Reviews for SC Store Locator Map

Just added this app to our store and it works great and had some minor formatting issues on the page, which the customer support person, Jeff from Shop Circle, helped with. He was patient and very helpful!

Fort Scott Munitions

2023-04-06

United States

Great functionality and customer service is prompt and extremely helpful. I recommend giving this app a try.

Support was a little slow after reaching out a few times but when they did reply their support was very helpful. App works great but just takes a bit to get it going.

App is extremely complicated and difficult to use. We just wanted something to display a map on our homepage so people could see our location. This app makes a whole new page on your website and really does not make sense for single location retail stores. But If you have 20+ stores maybe this is something that could work for you

A++ Great app and exceptional customer support. solved our needs perfectly! Definitely give it a try if you need a solid store locator map!

Works well. We were able to provide our website shoppers with a list of all available global resellers and distributors of our product, as an alternative to using the store checkout.

It's a great app, fairly easy to use and reliable. We use in multiple stores, and when installing on our most recent store we actually had a glitch that was preventing the app to be installed. The support team, Deelen in particular, was extremely helpful, patience, provided regular updates and in the end was able to find out what was causing the issue and resolve it with the developer team. I really appreciate the level of support, and I'm glad we have the app running consistently in all of our stores now.

Superior customer service!!! I was having trouble with my API key, and Deelen from their customer service team quickly and respectfully helped me out. If there was a 10 star rating I would have given him that.

Within minutes i received an answer on my ticket. They gave me all the support i needed to help me setup my Store Locator!

The app works great and great customer service from Deelen! The google API is explained great and easy to install. Thank you!

I was worried that this app would not have good customer service after being purchased by Shop Circle, but I was very impressed with their prompt response and dedication to finding a comprehensive solution for my problem. When we switched to the new Shopify Dawn theme some of our CSS needed to be rewritten so the locator app would look nice; rather than just send me code to fix it myself, which is what Bold used to do, Deelen implemented the fixes directly in my store! That was very nice - I really didn't have to do anything they just took care of it for me. Stellar customer service, and the app just works great, really flawless, we've been using it for a couple years now and we'll likely never use anything else.

It does not work. We have tried reaching out to support, but no help from there side as well. Whenever you try to save the API key, it refreshes as soon as the page refreshes.

This app is easy to use and set up, however, I was having some issue with the Display Setting and contacted customer service using the help widget. Deleen was very helpful and helped to fix the issue. However, there was a section that wasn't still working she followed up with the devs on team and got it fixed. Great job Deleen!

Jeff was amazing and worked with me to update my store locator and restored it to whole. He was great. Thank you so much.

So easy to use. The setup is complex but Bold have really great guidelines that got me through it all. This is worth the money for customers to look up stockist locations easily and we love the heat map feature to see where our customers are searching from. Also amazing cusotmer service.

THE PATENT LAWSUIT TROLLS ARE SCAMMERS You may have seen reviews mentioning that installing this app led threat of a lawsuit. Be aware, it's a scam. In 2011 there was a patent granting GEOTAG the protect the marking of physical locations on a map for goods and services (474 Patent). This patent was overturned in 2016 in Microsoft/Google vs GEOTAG (look it up). Here is a copy-paste from the Federal Court of Appeals - "We have considered GeoTag’s remaining arguments and find them unpersuasive." If you ever get a solicitation regarding a patent infringement regarding the mapping of physical locations on a map, it's likely a scam. We can thank Google and Microsoft's legal teams for doing the groundwork on this.

BKIND

2021-09-22

Canada

Nikhil was very quick and useful :) I have been using the app for years and never had any issue with it!

Their support is fantastic. Thanks to Nikhil for all the help provided on getting the geocoding in. I just wish it was easier to bulk edit a chain of stores or to completely delete a chain of stores without support help. And the geocoding does not always work, but not sure if that is google map's fault or the app.

The app works great with the exception that it is impossible to delete stores or tags without the help of a support agent. However, Hamza was super helpful in helping me out with this. I just wish the buttons worked properly on the app so that I could do this myself.

Super prompt and helpful customer service when we had questions about how to navigate bulk uploads to our store locator.

I generally trust all Bold products as they are user friendly and really well thought through. The Store locator is brilliant - I switched over after a different app wasn't able to load properly on my site. Bold's app works really well and is appropriately priced in my opinion. I had an issue while setting up and I got an email from Nikhil within a few minutes and I was able to sort everything out straight away. Great customer service and exactly what I had hoped for from the product. The free single store feature is actually quite helpful because you can run it as a fully live feature to make sure you are happy before needing to commit to the payment plans.

Overall the APP is good. I do feel the ability to customize the CSS is a bit lacking, and not intuitive. The APP page is outside the Theme, the URL is anyway. So none of the Theme's controls will work on it. We do not have "locations" but we use this APP as a tool for our customers to locate other businesses that DO have a physical location and that are relevant to our products.

A little complicate to set the api up, but the app is very easy to use and the team, very helpful !

Not only did I all of my locations disappear using this app, I had to prove I was being charged for the "PRO PLAN" service that was not working! Still waiting for locations to be restored and my refund. Week later: Just tried calling the support line and there are no humans to speak with. Still waiting for a reply.

I had a very positive experience. Nikhil was super helpful and very efficient! I would definitely recommend using this app.