Reviews for Custom Pricing: Wholesale B2B

Experts failed to install the app. Twice. The support was lackluster. Tier I support was completely useless. App was buggy and wouldn't integrate with Streamline, our theme of choice. Had to regenerate subscriptions each time you wanted to change your pricing. We didn't want to use the wholesale pricing feature, we wanted to have custom prices for Members that we setup with Bold Memberships. But nope. No such luck. Our workaround is to create a product that is public-facing, duplicate it, tag it with a special 'Member' tag, create a 'Members-only' collection and show this only to members. Pain in the ass, but it works.

Guri, Harry and Zach are very professional and helped my team throughout the entire set-up & customisation process. They're able to meet my team's requests well & fast. They've been an invaluable asset to my team. Much thanks again.

Thanks Vighnesh! Helped me solve my issue within a few minutes. Bold has really helped when it comes to my separate site for wholesale/ distributors.

They've made improvements over time that make this the best pricing tool on Shopify. So easy to use. Gets the job done. And extremely responsive support. I recommend you give them a try.

Great app and great customer care, especially Rahul, He is very patient and quick awith his answers.

I added this app to help with tiered wholesale pricing for our store. It does exactly what I need it to do, and it's very user-friendly. Brenda helped me get it set up super quickly too!

Still in testing right now but so far I like the features. I worked with Carter on chat and he was very helpful.

This app is so crucial with our business - we are doing 6 digit revenue in monthly sales and growing at 300% MoM Unfortunately, months of months of issues with checkout - the wholesale application is rampant with bugs. Wholesale price randomly does not apply to orders. Our customers will therefore either abandon the cart or we would have to refund them manually. It's very annoying especially as a rapidly growing business that this app cannot do its simple job. It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc. As another reviewer mention - It does NOT work with Shopify discount codes. SO a lot of times will have to create an order manually just to apply a special discount code/credit that we issued. Basically, for whatever reason, our customers will order X amount and the pricing will revert back to regular pricing without any wholesale price breaks applied as it should have. Can you imagine, having to tell customers on your IG DM to "please try another browser or redo the order in private browsing and get back to us if it works - if not we will create the order for you manually" NOT A VERY DEPENDABLE APP AND WE ARE LOOKING FOR AN ALTERNATIVE AS WE WRITE THIS.

Before installing this app and wasting your time, make sure you read BOLD's documentation, especially this article: https://support.boldcommerce.com/hc/en-us/articles/115005305726. There are some significant, deal breaker type limitations with all versions of this app. The most recent version, Version 3 has the following limitations according to the page linked to above, and confirmed by their live chat support: It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc. It does NOT work with Shopify discount codes. It is NOT compatible with some inventory management apps. Draft orders remain in your Shopify admin after a customer has checked out. I wish I had known these things upfront, which is why I'm posting this review so it will hopefully help others before they waste their time if any of those things are deal breakers like they are for me.

This app is great and after a recent theme change, Carter helped me get it working again. I love this app and need to take the time to set up more products using it because it works

Great job by Brenden to help install the app, he did everything I asked, would highly recommend . Thanks

I took help from customer support ,Aryan Sharma. He was very expert in solving my problem and made me happy with his service and support.

Carter was wonderful! He assessed my problem and did everything he could to fix it. Ended up having to be transferred to a specialist but overall great customer service!!

Vighnesh is the man! Best customer service ever. The app works really good, does it job, nothing to complain

Liquid installation will smartseo.collection.jsonld.liquid insert \< script type = 'application / json' class = 'bold-product-json'> {{product | json}} , Causes the collection to display code

Carter crushed it for me. Super helpful in getting me where I need to be for bold custom pricing to work for my store.

Excellent. Does exactly what i need and customer service is always super helpful. I was recently helped by Vighnesh and he was super helpful. Great app

The app is very useful if you want to up your average basket value. I had an issue with my code, Priyanka from the support team helped me out in no time. Fast and efficient. Thank you.

the app has been great. Sam was great helping add other options. thanks, Sam for the great hand out to us!

Hey there! Carter from Bold was very helpful and very patient. He went above and beyond the call of duty to help me and our organization.

Supper friendly Customer service! I was getting some issues they heard me properly and take immediate action for my store to fix it. Thanks, Carter!

Customer service through Bold is great! They're always really helpful and patient. Thanks for the help Aryan Sharma!

This apps allows us to offer discounted prices for different users groups and wholesale. Flexible yet still easy to use and great support - Simran solved my problem within minutes! Great app and service overall Update: Rajni was outstanding in solving a problem that just came up. THANK YOU

Since using the app, my AOV increases 20% in overall. Customer service is excellent. He responded to my requests and solved my issues very quick. Thank you so much Kelsey!

We are using this app for Wholesale and volume pricing and we are really impressed. The team are knowledgeable, friendly and helpful, and they have gone the extra mile for us wherever possible. When you investigate the options out there, they are extremely helpful, and the advice was accurate and surprisingly impartial! Good work all involved :)