Reviews for BOGOS.io Free Gift Buy X Get Y

Nzo Active

2021-11-02

New Zealand

I used this app to create a spend XX$ > get a free product promo. It was simple and worked well, but my site is connected to an instore POS that provides inventory data and that created a conflict with the app, telling customers we were out of stock of the free gift. Anne helped me sort it out very quickly, and reset the app so it won't happen in future promotions. Really impressed with service.

I like the app and the flexibility it provides with regards of gift combinations and presentations in the product and cart pages. The support team is outstanding and always there if you need them.

App is good but the support team is outstanding! They helped me set up the campaign, debug it and even implement the code on two of my themes. Amazing!

This APP has many useful functions, Their staff, Anne, patiently helped me with the installation and use.

HOW TO CAKE IT

2021-10-22

Canada

Great customer service that responds quickly and is always ready to help. This app also has great customization features.

The support is super fast and super-efficient. This is my 2nd time installing this app. I couldn't find any other free gift app that can match this app's features.

Fantastic app, did everything I needed it to and the support I received from Robert was outstanding, answered all my questions - explained brilliantly. Helped me fix and issues or questions I had quickly. Then followed up afterwards which I really appreciated. He is a fantastic member of the team!

Update October 2021: I have been using this app for 6months for specific promotions that we have ran and it always does the job. Very easy to set up yourself and if there's ever anything a bit more complex the team are more than happy to help with the set up. Couldn't be happier with the service, the team are deadset superstars! App seems to be working fine so far, I need to play around with it more to but it's easy to use absolutely no issues so far. Very impressed with the teams customer service and responsiveness throughout all the initial onboarding and with any questions we've had.

I used this app for Buy 1 Get 1 offer. This app supports every mechanism that we need for offers. The support team is great and assisted me throughout the setup. I highly recommend this app for its advanced features and support team.

App is working well and doing what's promised. Exceptional customer service if you should experience a problem or just have a question. Thanks a lot!

The customer service behind this app is phenomenal! They helped me achieve the exact offer I was after which included editing code on my site. The best part, it was a super quick process and the service team understood exactly what I wanted. Would definitely recommend!

We like the appand recomended it. After long research we finaly find an easy and well working one for free gift. And Robert is great as support. He helps me to solve one strange crisis that we have with our products page even it was late at night. Thank you!

Fantastic app! Makes it quick and easy to offer special deals to our customer that would be impossible without it. We've been using this for over a year now and it is our go to for customer deals, gifts, and special offers. Their support is top notch! They are always very quick to respond and ALWAYS resolve any issues I have quickly, and if necessary, taking the reins and doing it for me to ensure everything is set up and working properly. GREAT SUPPORT! Highly, highly recommend these guys if you're needing more custom deals/offer options!

great customer service thank you for the app which is really useful and friendly user support is really reactive and helpful

very sad app, and worse service. applying their code impacts website functionality and they are least interested in helping out.

This app is quite handy. Robert and his team is very helpful and supportive. Have our issue solved quickly. Definitely recommend app.

The support team are really helpful (Robert, Trixie and Brian) and do go above and beyond to resolve any problems. They work quickly and have ensured we are able to use their app despite having a custom pricing app also on our site.

I love how easy-to-use and reliable this app is. The support team are great and very responsive. The app provides a neat solution to quite complex problems that are notoriously hard to solve natively in Shopify

Very useful app and helpful support team. Very quick response time. The app was installed quickly for me the team

The best free gifts app from Shopify. Excellent support, easy to use and it doesn't use coupons to make the gifts, so customers can apply the discount of their affiliate.

Trix and Louis are extremely helpful. Top-notch customer service!! The app does what it says, finally a quick and reliable app with prompt service!

Needed some quick help to resolve an on-the-spot customer issue and Trix was super quick on the live chat and helped me get the issue sorted out! Excellent customer service when I needed it. As a platform it would be much easier if there was an option to tick a collection that is specifically excluded from an offer, rather than having to tick all the collections that you want included, as it is much easier to exclude a handful than include over 150 in our case! Edited to add: my above feedback was taken onboard super quickly and actioned less than 24 hours later! Very impressive service.

I had some issues on this app, but I got help from Daniel and he fixed everything right away. Thank you !

The customer service was amazing, and quick with their online chat. I quickly received screenshots and personalized help getting what I needed. They had all of the answers quickly! The tool looks powerful. It's just new, so I can't comment on the tool yet. The service is excellent!

First of all, the feature offered, to have free gifts popping up when customers put select merchandise in cart, is a feature that I had tried to find an app for, for a long time...really happy to have found that Secomap offers this. That said I am also thankful for the customer support. Support has been available around the clock. I also appreciate that the app team is volunteering to fix any arising issue for us, instead of sharing instructions only. This is has been very helpful to me since sometimes I simply do not have time to be sidetracked and try to learn how to troubleshoot various apps. So, Thank you again, Trish and the team!