Reviews for Amai ProMap ‑ Store Locator

Easy to use. Support is very efficient, I had an answer in the very same day I ask. App recommanded

Annieglass

2022-09-30

United States

We have been using this app for 6 years and it has been doing what it is supposed to do. However, on 9/28 around 2:30ish PST, our site became unusable, it was taking 2 minutes for the site to load. I spent an hour debugging before contacting Shopify support. Here is the salient portion of Shopify support conversation : "The store loading time has slowed down very significantly in the last 24 hours and checking through the events on this store, the only changes I could locate were 5 different changes from the Pro map store locator app to the theme. " I called Shopify again 9/29, they confirmed that it was a script in this app that caused the problem and that the offending code was removed. Support from Amai (owner of the app) denied that anything was wrong and did not come forward with any insight or explanation.

We've been using this app for a while now - no issues. Our first time contacting support was recently and was related to an import of data. Support was great to work with, responsive and solved the issue. Thank you.

This app is easy to work with at the admin level and the customer support is excellent. Would happily recommend this to anyone!

simple questions to help support; they took many time as they help other merchants as well on same time so it is not very 'chattable' with direct answers and also the easy questions of import csv file template have send as an attachment; but chat support need a developers to review it. while he can just check if template is ok or not or what to change to the template. took me 45 minutes to still have not any answer in this. Deleted the app

CROSSKIX

2022-09-06

United States

This app was difficult for me to get setup, but the team got access to my store and also my google account and was able to get things setup for me. Thanks!

Very impressed with the responsive customer service offered by this group. Jasper and his co-workers were excellent and did not give up when resolving a technical request. I would recommend this app!

We have installed this app, in its Unlimited version, on our 7 Shopify stores, with 3 000 locations worldwide to be displayed. This app works very effectively for us, both for its configurability and ability to easily import/export locations. Amai's support has been instrumental to address some graphical glitches generated by our theme and to speed up (x2) the locator page. I highly recommend

Rohr Remedy

2022-08-25

Australia

Very pleased so far. Customer service quick and efficient. Needed the map page customising, which was done for us quickly with no fuss.

A great app, thats easy to set up but there is excellent customer support when you need it. Well recommended

Glad I found an app that has an actual support team for my issues. App, and support help work great. Would recommend.

Great customer service! Assisted me with the items I was struggling with quickly and efficiently. Also aesthetics of map look much better than other apps offered in the store.

Usamos esta aplicación para localizar los centros de servicio técnico y nos resultó muy simple de implementar.

With the app cost you have to pay for Google API separately and you can not change the page slug. Does not worth it.

support very helpful - app very clean and easy to set up! I can recommend it. Very cool to see how the company is growing.

I use this for my customers to find where they can purchase our products in their local stores for ease of purchase.

Perfect customer service (3 minutes for response) and professional help in fixing an issue with the app. Thank you very much for your help !

Horrible. Our maps either don't work half the time or load unusually slow. Contacted support multiple times to fix which only results in the same issues continuously. Lots of frustrated customers along with myself. Do yourself a favor and find another store locator app.

Quick, efficient and professional help in fixing an issue with the app as it appears on our website. Thank you!

We had a few glitches to iron out but the app works perfectly and the support has been quick and very helpful.

Great for a store locator. Very simple to use and easy to navigate. You can upload a list, publish to the store front, and works like a charm.

Happy about the service! I wanted to update the fonts to our brand fonts and they solved it for me quick and easy.

Very easy to install and to operate. And if something doesn't seem so easy, the support (Kay) is first class.

Luna and her team are all amazing! They were able to solve the issues we've encountered and are ready to extend the extra miles to ensure we get what we need from the apps. Worth recommending!

I had quite a few problems to start with, but Luna was exceptional in her assistance in fixing our map. Thank you Luna for all of your help. Great App just what we need for our website.