Terrassendach-Buddy
2025-08-16
Germany
I can't say anything about the app. But I've been waiting almost a year for the app to work at all. I keep being put off again and again. As compensation, I got a 1-year subscription for free. D When the app finally loaded after half a year, it continued. I wanted to redeem the 1-year subscription. However, there is now a problem with redeeming the subscription. Now I've been waiting another 3 months without success. I'm not getting an answer from support either. And I really wasn't annoyed. I have asked maybe once in 2 weeks if there is an update. Too bad, because the app is really praised. Hi Maurizio, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your experience with our app didn’t meet expectations. I completely understand how frustrating it must have been to run into delays after upgrading to Premium. In your case, the issue was tied to the way Shopify’s Billing API syncs subscription confirmations back to our app. Occasionally, this handshake can get stuck, which prevents Premium from being unlocked even though the upgrade was processed. While the underlying changes don’t affect your store’s data or theme safety, we know how disruptive it is when access doesn’t match what you paid for. We’ve sent you an email to learn more about what happened so we can investigate and assist you directly. Our team is committed to resolving this quickly and also improving how our subscription flow handles edge cases like this, so that it doesn’t happen again. Thank you again for your patience and for giving us the chance to make this right. Best regards, Pat Booster SEO Team
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2025-08-15
Canada
excellant app Thank you for the enthusiasm! 😊 We're so glad you think the app is excellent. Always here if you need us! - Kevin & Booster SEO Team
2025-08-15
United Kingdom
The app is very easy to use and not confusing like other seo apps i have tried. Saved me ALOT of hours extra work and Izzy is a fantastic help anytime i do have any questions Thank you for the awesome review! We're thrilled to hear our SEO app is easy to use and saves you time compared to others. It’s great to know our support team is there for you whenever you have questions! 😊 Always here to help! - Kevin & Booster SEO Team
2025-08-13
France
Very nice support Alex, thanks You're very welcome! 😊 Thank you for the kind words about our support team. We're always here to help whenever you need us! - Kevin & Booster SEO Team
2025-08-12
Australia
great app Thanks for the love! 😊 We're so glad you're enjoying the app. If you need any help or have questions, we're always here for you! - Kevin & Booster SEO Team
2025-08-12
Germany
Pol was really helpful and the service was great!
2025-08-10
Australia
great app and quick customer service. My website speed is much quicker Thank you for the awesome feedback! We're thrilled you love the app and noticed a boost in your website speed. Our team appreciates your kind words about our quick customer service! 😊 Always here to help! - Kevin & Booster SEO Team
2025-08-10
Germany
very quick and helpful
2025-08-09
India
I had uninstalled the app because I wasnt doing very well at the business via the website and I couldnt afford this tool anymore. This is when Lester stepped in and offered me support for 2 years. I am filled with gratitude for this support. This is a fantastic tool that helps automate SEO boost for the website. This is definite must try and gives amazing results. Hi there, We’re sorry to hear about your experience. However, just to clarify, we’ve already processed a full refund as soon as you reached out to us yesterday. Also, while we understand that you uninstalled the app on July 17th, the billing period actually began on June 26th - which is why the charge was automatically applied by Shopify’s billing system. Please note that all billing transactions are handled directly by Shopify’s system and do not require our manual involvement. We only step in to process any necessary refunds or credits after a charge has been applied. I’ve also sent you an email with more details regarding this. Feel free to reply there if there's anything else we can assist you with. We're always happy to help! Best regards, Lester
2025-08-09
Türkiye
Thank you so much. Alex was very helpful in learning and developing the app, and I really felt positive progress in terms of SEO on the site. Thank you so much. You're very welcome! We're thrilled to hear our support helped you learn and develop the app, and that you're seeing positive SEO progress on your site. Your kind words mean a lot! 😊 We're always here for you! - Kevin & Booster SEO Team
2025-08-09
United States
