Reviews for BOLD Subscriptions

The live chat option with the Bold team is amazing. I needed help with changing something on our website for some time, and thanks to Kelsey my problem is no more. She was efficient, polite and able to direct me so well. So thank you Kelsey!

We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.

Had some issues launching Bold but the team was amazing. BIG shout out to CHINTAK-superstar support!

App is great! I'm leaving a review because customer service is the best here. They take care of you even if you are cancelling (not utilizing the features right now but will in the future). Also, Bold is the only solid app I have found for recurring subscriptions. It's complicated to create recurring orders and they handle everything for you and make it simple.

AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it. Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.

Yes, this app does provide the ability for subscriptions, however basic functionality is often broken. We are bombarded with emails from unhappy customers who cannot change addresses or card details. Sometimes orders are sent to addresses that have been deleted both in the customer profile and the app!!! It makes us look completely incompetent to the customer. This has become damaging to our business and we have now taken the decision to change to ReCharge in the hope the service is better and more reliable.

I have issues every once in a while, but the support is great and issues never go unresolved. If you are lucky enough to chat with Esha, you'll know you are in good hands!

Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.

Customer service have been amazing whenever I need anything. The chat functionality to virtual meetings. You get what you pay for!

Amazing Team and Support Service. Bold Suscriptions Rock! Easy to install, and there is a lot of tutorials and information how to make a full set up.

We needed help integrating Bold Subscriptions into our AJAX cart. The support team's help and communication was excellent and they performed the integration quickly.

Very helpful - Gagandeep was very helpful. Figured out the issue and help solve the problem - thanks. Recently (Kelsey) as well as Chintak fixed an issue. Very prompt and fast. Thanks.

I like what you do. The documentation is also good but it would be better if it was indexed properly and structured more precisely.

Flex it Pink, Inc.

2022-03-28

United States

Kelsey was so wonderful and knowledgeable with customer service when we had an issue. She was amazing!!!

We tried to make things work with Bold Subscriptions, but it took about a month for them to respond to our migration request, and we had problems with code integration. After about a month and a half of trying we've decided to move on to a different app, which were able to get it working within the same day.

Great app - this works really well for our store. I just wish there was a way to only require customers making subscriptions to create an account (i.e. not every customer).

The support on this app is outstanding! Shoutout to Kelsey for helping with my urgent, last minute client request.

Hello there, Thanks a lot for helping me to install the app on my shopify store i really do appreciate it!

They dont seem to be actively working on this app, it has limitations in that customers cant add products to their subsciption. And if I do it manually I cannot add it at the subsciption discount price. They do not seem to care about improving this app. I would look elsewhere if I were you.I've been using it for 8 months and nothing has improved.

On the website, it says Worldpay is supported, But after installation, I was told by their customer service that they don't support Worldpay. Also NO refund. MAKE IT WORK, OR GIVE ME MY MONEY BACK

The V2 app does seem to have some issues, and as far as I can tell, fewer features than V1. But it does do what it says, and provides a solid tool for subscription sales. I'm hoping that V2 continues to get better and more feature-rich, especially around analytics. More importantly to me as an ecommerce manager, the support is great. They are always kind, helpful, and quick to help out with any problems I have encountered, which is important when you are running a business and need issues resolved quickly. Specifically, I'll name check Kelsey in customer support for helping me with a particularly problematic issue. Very kind, very helpful, even to someone with a complex problem on a Saturday afternoon. I'm not sure yet how I would rate the app on just it's performance, but because of these support interactions, it gets a 5. EDIT/UPDATE: I am coming back to this some time later, just to say that support continues to be amazing. Kelsey, again, helped me understand how we can further customize our Bold implementation. If she hasn't had a raise lately, give her one.

Bold has been great to work with! Fast and friendly customer service. My associate Kelsey was able to fix a problem that would have taken me days to fix.

The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED

Great app and better customer service. Kelsey was a huge help and provided a detailed and clear explanation for how to solve our issue. Thanks!

Great Cstomer Service ,Always happy to Help Just Changed My Theme i had a few problems but once again this was sorted by the Team. Thanks Mark