Reviews for AfterShip Shipping + Labels

Excellent app. Fast and easy with no problems and very responsive customer support when needed. Highly recommend.

MARIEMUR

2022-10-25

United States

We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.

i use this to integrate Canada post with shopify, works great . when i was having a problem (newbie here) I reached out to the online help chat, and I got help right away!!!

Great quick service! Support team member was very knowledgeable. Will be using this app for a long time.

The app developer does not know his/her own app at all. Every time that I had some issues, the customer support did not know the solutions 90% of the time and it took them a week to get back to me with some non sense answer. Be aware! They did not disclose all the information about the app. If you want to cancel the label that you have purchased, it needs to be done within 30 days. Their support did not even know it until looking into it for one and half weeks. If you ever cancel the labels, your will not get refund until you request escalation from Shopify or do a chargeback on the credit card. All they response were we are an free app. You have to contact the shipper/carrier directly when I did not even pay the carrier directly. They do not have any common sense to resolve any issues. The app needs to be removed unless they optimize it to a useable app. It has too much flaws that should not be running!

I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the loop. Uninstalling.

Samad a été d'une très grande aide pour reconfigurer nos étiquettes de retour. Nous utilisons Aftership et Postman depuis 3 ans maintenant et c'est très facile d'utilisation pour nous et nos clients. Je recommende

I use this app to ship all my orders and it is really easy to use thank you guys so much for this app. I will be sharing the information about this app to all my friends and family that currently has their own business

Support team ( Prathik ) was so helpful and resposive . we had an issue with Auto Rutun Label generating , Prathik solved it in a minute .

The app continues to improve, and the customer support team is very helpful and responsive. They also prompt you for app features you might not know about yet and/or for updates that you may have missed.

I am dealing with support on how to print one label for more than 3 hours. Now I am dealing with a guy named Moezzam, it looks like this guy is professional at wasting your time.

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.

Just started using this app, so I don't have a lot of feedback on the app itself. I am not tech savy at all, but the chat support was so patient and helped walk me through the set up to be able to create return labels. SO thankful!

Not suitable if you are not US based, as USPS labels can only be used through this system if you have a credit card linked to a US address.

This is a very good app which provide all of shipment service, and the support is very great respond, even on the email and realtime chat support!!

I haven't been using the app long, but support has always been quick to respond and get me sorted out through the chat. It's generally easy to use (as long as you know your shipping terms) and I love that it's built using the same visual front end as shopify - makes it feel more natural to use. I've connected the app to my UPS account and it's been saving me a ton of time.

Can hardly solve problems, there are many customer service personnel online, however, it was just politely catering around most of time. The whole problem solving process was very time consuming, not substantially move forward. I'll uninstall this app soon. Please be careful to use it.

Samad was very helpful, there can be a lot of changes to make it a little better but I am satisfied thank you.

Support is terrible. They are online all the time (which is nice) but never able to actually help. They just "raise tickets" and no one resolves anything. Wondering if Im just speaking to a bot...

App looks like it has promise but is missing basic features - Can't split orders for example which means if customers buy items that are too large for one box you can't use the app, items that ship from multiple locations are also off the list.

I love this app, easy to use, has very good functionalities, has the best shipping rates, and has great support 24 hours super fast. I been using since a create my shop and never had problem with it

Great solution for making our international labels. Customer service is always available. Just a little request, please solve bugs in a shorter time, our customers can't wait for days for us to make their label and ship their items. Anyways it has been solved in the end, hope it's going to continue working for a long long time now! :))

easy to setting up. and It really nice support team. They response very first. I really appreciate it.

Automizely and Shopify are the perfect combination. They make running an ecommerce business totally stress free

I wasn't ready to purchase anything but got charged $20. The customer service was so helpful in making sure I got a refund.