Reviews for Amai Local Pickup & Delivery

I have a gift delivery business and I find this app everything you need in a delivery application for a shopify store. Great support also. Easy to set up and use.

Excelente aplicación, funciona como lo esperaba y el soporte técnico siempre atento a las dudas que me surgieron, no cabe duda que lo recomiendo ampliamente,

After 2 years working with the app, it works fantastic!! Although my 5 stars go to the Support team that answered every single question I have had so far installing the app plus all the support given every time I messed up or did not know how to work around things. All done with precision and promptly.

Amazing Dev and customer service team. We found a bug and they resolved it very quickly. Thank you Amai Team!

The app has worked great for my company's needs. Anytime I have an issue, I can message the team and they get my problem resolved in a timely manner.

Amazing App Amazing team. They help me with all my problem during the setting of my website. And the app Is just wonderful

Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.

Since December 2020, we used this app to help us with managing Store/Porch pickup during the COVID pandemic. Its great because it allows the customer to pick a date/time within a range that we can accommodate - practically eliminates negotiating a date/time that works for us both. Block out dates when we want to have a break from visitors etc. Update: December 2022 - we changed a couple of our products to use custom attributes instead of variants to help us manage our inventory levels (one part is an easy last touch customization, but doesn't affect actual quantity available to our customers) This change of information wasn't initially being brought through to the orders for store-pickup. With a bit of dialogue and requirements sharing between their team and ours, they were able to update the store pickup app to work with the custom attributes (in a short amount of time too)! Amazing service! We highly recommend them!

Really great service, needed extra help and they went above and beyond to help get it working for us. Really great job and will help us with out Local pickup!

Support hat super geklappt! Ich hatte ein Problem mit der Einrichtung und habe über den Chat schnell Hilfe bekommen.

The app breaks every other month, you will need to reach out to support for them to update which will take time (which affects your business). It is as if they push updates to their app without testing end to end. We always request their customer service to update our calendar so the store is open on certain dates, however they never do (even tho they should be able to do on the backend).

We used this app for more than 3 years without major issues. Now they changed and completely broke the app and we are left with a non functioning order system, loosing money. The assistance gave us just a standard reply and, worst of all, asked for administration access to the app and completely broke things.

Good plugin. Works as it supposed to work. Their technical support is fast and top notch! Really helpful people :)

Useless app. Useless customer service. If you value your sanity stay far away from this app. App never works properly and the customer care is never online. In today's day & age 24/7 support is critical.

The support for Store Pickup is excellent. I recently upgraded my theme and it caused a problem with the app displaying in the shopping cart. The support team was very responsive and had the problem fixed quickly. I'm very pleased with this app functionality and support.

The app is working great for my store. I had some problems with app, but the support fixed all issues

Assistenza rapida e puntuale per risolvere i problemi in fase di integrazione del plugin. Disponibili anche a personalizzazioni!

En plus d'être très utile et peu cher, ils ont un service support très pro et réactif! JE RECOMMANDE FORT

I used this app for awhile and despite many emails with Tommy regarding my store's requirements, users somehow managed to bypass the app altogether. I deleted, uninstalled the app and removed the developer's permissions in April 2022, but voila! I was still charged the recurring charges in May 2022. Unhappy! I want a refund.

I have been using the Store Pickup & Delivery Date app as long as I have had my Shopify store. The app works great and customer service is always responsive and helpful. I recommend it.

La aplicación funciona correctamente. Cambié de Theme en mi tienda y dejó de mostrarse, pero contacté al equipo de soporte y me ayudaron a volver a mostrarla, su equipo de soporte es excelente. La app cumple su función, seguiré probando por un tiempo.

This app is the worst app I have ever used in my life. Fresh out the gate the app didn’t even work. After months of back and fourth craziness I cancelled it, installed a competitor app and that one was installed and working in 1 hour. What took months for this to work, took another app 1 hour. Horrible. This app should be removed from Shopify. It is the most horrendous app I’ve ever used in all the years I’ve used shopify.

There is some misunderstanding because of the email connection issue. The CS is polite and responsible. In terms of usage, there are two problems pending fix: 1. The app can't function when when checkout 2. The discount code function is disabled because of the app We hope to find solutions soon

The App is exactly what we need to create scheduled pickups and delivery orders. And they have great support. They were able to help us customize our order emails to us and the customers so it works seamlessly with our business!

App has helped me in many ways and support is great too. Tommy helped me so much with the set up, not to mention, fast support too!