Reviews for Custom Pricing: Wholesale B2B

The support was great! I was able to resolve my issues easily through chat. Thank you for making it easy.

Priyanka was awesome! She helped me over understand why I was seeing a stack of draft orders and explained to me that I could safely delete the open ones.

The app is great and these guys provide stellar support! They will answer questions, tweak things, basically take you by the hand and make sure everything is working the way you want. A huge thumbs up for the Bold Apps team! You can't go wrong with them. UPDATE: A shoutout goes to Rahul Patel and Taylor Courchaine at BOLD for the amazing job they did with updating my store to an older version of the app in order to provide compatibility with some of my other apps! Great app, great people, great company!

We are using several Bold apps and none of them are working correctly. The customer service could not be worse of they tried. Their answer for their app not working is to offer custom development, ok no problem ... except we have filled out their custom development form and been emailing them for a week and recieved no response. Bold is everything wrong with the app community, all about numbers no time for helping Customers. I'm floored at how poorly they have handled our Issues. Maybe this will get their attention or more likely they just don't care.

Very useful app with a perfect customer service. Detailed and prompt replies. They also helped me to re-install the app when I updated my theme. Thanks Guri!

not happy about the bold test products showing up in my shopping cart to customers. Will revise review after more time with app. Update: +1 star for support. When we realized this app did not sync with our recurring order app ReCharge we uninstalled it, it broke our theme. But we fixed it.

We are still integrating the app's functionalities with our store but the company has had an exemplar customer service experience, special thanks for Mayank and Rahul.

Rajni is the best! Great customer service! Quick live chat support and worked with me for over an hour to help get my customizations working. Love it!

Being able to set specific prices at different tiers for each individual product was a must for us and this app has allowed us to do just that! It is simple to use but provides a high quality result. Also the support is great, when we ran into a small problem they were quick to get back to me and get the issue resolved (thanks Bhumi!). Very happy we found this app.

I was stoked that for anything I couldn't do the support team was able to do without issue and promptly - AND without extra cost to me. Rajni and Eric were SO GREAT!

We use this app for custom pricing - It works very well and the support is great - Chinton is the best.

We love using Bold apps. Customer service is always on point! Shout out to Challi for resolving our site issue quickly and explaining how to avoid the issue in the future!

SWOLVERINE

2020-02-29

United States

This app SUCKS! After this APP was expert installed, it created duplicate variants in all of our Google Shopping Campaigns, showing discounted prices to consumers. After I spoke with customer service, they had NO FIX FOR THIS! Additionally, it created an issue, where customers could not select different variants or flavors of products, and page descriptions would not scroll so that customers could read about the products. Tons of lost revenue. If you have a very ‘simple’ store then I suggest reading the tutorial on how to duplicate your theme and create your own wholesale customer store. Do not download this app.

Very friendly support team! Special thanks to Naman, Rajni and Brenda for their help! They really saved my time today!

We have used several apps from BoldApps over the years and they are always quick and easy to work with. The coding can be a little tricky, but their customer support is incredible. Most recently Mayank and Harpreet helped me fix several issues we were experiencing on our site. Both customer service representatives were helpful and easy to understand!

I loved the app, and more importantly, the support is amazing and special thanks to Rajni, Eric and Kirtana who provided excellent help in setting things up and some customisation. S

Thank you to Rajni and Harry to making sure the app worked and was fixed on our very custom website. great service!

A little quirky, but haven't found an app that does what Bold can do better. Very appreciative for Carter's level of service and responsiveness.

The app certainly has the components required, a little bit of configuration needed to blend into the theme. Overall, Carter was sure to understand the requirement and took it as a challenge to have it fixed.

Excellent app - very easy to work with and intuitive. I was able to set up tier discounts and all the rest of the features with ease. The app works fast and helps us out a ton when it comes to our B2B needs. Another note: The support team has been excellent and very accommodating even with specific requests. I must give a shout-out to Carter - he helped us all the way through the installation process and is always available and ready to help us with anything.

I love Bold apps, they are extremely helpful and easy to implement. I was really impressed with the level of service Rajni provided.

There's plenty of reviews that cover the fact that the app does what it says it does (and does it well). If you're looking for a reason why to choose this particular one over any other, it's all about the customer support. Whenever I can choose a Bold app, I do, because their support is consistent, helpful, and above and beyond expectations every time. Today Brysen helped me out (thanks!) and created a custom solution so I could use this app the way our store needed. If you can go with Bold, go with Bold.

I love the app but the service was even better! Reached out on a chat and Carter helped me. He was very helpful, knew exactly what needed to be done and was very quick to respond. Thank you very much Carter!

This app is exactly what we were looking for. Now b2b customers with certain tags see their corresponding price level when they log in. Rajni was extremely helpful in taking care of an issue we had. We are very pleased!

I was hoping to use this app to sell to select customers (retailers) who had a retailer tag in Shopify. However, after I created a 50% retailer discount in this app, the discount was visible all over our webstore, and if anyone added more than 1 of any item to their cart, they received a 50% discount. Now, perhaps I simply misunderstood the app. But this is when the bigger issue arose. When I discovered that the app wasn't doing what I thought it would, I deleted the setting I created in the Custom Pricing app. But nothing changed. So I deleted the entire app. STILL nothing changed. The app had made permanent changes in my Shopify theme. I'm lucky to have a designated customer service helper at Bold, but if I didn't, it may have been days before Bold's team could have weeded out the old code (fortunately it only took a few hours). I had high hopes for this app. While I love and will continue to use other Bold Apps (Upsell, Recurring Memberships, Brain, Bundles, and Store Locator), I would not recommend Custom Pricing given the issues I described.