Reviews for Bundle Builder

On the positive side this app has an excellent business workflow and business value compared to other bundle builder apps. On the negative side, the support side when there is an issue is below acceptable levels. As a business owner you risk loosing customers due to the slowness of support from these guys. No one wants to see an app malfunction for a full week without getting attended to. In our case we were lucky because our store is still not live and the wait was not detrimental in this case. If these guys get their SLAs up I think we would come back to do business again. For now I do not think we can risk our business at the expense of poor tech support. Please get your game up guys and you will win my vote.

We used this app to set up a simple 1, 2, 3, purchase bundle for our customizable letter product. We received tremendous support from the Bundle Builder team to make this work for us, including mini how-to videos using our site, without the need for additional expense related to CSS or customized Template Creator work. Ultimately, the solution we arrived at works very well for us. There's a couple of tweaks we'd love to see, one being a more fully expressed "current product node" expression. The "circle" works, but this could also be paired with a greying down of the previous now unselected node. Currently, this would require CSS work.

Emailed support two weeks ago, but didn't get their response. They replied to me saying they can't receive my email and then I wrote back. There is no reply since then... I don't know why this happened as my email is totally working fine or they just don't want to help me because I'm still during the trial period...

A main aspect of our business model is offering multiple wedding services within one product -- a bundle. Using Bundle Builder has saved us an immense amount of time and manual effort. We also like that we were able to code our our own template to make it look more inline with our theme. Plus, their support has also been immensely helpful when we have an issue that arises.

TOTAL WASTE OF TIME & MONEY - DO NOT INSTALL. Their claim that their app is "designed to work with third-party apps" is a total lie. Not suitable for multi-language stores. I spent hours on setting up the app, just to find out, that this app cannot be translated by the language app I'm using. The customer support kindly sent me a link to another translation app, which "may be able" to translate it. Only maybe, of course. Who knows if there is even an app out there which can. Long story short, the language app I'm using contacted them, because they needed some information in order to get the translation working, but Bundle Builder never replied. On my request on how to solve this problem and why they wouldn't answer the translation app, I was basically told that they do not have time for this, this is not their problem and I'm supposed to find my own solution. Highly NOT recommended.

Spectrum Collections

2021-06-07

United Kingdom

Handsdown the BEST app for easy and professional product bundles! We use Mintsoft as our 3PL and I struggled to find an app that would feed through bundles until now. The support team are incredible, so helpful and knowledgable and nothing is too much trouble. Wish I found this app years ago!

Worked perfectly. Support responded very fast and was helpful. Did need some outside coding support to achieve the exact look and feel.

We tested a couple of different bundle apps and this is by far the best. Pretty easy to set up... customer support (Adam) is phenomenal. He's been very helpful to get us up and going. I highly recommend this app if you're looking to add a bundle app to your store!

We love how flexible this app is because we can build so many different kinds of bundles to provide more purchasing options for our customers. We've also had some very good experiences with their customer support team when we run into challenges.

Super useful app, adds a lot of value to the user experience! The support team is great and was able to help me as much as possible to make the app look seamless with the site. Highly recommend!

Pescuezo

2021-05-18

Colombia

muy buena app el servicio es muy bueno a nivel comercial, creo que en soporte pueden mejorar un poco su tiempo de respuesta

I am so so sad. I finally found an app that seems to meet my needs but i cant even try out cos the trial period will start off. PLeasssse can the subscriptions be tiered at least or even free installation, or free usage till the app generates some kind of income etc. I have been searching for 2 days now.

This was a new venture for us and your team rose above with all their assistance and guidance! Thank you, Tricia

Tayroc

2021-05-10

United Kingdom

The best solution I have found for creating intuitive bundles with great flexibility. We use this currently to create great choice within the site and offer multi-buy discounts.

We have been loving this app to allow our customers to customize their gifts or purchases to receive a discount!

Straight forward and easy to set-up. The onboarding process was easy, and minor changes were handled quickly and seamlessly by the developers. The bundle creation isn't immediate as the app creates an unique product for the set-up I chose, but it isn't unreasonable.

I used this app to sell bundles across collections and it was excellent! The support team is also 5* and gets back to you very quickly if you need their help.

Fantastic support! I tried two other apps before settling on this one. I needed help to set it up and Adam was very patient. He helped me every step of the way so that my products in the bundles look exactly the way I need them to be. For me the support was most important. I will now have to see how my clients like the new bundles....hope to sell lots.

Génial ! Equipe très disponible pour m'aider ! J'ai utilisé l'application pour creer des packs à personnaliser c'est parfait !

Both Harriet and Adam were able to help me out with installing the Bundle Builder the way I wanted to use it. Great customer service and great app!!

I'm new here and the assistance did a great work setting all for me and explaining all the passages and answering at all the questions I had! Very recommended, so far the best app I tried to create my gift boxes

This app is really very good for bundles. The support I received was also very good. I have no complaints. Thank you guys.

This bundle app is a bit different than the others but in great ways. Plus, the support is fantastic. The team is very helpful.

Generally okay. The app does what we needed it to do. We wish the app was faster in loading and in processing the order.

App works well but the customer support is very bad. They do not offer chat or calls and it can take a while to get an email back, especially if you are on different time zone. They mostly send you documentation for you to find the solution.