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From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Provide a seamless shopping experience for all customers by enabling customizable accessibility profiles and features. Merchants can adjust widget settings, colors, and languages to match their store's branding. Accessibility profiles such as Low Vision, Dyslexia, and Seizure, along with features like Contrast, Text-to-Speech, and Big Cursor, help ensure inclusivity. Easy to configure and adaptable to your store’s unique needs.