Reviews for AfterShip Shipping + Labels

I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)

Soul Nomads

2024-07-21

Hong Kong SAR

I installed the plug-in after several bad experiences with other developers. The plug-in had a pretty good designed interface, and it looked like it could cover our needs, which were very simple. Just placing orders and printing labels in 4 x 6 format, standard for the logistics industry. Their support assured me it was possible and were ready to charge us 89USD/ month. However, on trying to ACTUALLY configure the plug-in, it became a never ending string of meetings, emails, and chats with tech support. They will never say their software doesn't do something, and will string you along and try to blame other products and developers. Finally, after over a week of wasting time with them, sending emails to other developing teams, etc. I actually found out their software wasn't working for us at all. We JUST needed to generate and print labels in a standard format (4x 6) with two carriers in two countries in the world. One would think that's really basic in e-commerce, right? Think again. Everything they said was possible, turned out to be untrue. Very disappointed, they made my company waste over a week of our time. Beware of this company. They continue to string you along with incomplete information until you find things out on your own. Don't pay for this plug-in. It doesn't work.

We ran into some minor issues with Aftership labels, and Aditya was able to assist me with the issues. I appreciate their help and the quick resolution.

having a trouble today about created label but their staff help to troubleshoot immediately. awesome

it is very good assistance

I ran into a couple of issues setting up a new account and Harvinder of their chat help team was absolutely great in helping me resolve the issue. Very solicitous, friendly and competent. I really appreciate this.

I'd like to take a moment to commend Harvinder for his outstanding service in assisting me with creating a custom label. His dedication and expertise made the process smooth and successful. Thank you for the exceptional service!

Neha was very supportive and friendly, she was also very quick when finding information for me. really appreciate the customer service that helped me a lot

Très efficace. Une assistance à votre écoute. Un très bon service. Super service de la part de Ankit Pathak

Customer service on this app is great! They are patient and polite, and really take the time to help newbies navigate the app! Highly recommend! 5 stars to Neha!

Amazing team that was super helpful!

Nallnee has provided me great customer service and hope to work with her again

Scammers. I have been a victim of this scam where my money was stolen.

The Keratin Store

2023-09-15

United States

Their full-service platform works pretty well. Had a great experience with AfterShip Tracking and now I'm enjoying Aftership Shipping as well.

works perfectly with our store and support is always fast and super helpful! Easy to use and setup too.

Aditya from Aftership Shipping's customer service was accommodating. She was not short with me in her response and was not dismissive, which I have had with some Aftership reps. She was attentive and patient. Thank you Katherine Shop Baby Boutiques

Good.............. Ayushi ma'am provided good demo for the application I am very happy................

Moazzam listened to my needs and went out of his way to answer my question. _______________________________________

The help desk did not really help me you get what I wanted. Initially I thought that it had but I was sent to a USA link when I'm in UK.

Ankush was very helpful, love the service, was very patient, really happy with it! .................

great app and better support! they are very responsive and helpful they were able to help me with multiple issues and get me active right away

My problems were resolved very quickly! I highly recommend. Customer Service was top notch!! Thank you Ankush Moazzam

Aftership is the most organized platform i used for returns and shipping to my customers .Its a plus they integrate with many apps that make our customer service top notch.Customer service is always readily available 24/7

My issue was resolved! Thanks........................................................................

Great customer support and great app, would highly recommend to anyone trying to automate there shipping