Reviews for CM Commerce: Email Marketing

App is easy to use. Also easy to set up. I made a lovely pop up with the features on this app and it is so nice.

OldLutheran

2023-02-20

United States

We have used this app for several years. Suddenly we are unable to send emails. We are told our domain is not verified. We have updated DNS settings to no avail. Customer support is terrible. Our last attempt at getting help took 5 days before they responded. We are looking for a new app to send email marketing.

So far so good. Quick response from customer service when we had a question and easy to get everything started.

Simple App, easy to set up and follow. Helps my business so much. Would definitely recommend to others

It is a great app. I truly recomand it. It is a life changer because it really helps with all email situation.

Its been a great experience so far very helpful great team! Would definitely recommend to any starting a business

The workflow makes it very easy to use. The emails are generic enough to be used, but everything is still customizable.

I've been trying to reach their team for 2 months to help us with downloading our customers' reviews and they don't provide any answer. I wouldn't recommend it. Poor app. Really disappointing.

Early days so far but I am very impressed with the ease of setup and use so far. It's also very cool the way the app keeps you on track during setup with prompts for different takes, and also extends your free trial.

Pretty easy set-up as long as you follow along and do everything step by step. So far working great!

Simple and easy setup with step by step guide. I've only just started this so I'm not sure if it will make sales but I hope it helps

Its a great app for dropshipping, used it on multiple stores and i am very happy with the service. w

CM commerce is the best email marketing which helps my business to grow. I highly recommend it. This app is really easy to set up in your Shopify store.

simple and easy to use. I really like this app. We will see how this app will treat me in the next couple of weeks when releasing my products.

I enjoy the app so far, bit complex to setup but not impossible and think it will be a good fit for what the business want achieve.

While this app is definitely less sophisticated than competitors for segmentation & overall functionality, our biggest issue is a clunky interface with limited customizability and TERRIBLE customer service. We've had many issues over the years, including products not syncing for our campaigns, campaign links not clicking through to site securely (despite being verified on CM's app), receipts randomly not sending, and several other issues on a smaller scale. We've given them ample opportunities to change and fix, having been with them from the beginning when it was Receiptful, through to Conversio, and finally now as Campaign Monitor, but their response times keep getting worse. We often won't hear back for 24-48 hours during week days, and it can take weeks (and in the product sync case - originally months) to fix for a problem that still resurfaces. Cannot recommend.

The best email marketing app out there for your online business. i enjoy how it reminds my customers about having forgotten their add to cart

I used this app to send abandoned checkout reminders and it worked so well! I was very amazed by the amount of sales that were saved by being followed up with an email! Definitely recommend using CM Commerce!!

I just finished setting up the app. Really easy to do and the fact that they allow you to extend the trial period is really a nice touch. I am still very early in my journey with my new Shopify store, so I cannot assess how effective the app is in bringing customers back to the abandoned carts, however, I trust that it will deliver.

CM commerce is great. They have great customer service. It is a really great add on to any online business

That app was a really game changing for our stores. All the issues we have, they helped us very quickly and precise.

Have used this for a couple stores, I enjoy using it. Haven't had any issues, if there's confusion the support staff are always very helpful!

Great APP! Best Performance and automation. I would recommend this app; the support team always provides attention support.

Textualtees

2022-08-01

United States

This was a great app and great company until they sold out to CM Group. Ever since then the price has gone through the roof and their support is what would expect from a corporation that really only cares about money and not their customers. After 6+ years we are moving on as there are ton of cheaper apps out there.

this is a pretty cool app in order to help with email marketing would certainly recommend it to others.