Reviews for Appikon ‑ Back In Stock

So, I'm on day 1 of integration. The support is flawless. The team were able to make some small custom adjustments to make the app perfectly fit my store. I'm confident in the app's ability to drive engagement and retention. Looking forward to seeing the results!

I recommend this over other notify apps I have tried in the past. I have a very old theme with tons of customizations so this app needed help from their support team. They got back to me very fast and fixed the issue. Using the chat feature to resolve and test the app was great. Thank you.

Excellent app and great customer service!! My customers love it! I needed some help and the developer helped me within minutes

THIS APP WORKS GREAT AND IS EXACTLY WHAT YOU ARE LOOKING FOR AND MORE....AFTER TRYING MANY SIMILAR APPS, NOTHING COMES CLOSE TO THIS ONE...VERY EASY TO INTEGRATE AND CUSTOMER SERVICE TEAM ARE ALWAYS THERE AND HAPPY TO HELP IMMEDIATELY.

I am adding more stars as after inital review I was contacted immediately and issue was solved in most professional matter by Rishabh. Now just waiting for the feature of removing the button after successfully sending email and I can put 5 stars. I actually like the app, but I am having a problem with pop up not fitting to my screen and therefore cannot see the link to close the popup link under the button. I have contacted the support via chat but reply has been "works for us with same resolution and browser". That is awesome news for you, but what if one of my clients sees it the way I do. They will get VERY frustrated as they cannot close the pop up and see if their email was successfully sent. So 2 stars for support!

I am so disappointed. I never write reviews, however this is necessary. We have ran out of stock on several different items and prior to us restocking them, myself and my team signed up from our website to be notified via email and text. We then uploaded over TEN restocks. NOT ONE OF US WERE NOTIFIED. NOT ONE. I reached out to support which was a JOKE. Three days later I am sitting here and it is still not fixed. I tested it again yesterday morning prior to uploading another restock and I literally just got a text message (still no email) almost 24 hours later. DO NOT waste your time or money on this service. You will lose a lot more then you will gain.

We added Back-in-stock to our store a couple of months ago and it was working really well until a bug appeared which affected the activation of the 'notify me' button which appears on top of the 'buy now' button when an item is out of stock. Luckily when this started to happen we had a fresh restock of inventory so we could live without it for a period of time, but just in the last couple of days 09/04/2020, our stock levels have started to get low and we needed it back asap. Getting in touch with the customer service was really easy and they responded to my messages very quickly. The only criticism I would make of the experience was the turnaround time for the bug fix. I am not sure of the complexity of the work but it took the guts of 2 weeks to sort, which would have been a disaster if our best sellers ran out of stock during that period. Good news is the problem has been solved just in time. Kruttika, in particular, was great and persisted with the investigation and eventually got things working as normal. One thing I really like about the app is how it mimics the appearance of your theme and matches, font size, colour, button shape etc. A lot of apps don't and look like a wart on the theme. We have a modern Shopify theme called Streamline and it looks like its part of the original design. Finally, I wish that some of the features from the premium were accessible in the cheaper packages because we can't justify $50 dollars a month to edit the email template or for the FB pixel. Overall, really happy the app and I would recommend if you're looking for back-in-stock customer notification app and worth the $14.99 a month.

Absolutely essential app for shopify stores if you don't want to lose sales because of temporary out of stock of certain products. Very responsive support and documentation.

I had previously used a different version of the back in stock app, which was more expensive and had less features. I installed this application and it allowed me to notify more customers in many more ways than the previous alternative. I would definitely recommend. Simple to setup and good support team too. Many thanks.

joke of an app didnt give us a free trial! support was awful! and refused to give us a free trial! dont download

This app has really helped us boost sales and eliminate hours of manual restock emails that we had previously been doing. Excellent support too!

I've tried so many apps that almost give up trying until I installed Back In Stock ‑ Restock Alerts and chatted with support to help me out. It was faster than I expected. I highly recommend it. Install it and chat with them, they will 100% help you

Great app, very easy to use and customise. Great customer service with quick response and helpful tips.

Fast customer service and great addition for my online store! We just started using the app and are excited to put it into action!

great support. works with klaviyo. so far so good. was able to capture and send from klaviyo. quick

Jibs

2020-03-06

United States

Wow. Incredible service, waited a couple minutes for agent to come online and then he helped with EVERYTHING. Thank you, highly recommend.

Very useful app and the customer service is very helpful and instant! Definitely recommend to any beginners interested in Shopify

The Wee Bean

2020-02-15

Hong Kong SAR

so far so good and customer service has been really helpful. will continue using and see how it goes but still on the free plan

Avoid this app if you are running a serious business! Their service completely disappeared from our app dashboard before our major product launch, since we were relying on this service- we had to delay product launch until they fixed it. Reluctantly, we gave this service another chance after they offered us a discounted price. Today, their system sent out false notifications to our customers because the inventory count on some of our items went from 0 to -1 (NEGATIVE ONE) We now have to spend HOURS telling our customers that the notification they just received was a false alarm. No way to put those customers back on a notify list, to make things worse, we are sure our customers lost faith in the notify feature all together at this point! Using this app was a devastating hit to our new business.

Really good app. Very useful. I am able to see an uptick in customers and revenue within a few days.

It's a most feature-rich back in stock app out there. They have features which are not available on any other apps and their pricing is very competitive.

Loved the fact that they have options, including Facebook messenger, on how we notify our shoppers. I dont think other apps provide so many notification options

So far this app looks like one of the good ones. Install was easy, Dev was responsive as my theme was newer and support hadn't been built yet, it is now! Looking forward to our customers using this and seeing the response we get! Will update the review with more info as we experiecne it but so far I'm liking this experience.

I needed back in stock notifications for my customers. I am using a custom theme from Arenathemes. The first APP I tried did not work and their support was not willing to install it on my custom theme. In Stock Alert was the second app I tried. It too did not work initially but hey were more than willing to set this up for me. Did not take any time at all. Working well and definitely is worth the money. Great support from these folks!

This is a very user friendly app. Exactly what I was looking for. Although at the beginning, there was a glitch so the button didn’t appear on my product page, after contacting support desk, they really responded lightening fast! I will strongly recommend this app.