Reviews for BOLD Subscriptions

Very useful for monthly subscription on books.

It has been easy to install and use.

I like that I am able to do subscriptions and that my customers are able to manage their subscriptions on their end. I do find the following things frustrating and clunky about Bold at this time: -For some reason, the app suddenly started allow people to subscribe with local pickup as their shipping option. Although a few people have done so (I would not have allowed this if I knew), I am not able to make any changes to their account in Bold without putting a shipping address in. -Why aren't there short term gift subscriptions? I shouldn't have to pay for another app for this.

Great product - really helped my business and customers. Lost without it :)

Bold is the heart of our business. So thankful for a subscription app that works so well with Shopify and our e commerce business

The app has been a great and easy-to-use tool to manage our subscriptions. It has saved us a lot of time and money by automating all the processase related to subscription management.

Super customer support, really enjoy the app for our subscribers. Still in the process of migrating legacy subscribers from our old platform, but so far the Bold app and the support we've experienced has been great. Shout out to Krupa!

The back-end management for subscriptions is wonderful. Anytime there are issues the BOLD team is quick to respond and resolve.

It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.

We hate the new Bold app - we signed up originally with the old one. The new Bold has less flexibility to update our customers information and is more difficult to generate reports. The customer service is inconsistent and emails appear to be answered by bots rather than humans. Overall - if I had the time to find a different app for renewing subscriptions, I would use it. I just don't have time right now.

This is a great subscription manager! I've found it to be very useful, reliable, and the help section is user friendly and I'm really happy I made this choice. I wish other platforms were as easy to use as BOLD!

GumiPoni

2024-01-12

United States

Wonderful and helpful customer service!!! Love this app and recommend it to other small businesses constantly!

Bold has been amazing in us being able to set up subscriptions, the integration into shopify has really helped us to expand our services of products! Great app, customer service has been awesome, would recommend to anyone who is looking to add recurring payments and subscriptions!

The Bold app is sensational. I worked with Krupa at Bold to make sure that my motion theme upgrade on Shopify was in sync with the Bold app. Krupa was professional, courteous and a knowledgeable problem solver. He took the extra step of checking everything from the customer perspective and resolved all outstanding issues immediately. I truly appreciated his technical expertise. There was no runaround, no deflection - just a resolution of the issue. Finally, the Bold subscription is critical to our sales. 5 Stars +

Everything works like clockwork, and the UI is easy to use.

We love this app. It's been easy to use and drives repeat business.

phenomenalwater

2024-01-11

United States

Daniel was an excellent representative for your compay. He was extremely knowledgeable, patient and personable

Works reliably for our basic use cases, many thanks

Best subscription app I have found! Super easy to install and any slight user errors on my part the Krupa from their customer service team was able to help me asap!

There are some limitations of the app that doesn't quite suite our needs, so only giving it three stars. Customer service is great, though. Wanted to give a shout out to Krupa who responded quickly to our questions and was very courteous and got to the crux of our question.

We worked with Krupa from their Support Team and he was efficient and resolved our concern quickly. Highly recommend!

Overpriced and lacking many useful features many other subscription apps have. Migration to other app took way longer than it should have so now I've had to pay for another month I didn't use. Worst subscription app ever. Don't waste your time.

Used to be on v1 and the app worked great. I was forced to switch to v2 and now come to find out they have removed important features, like failed order notifications to the merchant, we have to now manually run a report to figure this out, giving us horrible customer service to our customers. Second I had an issue, an error message from within the app and was told by support twice that it wasn’t their issue and to reach out to Shopify. Shopify told me I had to reach out to the app developer. I think it’s time I start looking for another app to use. Unfortunately the migration tot he new version went in the opposite direction that one would expect for a new app. It does have a nicer interface and can more easily interact with customer accounts, but all the internal features got worse. Like the way you have to set up options for customers to select a reoccurring time looks horrible on a product page now. Like I said the only nice part is the interacting a with customer accounts is a little better than before. It’s a shame because I’ve been using this app for 3+ years.

Bold's support has been excellent. We recently worked with Krupa, who was knowledgeable, responsive, and helpful in getting our issue resolved quickly.

Krupa was a big help! Thanks so much!