Reviews for Chatra — Live Chat & Chatbot

WowVanities enjoys using Chatra. I would like to see Chatra add a feature to where you are notified.

This app has really great features..I paid for the subscription-I really liked the information the app provided about live customers (location, IP, pages they were on) The whole point is so that you could interact with live shoppers- try to recover abandoned carts- etc..However, this app is so inconsistent with being able to identify when a customer is live on your website I couldn't take it anymore. I reached out to customer service twice about but all they can say is it's their "alogorithms"? That is completely unacceptable answer esp. since I am paying $19/mo for this feature! To give you an example-One time I had over 59 live customers and Chatra only notified me of 8-10 in an entire give day. 2 had abandoned carts which I was not able to address live with the customer because Chatra did not even notify me of anyone being on my website!?? This happens daily. I just got so fed up with it. Also, the desktop and mobile do not communicate properly-one says there is someone online -they other says no one is online..What the? This app could really be awesome! Chatra..get your alogorthim fixed and I will come back. For now, not worth the money for an app that does not live up to its claims.

So far so good with Chatra. We've tried multiple different chat apps and this seems to be the one that fits our store www.vuewatches.com the best. The customization is great and easy to use.

Good app specially to joint all chats from social medias into 1 chat, answer all customers questions easily. Only thing I don't like is a delay from getting chat notifications in my phone

nice app, the design is very clean. It has been very useful for my business. I've tried others like Tawk, and I prefer Chatra

Very helpful app. Helped me a lot to easily get connected with potential customers and answer questions as they browse over my website including cart page. Lots of room for customization to fit my needs with custom saved messages and other cool features like forms for getting customer contact details and integration with Facebook messenger.

Started using the app a week ago. I really like it. I'll probably continue use it in the future. Thanks a Lot,

All good so far. Chatra was easy to set up and the options for customization are plenty and sufficient. The customer service is quick and helpful. The only thing i suggest is to make it easier to use a custom color for the chat bubble. But that is a detail. www.blanda-beauty.com

We use this app to not miss any potential customer and it works great! Wherever you are Chatra helps you increase your revenue and stay in touch with your customers - We recommend it!

I love this app. Very easy to setup. Great features even with the free version. Plus room to grown and expand if as our sales increase in the future. Thank you for providing a free and affordable solution.

Our company uses this app to help any page visitors with questions. Real-time chat to help close sales. Highly recommended.

Use this app on WCIApparel.com. Love it! Absolutely brilliant app. First-class support. Highly recommended!

I love having this app connected to my phone. It allows me to quickly communicate with a customer who may want to have a question answered right away. The app does run a bit choppy/ slow when I first open it. But, nothing major. I am definitely happy I installed it.

Great app helps to interact with customers and really increased sale Also great help from admin with installation

The Baltic Club

2018-11-14

Canada

Awesome app, very helpful for our customers and our team. We appreciate the mobile app, particularly for out of office hours.

Super easy to use. Keeps me engaged with customers. I recommend using this app. It's also cool to see where customers are from

Hemos probado con muchos tipos de chat, de los cuales Chatra ha sido el mejor. Es de fácil uso y tiene una buena apariencia. Lo recomendamos

Great user friendly App easy to use that does not decrease page speed like other apps . would recommend!

I use this app for a pop up Live Chat with my customers and it's been super awesome so far. Thanks Chatra

We are Tamil Brands (www.tamibrands.com). we just started using the app. So for its working great! I like to recommend this app.

This app is absolutely wonderful! A free app but with top notch service. They have accurate reports from people who visit your website, have excellent customer service as well and easy to use features. This app is a must have for Shopify owners.

We really like Chatra. It is very easy to use and set up! It helps us communicate with our customers in real time and answer any questions they may have. -Ashley Customer Support coolstub.com

Horacio Printing

2018-10-03

United States

So far so good! This is very helpful to answer questions and save orders! It was very quick to set up which was great.

This app is so easy to use and to set up! I love how I can manage my hours and have customized messages as to show customers when i'm live and when I'm offline.

Loving this app so far. The live chat is fantastic! I love how the chat records gets emailed. Thanks Chatra!! - AfroShe