Rain helped me today and it was a fast and easy fix. So glad we could help with a fast and easy fix today! 😊 Thank you for the kind feedback—we're always here for you! - Kevin & Booster SEO Team
2025-08-08
Romania
perfect Yay, so glad you think so! 😊 Thanks for the enthusiasm—we're always here to help keep things perfect! - Kevin & Booster SEO Team
2025-08-08
United States
So far the people have been great at the SEO tool has been easy to use. Happy customer Thank you for the wonderful feedback! We're thrilled to hear our team has been great and that our SEO tool is easy to use. So happy to have you as a happy customer! 😊 We're here for you anytime. - Kevin & Booster SEO Team
2025-08-07
Jordan
It’s so helpful Thank you for the kind words! We're so glad we could be helpful to you. 😊 Always here if you need us! - Kevin & Booster SEO Team
2025-08-06
United States
great support, and always available...thanks Therese! Thank you for the wonderful feedback! We're thrilled to hear you appreciate our support and availability. Always here to help! 😊 - Kevin & Booster SEO Team
2025-08-06
United States
Very helpful, kind, quick and easy! Thank you for the lovely review! We're thrilled to hear our support was helpful, kind, and quick. Making things easy for you is our goal! 😊 Always here if you need us! - Kevin & Booster SEO Team
2025-08-06
United Kingdom
Great app and great support Thank you for the kind words! We're thrilled you love the app and found our support helpful. Your feedback means a lot to us! 😊 We're here for you anytime. - Kevin & Booster SEO Team
2025-08-06
United Kingdom
Quick response and very professional and helpful. The App is good but I think the free version should ve more tools Thank you for your kind words about our quick, professional, and helpful support! We're glad you like the app and appreciate your feedback about the free version. We'll pass your suggestion for more tools along to our team. 😊 Thanks for choosing us! - Kevin & Booster SEO Team
2025-08-06
Israel
big like Thank you for the enthusiasm! 😊 We're so glad you like our services. Your support means the world to us! If you need anything, we're always here. - Kevin & Booster SEO Team
2025-08-05
United States
Great customer service, fast, professional and very knowledgeable. Great service provided by the app as well. Chat support EJ was prompt and professional. Highly recommend. Thank you for the wonderful review! We're delighted to hear you had a great experience with our customer service and app. Your kind words about our prompt and professional chat support mean so much! 😊 We truly appreciate your recommendation! - Kevin & Booster SEO Team
2025-08-05
Netherlands
Great support by Jon! Thank you for the lovely feedback! We're so happy to hear you had a great experience with our support team. We're here for you anytime! 😊 - Kevin & Booster SEO Team
2025-08-04
Australia
After uninstalling the app I am still being charged for it. Please assist urgently. Hi there, We’re really sorry to hear about your experience. Just to clarify, all billing is handled directly by Shopify, not by our app. If the app was still active when a new billing cycle began, Shopify may have automatically included it in your invoice, even if it was uninstalled shortly after. That said, we’ve already sent you an email so we can sort this out directly, we’re more than happy to process a refund right away once we receive a quick confirmation or a screenshot of the charge. We’re here to help and hope we can turn your experience around! Warm regards, Pat Booster SEO Support Team
2025-08-04
Germany
alles gut Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie zufrieden waren. Wenn wir noch etwas verbessern können, lassen Sie es uns bitte wissen. Wir freuen uns sehr über Ihr Feedback! 😊 – Kevin & Booster SEO Team
2025-08-04
United States
The support team is incredibly helpful Alex went above and beyond to verify my store quickly and provided great optimization tips. The app setup was smooth, and I really appreciate the friendly, professional guidance throughout. If you’re looking for a free, easy-to-use SEO tool that genuinely improves your store’s visibility, this app is a no-brainer. It’s beginner-friendly, offers helpful features even on the free plan, and the support team is top-notch! Thank you for the amazing review! We're thrilled our support team verified your store quickly, offered great SEO tips, and made setup smooth. It's awesome to hear our free, beginner-friendly app boosts visibility with top-notch support! 😊 - Kevin & Booster SEO Team
2025-08-03
United States
Rain was amazing, simple and very friendly, right to the point. Thank you for the kind words! We're so glad our team was amazing, simple, friendly, and got right to the point. Your feedback truly brightens our day! 😊 - Kevin & Booster SEO Team