this.

Wow! The customer support alone is worth using this app. Diana and Denis have helped us think through resolutions for our specific use case, which is taking partial payments for group trips on a travel site. Our main sticking point was needing to be able to set a specific date for the remaining payment to be made that wasn't tied to the original purchase date. DownPay has solved that issue! The app isn't overly engineered, and the integration and training process has been streamlined and simple. We tried multiple other apps before landing on DownPay. I would definitely recommend this app!

Diana and her team are amazing. They are super responsive to any and all questions and are really on top of things. The app works amazing as well! I was looking for an app to get a partial payment up front and have the customer pay the remaining later (basically a deposit system) and Downpay does just that. If you need an app to handle the deposit for you look no further!

Great app! The developers have thought about every little detail. I'm using this app to avoid using the traditional and expensive Buy Now Pay Later services - those take a high percentage cut from your revenues. Just make sure you collect the final payment before you ship the item! Amazing customer service. Diana was able to answer all my questions in a timely manner and even hopped onto my site to take a look when I needed help. Diana even taped a video for me on how to use Downpay for my specific needs. I highly recommend Downpay!

After testing multiple deposit payment apps, we decided that Downpay was our #1 for 3 reasons: easy to install & setup, good end-user experience and excellent support! Any questions were answered swiftly and in-depth - Diana really knows what she's doing and provides multiple ideas to help you provide the payment experience you want. Very happy with our choice!

We have a very in-depth custom order page that pulls a lot of different items together to build out a custom bicycle. We needed a 50% deposit option to help cover our initial costs to start sourcing parts and materials depending on the exact build. There were some initial issues with the interfacing, but the team at Downpay were very helpful and figured out a solution to make sure it worked exactly the way we needed it to. We are very grateful for their excellent customer service and expertise.

Very intuitive and extremely good service!! This is exactly what I look for in an app and I am glad I found Downpay for making deposits possible!

We have been looking for payment options for a while and I’m so glad I came across DownPay because it made our business 10 times better. Our products take normally 30 days to deliver so having this app will definitely make our customers happy. Thank you again for your help Diana!

This app is one of the best apps we have ever used. The support offered, and the detail of this support is very impressive. We had a few challenges with the app working with some other apps we have on our site and the team at Downpay sorted all of this very quickly and efficiently for us. We are looking forward to using this app as it will make our offer stronger. Thank you

This app is truly top-notch! Not only is the support team remarkable with their swift responses, but I also found it incredibly user-friendly, allowing me to accomplish tasks immediately. Packed with all the essential features, it's a must-try!

I'm so glad I found this app, which will add flexibility to the service offerings I provide for my clients. I had a few bug issues in the beginning, but the response and service I received from Diana was outstanding and now everything is working perfectly. Thanks Diana!

I just started the Downpay trial for a client site a few days ago. Most of the features are pretty straight forward and intuitive. We were trying to do some automation so we contacted support. Diana was extremely helpful and walked me through the process. The team also spent time listening to our business needs, and actually helped us tweak the app. We highly recommend Downpay for anyone who sells products that have higher prices or in need of charging deposits and wanting some control.

We recently made the switch to Downpay after having continued compatibility issues arise with our previous deposit app, Split. The team was very helpful in adding this to our site, ensuring it worked accurately across our page, and customized options to make it fit into our page. Very grateful to have found this app for a more streamlined deposit option for our customers.

We've been using Downpay for our pre-sales and out-of-stock products. It's really easy to install (we are still using the older, 1.x, themes, too), and simple to configure! It's definitely worth it for our business to have customers convert and secure a sale instead of churning!

So far so good. Integrates seamlessly into our theme and support has been very responsive to assist with the setup.

We've been using the Downpay app, for our most recent product launch, where pre-ordering was a big part of the strategy. The entire team has been more than helpful from day one, making sure we went into the launch, with no worries... at all. So if you're looking for the perfect app for you deferred payment strategy, there's no doubt. Downpay, is the way to go - no 3rd party bs, just all natively on Shopify