Reviews for Algolia AI Search & Discovery

We have several stores we manage and were having issues with search and filtering. Algolia has been an amazing tool for our team presenting results quickly, giving us more control over the results that are returned and providing us with great support.

Algolia is a great product and we are very happy with it. This has drastically improved our search and merch experience through AI recommendations and other automations. The platform is always evolving and we can't wait to see the new features. The Algolia app works well with Shopify. It does not provide a frontend framework though so this is something your developer team will need to implement with Algolia. Also their support and CSM are very responsive and we have always been able to find commercial and technical solutions.

I recommend Algolia 100% - When launched our online store we used different apps for product discovery functionalities, it was always complex and the results obtained never made sense. Algolia's app is the best in the market, truly using AI and data smartly and easily, plus continuously evolving and developing new features and always getting excellent support from their team from a technical but also commercial perspective.

Overall a great app integration between Algolia and Shopify, it really is a game changer in terms of speed compared to our previous app, the support team is very helpful in solving our problems also.

Smooth integration and good support from Algolia team for setting up the right indexes that boost response time of search

Would 100% recommend Algolia to other enterprise level users - the tool has everything you need to make a success of your search strategy and a team with the expertise to help too. We've worked with Algolia for 1.5 years now and our search experience is definitely the best it's been, with a marked improvement from our previous partner.

Took the app off our store since we longer use it- it is still embedded in the backend causing search issues for our customers.

I have worked on Algolia implementations for other software stacks, and I can tell that the integration with Shopify facilitates a lot of work that you would need to do if you need to build this integration from scratch. This App doesn't provide out of box functionalities for design, etc. so it might need some adjustment and customisations to fit your needs in terms of design. That said, the most valuable thing this App provides is the access to first in class e-commerce technology for Search & Discovery without doing a lot of work.

Very easy to setup, just a few button clicks. The Search result page was easy to customise and I could easily blend it to look like my website. From no search ability to a great search functionality in matter of minutes - that's what I loved about it. Great search results as expected and I also tried their new NeuralSearch product which enables me to support multi-language semantic search in less than an hour. Very Exciting.

Installed app, authenticated to algolia, it asks me to select application to create credentials and 'get started'. Loading spinner just spins and never completes, so I can't even do the basic configuration. Email Algolia support, get a response 30 minutes later saying because i am on a 'free' plan, I don't get any technical support. So long story short, can't get the basic app configured, 0 support.

Beware - You will need a full stack developer to install this app for you - no plug-and-play setup. Even for minor adjustments , there is no in-app dashboard to customize.

Algolia has been a great investment in helping us aggregate search records across different WordPress and Shopify environments. Their support has been invaluable -- from presales to post-launch questions. The product itself works great and tying into the API to customize our results pages was very straightforward. We highly recommend Algolia.

Incredibly fast, reliable and flexible search

Veynd

2024-02-22

United States

I've used Algolia for a few years now, originally with the full API integration, and now with the Shopify app and I've been really impressed with both. Investment in the set-up and configuration is definitely worth the output - it's such a powerful tool. Algolia's re-ranking in our collection pages and search results improved our click throughs and conversion enough to quickly pay for the license. I know this because of the ability to A/B test in the tool, coupled with visible and detailed analytics. Would definitely recommend.

It is very difficult to set up and use. You need an IT expert to be able to use this application. I've spent days trying to find a way to use it, but it doesn't work. The support team responds very slowly.

We tested almost every search app out there and spent countless hours finding the right search for our shopify store, robotvacuums.com. We also ported it to another site, freedomusasales.com Algolia is not only better than all search engines, it completely blows all other apps out of the game. I cannot understand any of the low reviews except A: Lazy ignorant people who do not understand what they are missing out on or B: Jealous competitors who know their goose is cooked. Other search apps are just modifications of the built in shopify search, which is extremely lacking in features. Some are so backwards that you cannot even type a search term in middle of a sentence, it will not show results. We are still new to algolia and learning how to harness it but seeing the bad reviews is so categorically false and wrong on so many levels that it just gets me angry and we had to write something... Thanks!

Very overpriced for our needs. Post-sales customer support is slow. The tool itself is pretty quick and slick (once setup, however you will need a professional developer to install it, certainly not a plug-and-play setup. Online documentation and knowledgbase is very technical. Support just send you links to the knowledgebase each time). We have been oversold a package for which we didn't come close to using the quota. Would only recommend for enterprise-level websites.

If I could give Algolia 0 stars I would - THE WORST APP, THE WORST ORGANIZATION, DO NOT USE ALGOLIA!!!!! THEY OFFER ZERO SUPPORT - ONCE YOU ARE SIGNED UP YOU ARE ON YOUR OWN. TERRIBLE

Forthglade

2022-05-31

United Kingdom

Unfortunately we were recommended this app by an old supplier and told it was easy to install and outside of the monthly fee it would not cost too much to configure. Upon installation this was in fact not true and we were quoted thousands of pounds to install the app. We then approached the app provider for help and to discuss the issues we were having. The app provider was less than helpful. We were told there was no option to end the contract early even though we have not been able to use the app so effectively we've paid for nothing with no help, support or understanding of the situation. We even suggested a breakout clause paying half of the yearly fee etc. but there was absolutely no flexibility or understanding from the app provider. This has had a huge impact on a growing small business like ours. As a result we would not recommend this app to anyone as ultimately the service for the amount you pay is not there.

We use Algolia to filter and render collections, product recommendations and search. It is really fast and reliable. Highly recommended

Great app, works seamlessly within your site. (Doesn't feel like a bolted on app as many do.) Good support too, they have helped us achieve some quite complex technical solutions on our store.

Search is the most important feature on our online store with 15k+ products. And Algolia is the perfect solution for us. The indexing process works very well, and the Algolia dashboard gives us tons of features. We used InstantSearch.js to implement a custom search user experience.

I have used Algolia for the previous e-commerce sites on the companies that I worked for and it has always been the best option to get results, users can search for any type of product attributes and make it easier to convert. The spelling check and predictive text functionalities are something that no other search app has make work so well. I would recommend using without a doubt

Not a lot of helt getting started. I think it is quite complicated, so you need specialist to set everything up!

No longer supported - plan to replace From github: https://github.com/algolia/instantsearch.js/issues/3309 "Note that InstantSearch v1 is no longer supported. " This is the version shopify uses. In the last week. I have contacted algolia twice for help with things not working as expect. Both times they gave the impression that shopify is not important and would not help. I wanted to add an exclude for some customers, so some product would be excluded from the search, but this feature does not work. When I asked for help they said the shopify version was not supported. While the basic search is impressive, adding options as been a problem, with features not working for me. Update: They plan upgrade shopify to InstantSearch v2 in a few months. This looks to fix my current issues. InstantSearch v2: https://codesandbox.io/s/l598wkxoy7