Reviews for Alpaca: Pack, Pickup, Deliver

Seems very buggy and it just stopped working!! On the local delivery page inside the app its just freeze. It didnt work to calculate fees etc. Not worth a penny.

The customer service team is awesome! I would recommend this app because the CS team has your back.

Cannot recommend the alpaca app enough. It allows us to offer a really seamless and sophisticated pickup/local delivery service for our customers and the customer support is above and beyond.

Great app but even better customer support. They were very quick to reply and solve my issues. I highly recommend Alpaca for anyone who wants to offer pickup in their Shopify store.

This app has been a fantastic tool for us, especially during the rolling lockdowns we have faced. The customer support is absolutely fantastic and VERY quick. We truly appreciate all their help and we always recommend this app to others!

We have tested many similar apps, and although Alpaca is a bit more pricey than some of it competitors, we came to the conclusion that it is superior: -Very configurable. -Great admin interface. -Works with multi-language websites (did not work with several other similar apps) -Friendly, efficient and fast support.

Great customer service and easy to use. We use Alpaca to handle our flash sales that require scheduled pick up times.

This app has really helped us with our online orders both pick up and delivery. the format is easy to use and the response to any question is answered promptly. Seems like more and more features and being added and the team on this app are always working to improve the functionality and the overall performance of the app. if you are on the fence just download this app and it will be worth every penny.

the guys at alpca were fantastic in helping set this up to meet our needs. 1 of the only apps that could facilitate pickup on certain item SKUs within our inventory

UPDATE: We've been using Alpaca for a almost 5 months now. The support is 5 stars. Alpaca works brilliantly. Easy to use and always developing new features. If your reading this thinking is this the app for me I urge you to install it and use the free trial. I promise you that you will not look back. We've switched to Alpaca during the Christmas period when there was no orders in the system. Alpaca seams so much reliable. We haven't missed any orders. We did use another delivery app from the shopify store which is over twice as much. It stopped working and causing issues so that's why we swapped. Alpaca have listened to my feature requests and done a lot of work their end to get our printing sheets to print the way we need the to. Ryan have been amazing in supporting us. Answering emails the same day. We can't fault them so far

Good looking app. Learned on implementation, since I have two locations, I was not eligible for the $19/m plan. Needed to upgrade to the $49/m plan. Then I was going to have limited access to the features on my basic Shopify plan because it does not Carrier Service API. (API support is included on Shopify's Annual plans or could be added for an additional $20/m.) In my situation implementation was going to cost an additional $88/m. I was able to find more cost effective options to do the same function.

Awesome features & UI. We're still in the trial phase, but already loving it. Saving us lots of time already, because it has the features we need right out of the box. On top of that, the documentation is quite thorough, and customer service is excellent.

Ryan and the Alpaca team are great. Our business is non traditional for online stores and they have helped us overcome every speed bump along the way. They respond quickly and provide the most effective support of any of the apps we use.

We want to thank Joshua for his kindful and useful help. When we started to try the App, I was a little worried because I thought the all 5 stars reviews were maybe fake, and there is not so many tutorials videos compare to other apps so maybe we could be lost. But now I can confirm that the App works very well and is easy to manage after you configure it properly. And the support was incredibly quick, efficient and very kind. Thank you very much for your good work !

This app is PHENOMENAL, very user friendly and if there’s something you need, the developers are very responsive and make it happen! This was our third pickup/delivery app to try for our website and it is by far the absolute best.

Amazing app! After looking for countless hours for a good app to solve delivery customization and scheduling I stumbled across Alpaca. By far the best available for delivery and booking customization. It is the only app I have seen that actually allows you to customize and schedule delivery options for multiple products at checkout instead of each product individually. If that wasn’t enough the backend order update and route generation systems are amazing! The team at Alpaca provided the best customer support I have seen on any shopify app and were more than willing to call to answer any questions I had and help me setup the app exactly how we needed it!

Great App!! The customer support is very helpful and quick! I wasn't familiar with how to get everything set up, but their support guided me through all the different settings, I would recommend!

I am thrilled with this app! The support team is amazing and always quick to answer my questions and help me figure things out to customize the app to work for our store. I researched so many pick-up and delivery apps but Alpaca was the only one that met all my needs. Worth every penny!

LOVE the app so far. You are a godsend after the all apps I'd been testing. I 100% should have just started with Alpaca. It's MILES better. I would have saved hours and hours of time. I've had a couple of feature requests and their support team (hey, Ryan!) has been super responsive so far.

We've been using the app for a few weeks now and are very happy with it. It works out of the box and the responsiveness of the devs gives us great confidence.

Great experience using the Alpaca app! We had a little bit of a learning curve since we only offer online orders for curbside pickup, but Ryan was able to help us work through any issues and tailor the App to work properly for our store. Highly recommend the App and their customer service has been above and beyond.

The guys at Alpaca have thought through everything for this app - has all the necessary features and more. Ryan has been super responsive to any support requests and was able to roll out some requested features in just a matter of days. Highly recommend this app!

Oh Shiny!

2021-01-23

United States

Support was quick to respond & really helpful. Thank you! We've tried so many apps for pick up and delivery scheduling and we hope this one works out in the long run!

This app was my lifesaver after trying 5+ pick up apps. The support was extremely efficient and so helpful- they went above and beyond. This app provides everything we need and has great customization for non-developers to modify. Would rate this app high above the rest!

Amazing Shopify app, fully optimises local deliveries, pickups, and shipping. Customer service is top notch, so helpful!! Many customisable options for every business, if you haven't got it already, you're missing out.