Reviews for BOLD Subscriptions

Fantastic customer service! Transition from v1 to v2 was seamless, and now backend is much more user friendly.

Zatural

2024-01-24

United States

We have used both versions of bold now. Each has been simple to use and easy to navigate. Their team was super helpful for moving our subscribers to the new platform. They made sure everything was running smoothly before letting us know the integration was finalized. The new version of bold is a little different than the one before, but it is still an excellent service.

this subscription app has quite a few customizable pieces to help me get my products exactly how i'd like them. we sell pretty nuanced and only on a yearly subscription, and once set up, bold does it all for me.

Bold Subscriptions has been exactly what our subscription box business needed! It works great and greta for our customers!

Upside: Very easy to use and navigate. Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.

Love BOLD! Easy app to install and get started on. Easy to also navigate and manage.

Great!

Great app to use and we have been using for the past couple of years. Service is great and help is always on the other side, which is very important for us. Would recommend to any business, especially with the free introduction trial period for you to try. Would be great if there was a service, where you can hire a BOLD expert to help companies increase their subscription numbers.

Very useful for monthly subscription on books.

I like that I am able to do subscriptions and that my customers are able to manage their subscriptions on their end. I do find the following things frustrating and clunky about Bold at this time: -For some reason, the app suddenly started allow people to subscribe with local pickup as their shipping option. Although a few people have done so (I would not have allowed this if I knew), I am not able to make any changes to their account in Bold without putting a shipping address in. -Why aren't there short term gift subscriptions? I shouldn't have to pay for another app for this.

It has been easy to install and use.

Great product - really helped my business and customers. Lost without it :)

The app has been a great and easy-to-use tool to manage our subscriptions. It has saved us a lot of time and money by automating all the processase related to subscription management.

Bold is the heart of our business. So thankful for a subscription app that works so well with Shopify and our e commerce business

The back-end management for subscriptions is wonderful. Anytime there are issues the BOLD team is quick to respond and resolve.

It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.

Super customer support, really enjoy the app for our subscribers. Still in the process of migrating legacy subscribers from our old platform, but so far the Bold app and the support we've experienced has been great. Shout out to Krupa!

We hate the new Bold app - we signed up originally with the old one. The new Bold has less flexibility to update our customers information and is more difficult to generate reports. The customer service is inconsistent and emails appear to be answered by bots rather than humans. Overall - if I had the time to find a different app for renewing subscriptions, I would use it. I just don't have time right now.

GumiPoni

2024-01-12

United States

Wonderful and helpful customer service!!! Love this app and recommend it to other small businesses constantly!

This is a great subscription manager! I've found it to be very useful, reliable, and the help section is user friendly and I'm really happy I made this choice. I wish other platforms were as easy to use as BOLD!

We love this app. It's been easy to use and drives repeat business.

Everything works like clockwork, and the UI is easy to use.

Daniel was an excellent representative for your compay. He was extremely knowledgeable, patient and personable

Bold has been amazing in us being able to set up subscriptions, the integration into shopify has really helped us to expand our services of products! Great app, customer service has been awesome, would recommend to anyone who is looking to add recurring payments and subscriptions!

The Bold app is sensational. I worked with Krupa at Bold to make sure that my motion theme upgrade on Shopify was in sync with the Bold app. Krupa was professional, courteous and a knowledgeable problem solver. He took the extra step of checking everything from the customer perspective and resolved all outstanding issues immediately. I truly appreciated his technical expertise. There was no runaround, no deflection - just a resolution of the issue. Finally, the Bold subscription is critical to our sales. 5 Stars +