Reviews for Appstle℠ Loyalty & Rewards

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

It's a great app, and the support is really amazing!

I really appreciate how much this loyalty app has to offer. Plus the responsive help from their support! Jackson was fantastic helping me get the colors and customizations set just how I hoped. Very excited for my customers to begin enjoying their rewards.

VAGAVE

2024-06-26

United Kingdom

One of the most successful app for loalty. Additionally, the technical support team is very approachable and extremely attentive

Excellent app and excellent customer service. App does everything you expect.

Only been using a day or 2, looked daunting at first, but fully set up in a couple of hours. I had a couple of queries, reached Nancy on the live chat in a couple of minutes, and she answered my questions and provided customisations to the widget for me in less that 30 minutes. Great app, even better support! Thanks

So far so good! I had a lot of help setting it up with the team and they are very responsive. I haven't used it yet, but I am switching over from Smile.io, because it is a lot more affordable and it integrates with Judge.me.

Super pour la fidélisation des clients. Interface personnalisable. Support client réactif.

Very helpful with the migration process and even did the work for us. Great service.

I needed assistance migrating from my old system to Appstle Loyalty and was greeted with very friendly and efficient customer service who updated me with every step and let me know when it was complete. This was super helpful and easy. The efficiency made the transition so easy and I would do it again in a heartbeat if I had to

Great app, and the best customer service I've experienced in a long time. I'm always surprised how fast they respond and how willing they are to help us with our requests. 10/10.

Great customer support and great app fucntionality to increase customer loyalty.

Peter has been so awesome to work with! He understands exactly what we need and how we want our rewards to look for our customers! So wonderful to work with. Thank you for hiring and keeping such great associates! We appreciate you!

I used Appstle for six months. Customer service was responsive and helpful. The app wasn't too crippled in its price tiers. Uptime was 100% as far as I could tell. I was pretty happy. But adding 800 lines of code to every page on my website did not make me happy. This was without even running the widget. This little app made up 30% of the code on every page. That's not great for seo. It is excessive and clumsy. It also added a backlink on pages without my permission. I asked if I could remove any code and was told that it was 'essential'. What are 800 lines of code essential for if I'm not running the widget? All the loyalty calculation happens at checkout. It's a cautionary tale and I should have checked this at installing. Still, Appstle has a responsibility to be lightweight and to not take advantage of the domain authority of their hosts. Now that Flow can use javascript to make graphql call I can build my own internal points system.

Nous venons de commencer avec cette application, nous utilisons appstle subscription depuis plusieurs mois avec succès. Les premiers pas avec Loyalty sont simples, nous espérons que cela aidera grandement à la croissance. Comme d'habitude avec Appstle, le support est au top avec une réactivité excellente et des réponses qui résolvent tous les problèmes que nous pouvons rencontrer. Merci !

I cannot rate the app fully as it’s not live yet, but I can say that the Appstle team has been very helpful with answering questions and assisting in set-up.

Honestly I can't recommend this app as it stands, not if you have other options. I am using appstle subscriptions app (would recommend, very good) and this is the only loyalty app that applies points for subscription orders (we don't want to use Recharge anymore). I believe it will meet our needs in the end, but the setup is such a hassle; everything has to be done individually, you can't apply universal branding/logo/images across all the different customer email templates, widgets, etc. And the wording on the template content is often strange or incorrect - so again you have to update everything individually (you'd probably want to update to brand style anyway, but if you wanted to get up and running quickly you can't rely on the original template content as a starting point). I did a trial with Smile before realising the subscription orders couldn't be awarded points and the setup is 100 times easier. You get a quick reply from the help desk so that helps. Overall I think it's a new app and they haven't really set it all up well enough yet. Hopefully anyone choosing it in future will have an easier run!

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

Barberry Coast®

2024-05-28

United States

Switched from another app because of additional features and more reasonable pricing. I did have to call upon support to help me set it up correctly and make some branding improvements using custom CSS. Support has been amazing, understanding and extremely professional. I do recommend this app. I would suggest making changes to the app to make it more user-friendly.

We have been reaching out to their support throughout the entire integration process and they have been great! Their devs even got a few product enhancements live during this time. They have been able to solve every one of our requests!

Quite simply the best and most versatile app there is out there in this category. We use this for our customers to gain points toward free shipping and discounts on products and it has been very successful. The VIP system is great as well, allowing top tier customers to garner points quicker encourages them to shop more. The widget is very customizable and overall very easy to use. Any issues I have had the team is very quick to respond and always very helpful. Couldn't say enough great things about this app!

Excellent service!

Incredible improvement to customer satisfaction in my company. The support team is also incredibly helpful and willing to help you do whatever needed to maximize your success with their apps! I would recommend them to anyone! You won't regret it!

Excellent service and support. I have yet to find a more capable and response Support team. I love the product. It's easy to use and a great price point. By far, the best loyalty product available.

Great experience, customer service response speed and technical support are excellent.