Reviews for Also Bought • CBB

Super easy to add manual recommendations. Just wish I could add those recommendations in bulk when making them for the same product but in a different print.

Automatic recommendations do not work really well. We have products which are gifts ($0 value) not listed and should be added to the cart only under certain conditions, and the app recommends/lists those products on regular basis. There is no simple automatic way to exclude those products from recommendations ... there are a few manual ways, like tagging or manually adding them one by one etc. There should be a simple way to not recommend products $0 value Hi Hygiene Hero Team, Thank you so much for your honest feedback—we truly appreciate you sharing your experience. While Also Bought uses automated logic to suggest products based on real customer behavior, we understand that certain items, like $0 gift products, shouldn’t appear in recommendations. Yes, these products can be excluded by tagging them (e.g. “hidden recommendations” or “recommendations disabled”) or excluding them either directly through the app or in your Shopify admin. We're more than happy to help set this up if you need any assistance. However, you can also automate the process using Shopify Flow to tag $0 products as soon as they’re created. Our team has shared some steps with you, but we’re always here to walk you through it. Feel free to respond to any of our messages, start a chat, or let us know if you'd like to schedule a call. We're here to support you every step of the way! We're here to help you get the most out of the app and ensure you have a great experience using it. Wishing you all the best and hope to hear from you soon! Warm Regards, Code Black Belts Support Team

Assistenza veloce ed impeccabile

UPDATE: After reading my review the development team went to work in a few days and fixed a major issue we were having with Pre-order products being recommended. They have fixed the issue and it is functioning properly now. The proper labels are being displayed to customers now so there is no way of them missing that the product is a pre-order. Thanks for fixing this.

What is good: - The Also Bought block looks nice in our store (both in web and mobile version). - Relatively easy to install and configure. - Support team is there to respond. What is not so good: - You can configure recommended products manually, but for 1 product at a time. There is no option to do that for a collection. And also you can't duplicate already created manual recommendation and assign it to another product, which would make the process faster. You can either do it for the whole list of your products (including cart) via global recommendations. Or for each product 1 by 1. If you a have lot of SKU in your store, then it's quite a lot of work. - Another thing is that we wanted to configure certain recommendations for the cart page. But it's not possible yet. - As mentioned by others, statistics shows the number of products sold via the app, but doesn't specify which ones. So it's kind of useless to be fare. You can enable tracking, but you will have a note in a packing slip which says "also bought clicked" and you will have to remove that note manually from each order. That's not an option for us. Overall, I would say it depends on your goal: if you fine with relying on automatic recommendations than you can try it. If you wanted more flexibility, I'm afraid it's not going to be very easy. Hi Liberty Orchards Team, Thank you for your valuable feedback; we truly appreciate it. Regarding product recommendations, our system currently operates at the product level, meaning that creating manual bundles needs to be done individually for each product. However, if you’re seeking a more automated approach, our app provides filtering options that can recommend products based on same collection, product type, vendor, or tags that might better suit your needs. As for the app stats, our team has already reached out to explain why the actual products aren’t reflected in the built-in stats. This isn’t due to us withholding the data, but rather due to limitations with Shopify. The data we receive is anonymized, and we gather stats via JavaScript calls to our servers. This is the reason why our stats feature serves as a small component within the app, designed mainly to help monitor trends and track overall performance. We also understand your concern about tracking attributes. Unfortunately, this is Shopify-imposed information, and we have limited control over it. These details are never visible to customers, as they are private and intended solely for merchants. If they’re showing up on your packing slips, we suggest contacting your packing slip software provider to exclude this information from the "additional details" section. Our team has already sent you an email with more information, and we hope you can take a moment to review it. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re always here to help. Thanks again, and we look forward to connecting with you soon! Code Black Belt's Support Team

Rosineer

2025-01-30

Had a minor hiccup when updating our cart page with Judge.me reviews. Contacted the support team, got a quick response and correction of the issue. Great app and customer support! Highly recommend!

Great app. Looks like Amazon. And Carlos was wonderful helping with some prompt custom CSS placement.

works well and quick support.

Easy setup

Love this app and customer support is always so fast to respond! Carlos was extra helpful today. Highly recommend!

App is great and support is superb! Anytime I've needed something tweaked, Ricardo and/or Jennesca have resolved it for me immediately. Highly recommend!

The app is brilliant and the customer service is probably the best I have seen! We've been using this for a few years now. In our most recent request, Luisa was extremely helpful in resolving the issue very quickly. The entire team is always quick to respond and resolve any problems. 5 stars without a doubt!

This app is great the customer support is super fast and effective. Highly recommend!

I am using this app for the first time and Deepika has tested it on the site even without me asking! Thats service. She also went and customoised the app to suit the website. We been using Frequently bought for years. Highly recomended.

Zinnia Cain

2024-09-05

United States

I just added the app and Carlos was super helpful in adjusting the formatting to look correct on my site. Thanks!

Pete & Pedro

2024-08-28

United States

Solid app. Great customer service - helped make a ton of tweaks we wanted fast!

MAGCOMSEN

2024-07-19

China

Jennesca R. is considerate and provides great service. His professionalism and efficiency are the best I have ever seen.

Works as advertised and staff is responsive and helpful

草場一壽工房 Museum Shop

2024-06-01

Japan

They responded kindly and carefully to the trouble.

KITSCHKRIEG

2024-05-30

Germany

super quick help, instant reply and fixing of any requests we had! 5/5

Duel AutoCare

2024-04-24

United Kingdom

Amazing app with equally great support.

Cape Coffee Beans

2024-04-17

South Africa

I've been pretty impressed so far. The app works as it says it should and is quite affordable. The customer service is very responsive and proactive.

I've been using both FBT and Also Bought apps to help with the AOV and boost sales. I've been really happy with the results, it is really easy to set up and manage the apps. And the customer support is always very quick and responsive if you need them.

non riconosce la differenza uomo e donna

Customer service is excellent and fast. This app is definitely worth the price of the subscription and I highly recommend it.