Reviews for BOLD Memberships

So Far this app is working perfectly for me. I did need some assistance initially setting things up the way I wanted but I got some AMAZING help from Chris! He really put a lot of time and effort into things that I wanted that I wasn't even sure was possible. Definitely try out this app because even if your not sure what to do, Chris or the other Support members are very accessible and amazingly Helpful!! Overall I recommend Bold apps due to their functionality and probably the most important thing The Support Team! Feel free to check out the flow of things on my site www.BoxTheLook.com ;-)

If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, other formatting issues occurred. As far as support goes, expect anywhere from 24-48hrs for email response time. Every time I replied to an email a different staff person from the Bold team would respond so I'd end up having to explain again. Needless to say I worked with four people from the Bold Membership team and got nowhere. I worked with Pixel Union to help sort out the pricing issue and they responded and said Bold was overriding the pricing display and could not help. My store had to be closed for over a week to try and hunt down the errors that the Bold Membership had caused.

It just doesn't work. It never creates subscription box order and I can't manually see shipping address that used entered to manually ship the order! The experience is not the smoothest (1), it's still limited functionality: It's possible to only have text field and text area as additional info fields. It shouldn't be that hard to make all the other input fields types available, too. Some email templates are not possible to save templates for (member invite template). I ended up doing a lot of extra work that I think the app itself should offer, not that a developer should develop to enhance the app functionality. The documentation is confusing and limited. (1) - The widget/form is loaded via AJAX; First some basic form is visible and then the translation and everything else happens in an AJAX callback

Chris did an excellent job doing the install. I had further questions and the team responded quickly and helpfully to the ticket I put in. Thumbs up. Donald

Thank you for helping with installation! This is my 1st store so I have a lot to learn but your responses are so fast and helpful that I have no doubt it will be a great success. Love the app too! So far it has everything I need at the moment.

Brendin was a huge help for us in a last minute pinch! It took a few phone calls and emails but once Brendin came into the loop it was resolved easily and quickly. He also gave us suggestions that we are excited to follow up on. Overall .. great experience!

Overall good, I just wish you had the option to charge a one registration fee for memberships. Seems like a given but I was told I would have to pay the custom developer for such a thing.

It does not work! Completely nonsense! Definitely a crap! It's just ridiculous ...

Bold has done a great job in assisting me in technical issues. They're very quick to respond (usually within in a couple of hours during their business hours) and quick to resolve an issue. I've reached out multiple times on different issues and they've always quickly responded. It took a bit longer than I would of hoped for on one technical issue, but the issue seemed to be pretty involved on their end, they ensured my store was still functional during that time, and ultimately the issue was completely resolved. Corey has been my main contact within Bold and he has done a wonderful job addressing my issues and concerns.

this is exactly what we needed to manage our VIP service clientele. This has been very easy to set up and the Bold team has been very helpful.

Amazing app and top notch support! Very professional! Once again they helped me very fast and effective. This app rocks!!!!

Thanks to Corey I got my membership app to do what I needed it to do! Thanks again :)

Was having a lot of trouble with the html coding and getting things done. When you own several companies, you have a ton of projects so it's extremely beneficial if I can knock things out on the spot rather than waiting a week for support tickets. I hopped on chat and Corey went the extra mile and really saved the day for me. Now I can continue with my projects and get everything done so I can serve my own customers more efficiently! The problem for him is that now when I need help, I'm bothering him!

Intrigueteaches

2016-11-17

United States

There aren't enough words to describe how thankful I am for this app and for Corey in customer support. He answered all my questions and made the learning process so easy! Great app! Great service!

App does what we want it to do.

The interface is very easy to use and they have great customer service.

I booked a section for phone help. It past 30 minutes, and no one called and no update either. After several phone and email attemp to them, another agent called in about 1 hr later. It turns out the original agent had an urgent and left the office early. I am happy with the fix but still think a good support team should do better. As matter of fact, Shopify's support is alway great. The app looks good though.

So far, I am loving this app! I am using it for collecting donations actually. I feel this app fits my needs better than any other donation app. It has a very professional look and feel and the support team at Bold has been there every step of the way. Thanks for such a great app!

Great customer service from Corey - very fast responses. This app would be great for the basic membership type service, however we needed something more robust and customizable. It was lacking key features that we needed like the ability to customize the membership start and end dates, customize on an individual member level what they can see or can't see, no way to delay the capture of payment, and not enough design control. After some quick research I found that Stripe and Paypal do support "authorization & capture" so it might be possible to do at a gateway level, but not at the app level.

Fast and Precise Service. I am extremely excited!!! This is my 2nd app from Bold!!! Bold Apps is the best!!! Thank you, Cool Approved Store coolapproved.store

Amazing app! Just what I needed and Marty was great, he did the installation was much quicker than expected and we already have subscribers in the first week! Thanks so much!

Exactly what I needed to take my store to the next level.

Exactly the app I needed to make my business class concept work. Marty got the app installed right away and Corey was quick to give me answers. Thanks guys. Great product!

Icenfire

2016-08-21

Canada

Usually I love all of your app's but this one I keep getting customers telling me that it locks up after hitting pay when using there mobile phone or tablet to signup. When I sent you email I was told this is a known problem. If this is the case why does it not get fixed. Most people use mobile products for there web access now. I am finding this very limiting and will have to look for alternatives if it does not get fixed

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