Reviews for SC Store Locator Map

First poor experience with a Bold app, but unfortunately their Store Locator is barely usable at the moment until their engineers fix an issue with the newly updated stores showing up as a Non-geolocating store instead of showing the location. So Merchant (you and I) has to manually go in and set each location (their support team's own words). Which I can't realistically do for over 500 stores. According to them, they are working on this bug and will update as soon as they can. For the time being I uninstalled and went with another app.

Not happy with the app. The first time we tried to update our Dealer list, I re-imported our list of dealers and they didn't sync up with their geo-locator which caused them all to not display on the map when an address was searched. I had to manually enter in over 100 addresses to get it working again. About a month later I tried doing another update and the same thing happened. I was told their developers were working on the issue and waited over a week for our addresses to show-up on our dealer locator again . After a week and still no results we decided to switch apps. We couldn't wait any longer and it almost caused us to lose multiple dealers.

It's a nice app - doing a great job. Very easy to implement and makes a clean proffesional impression on the customer.

Love the app! Jonnathan in support was very helpful in making it work seamlessly! Now our customers can find all our locations very easily.

Very happy with the app. Works perfectly with all the functions I need, and no glitches at all. Shoutout to the wonderful customer service too - especially MC, who helped tweak the app to match it with the rest of the website very quickly.

This app works perfectly with our website. We tried out several store locator apps before settling on this one because of the easy set-up and smooth functionality. We're using the premium version for 3 stores, and have no problems with it at all. We really appreciate the fast customer service too. Many thanks to MC for matching the app to our theme.

We just added the app last week. The set up process was straight forward and took only around 15 minutes. One highlight to mention is the amazing customer service. Bold Commerce made the app to exactly fit the theme of our store. My special thanks to Rick for all the fine-tuning! In case you want to see the app on our store, check out this link - https://campfiretreats.com/apps/store-locator/

Ohio Mulch

2019-03-12

United States

We use this very successfully for 20+ stores. Response to questions have been same day. I would choose it again.

App has been great for our site. Had one slight hiccup with the way it displayed when we switched themes, but Ankur was able to fix the problem over chat in less than 5 minutes.

Love this store locator, easy to load bulk locations, presentation and customisation is really cool.

The app constantly fails to work via my store. I cannot update it as it continuously has issues. The support is good but at the end of the day, the app appears to have some issues. Very unhappy with it

I installed this app one week ago. After installation I wanted to trial the app so I didn't make it live yet. However, my customers could not complete any purchases after I installed this app. Every time a customer went to click "checkout" it would go to a blank page that said "Bad request". So I uninstalled the application, which caused even more issues. Bold has embedded their code everywhere in the back end of my shopify theme code, which has caused my site to malfunction and caused my business a large amount of loss of sales. I immediately contacted Shopify, my theme code developer and Bold to assist. Bold did not assist to fix the code problem, I have not received a single call back from Bold, I have not received any updates from Bold. I have tried to email them to get an update and ask them to fix it but I'm stuck with a website that has their code written on the front end of the customer view site. I am not a coder, I have no coding experience which is why I pay for shopify, pay for the theme and pay for a Bold subscription to use their support and I'm currently feeling pretty helpless as Bold is not fixing the problem. I installed Bold because of the reviews it has. However, my theme developer has told me Bold is notorious for doing this, I wish I had never installed Bold. It disturbs me that I only installed Bold for a trial and it has caused me and is still currently causing me loss of sales due to customers not being able to complete their purchases and due to Bold's code appearing on my websites shop front causing customers to click away as the site looks terrible as things are not running as they are meant. I am really disappointed and frustrated. I don't know what more to do. This is my livelihood and for an application that I haven't even made live to have that ability over my site is disturbing, especially that Bold has not taken the right measures in a timely manner to even fix their mistakes on my site. Shopify and my theme code developer have been responsive and helpful, but Bold have not at all looked at this as priority to help me fix. I'm really not happy with Bold's products and I do not recommend them. I have requested compensation from Bold for my loss of sales which I have not received any response to.

Stoked with the Bold Store Locator App. When setting the default locations Brendan was a great help. Thanks

I'm really stoked to have this application on my Shopify page. It was simple to install for someone not super technical, instructions were easy to follow, and the response time of the team when I had questions was great. When I first installed the application, there were mis-alignments due to issues with the theme. I reached out to Julian, and he was fantastic. Julian, MC, and Rick were able to fix the visual design and have it look better within the theme we are using, and now it's perfect. Big props to the Bold team. Thanks for being there!

So far the app does everything that I need it to do for my Shopify website and the customer service is helpful. I was having issues and the team helped me figure out what was wrong with instructions and pictures.

Main and Local

2018-11-23

Canada

Ron was great at helping me solve my issues with initial installation and helped make the store locator app page match my site even better! Their customer service response was super quick and very effective!

Th eStore Locator app is exactly what our customers need to find local stores that carry our products. Support is excellent. Thank you, Alexa!

I was having issues with my store locator app and I called customer service in which Scott Saedal assisted me. I hope I spelled that right. He was very customer service friendly and helped me through the process to get everything straightened out. Thanks to our neighbors in Canada we really appreciate you guys.

This app is amazing and is so worth it and their customer service is beyond exceptional... Thank You sooooo much Nir for the help you are the best !!! xoxo

We really like this app, it's a great add-on to our site. Our customers can now find the stores that carry our products more easily!

This app helps my company show where stores that sell our products are located all over the world! Also got superb help from Rose when I was experiencing problems - thanks!

When I say that this is the BEST customer support EVER, I mean it! They were SOOOOO helpful and very knowledgeable. I had a million questions but they answered each one in a timely fashion. I definitely recommend their products 1000%!

The app just did not work. It was pretty. But didn't work. When a customer would visit the page, the map wouldn't load. If they hit refresh it was fine, but none of our customers knew to do that. I tried getting support from Bold, but it was quite possibly the worst experience I've had with a support team. Every day I'd get one email from them, asking to clarify what browser I was using when encountering the error. So I'd answer that the error was on all browsers. The next day Alexa would write back and ask me which version of the browser. So I told her it was every browser we could find, and the newest versions of each. The next day it was another email from her asking what operating system I was using. It was terrible, almost as if she was dragging it out so that we'd use the entirety of the trial period and we'd be charged. I've since found a free store locator app that, although it doesn't look quite as pretty, actually works. Did I mention it was free???

Bold's Store Locator works great for us! We had a couple of questions and Alexa was able to help us out immediately. A great experience, thank you!

Primal Hair

2018-07-11

United States

Great app for store locator. Chat with Guri from the support team and he helped me solve some customization issues for the header display. Thanks.