Reviews for Zapiet ‑ Product Options

Great support Hi Mallika! Thank you so much for the amazing review and 5-star rating! We're always here and happy to help whenever you need us. Best regards Betty

I just started using this app, and encountered some minor issues. I have to say the live chat support is magnificent. I am always of the thought that an app may experience issue(s), and that's fine, but it's the support (live chat as opposed to raising tickets/sending emails) that makes me decide if I should take the leap. Thumbs up for Zapiet Product Options for the amazing live chat, super quick support and response time. Hi Jared, Thank you so much for taking the time to write a thoughtful review! It was truly a pleasure assisting you with our Zapiet - Product Options app and ensuring the minor issues were promptly relayed to our team. We’ve got your back anytime—so don’t hesitate to reach out if you ever need a hand. Wishing you all the best with your store! Warm regards, Krystabel

The app has many options to work with which we love. The customer service reps, Zach and Maria have been very responsive. We had an issue adding a product to the shopping cart once we added the Zapiet widget, but the team was able to create a fix and get us up and running in about a week. The AI tool was very detailed and responsive as well. We found answers to many questions while we were setting up the widget that actually worked. We'd recommend this app. Hey Sarah! Thank you so much for your kind review! It was a pleasure assisting you and working with our team to find a solution. If you ever need anything in the future, don’t hesitate to reach out here. Best, María

Thank you so much for leaving us a 5-star review! It means a lot to us. We’re thrilled you had a great experience. Nandita

Their support is exceptional. The app is great but its the after sales that matters the most. Hey there! Thank you so much for your kind words! It was a pleasure assisting you. If you ever need anything else, don’t hesitate to reach out! We’re always here to help! Warm regards, Betty

Setting up a food business? USE ZAPIET! Absolutely amazing support team! I havent even upgraded to premium yet (was setting everything up before I go live) and I was still treated like a paying customer! One of the options I setup was bugging the app, took less than 24 hours for them to identify the settings I had input that caused the issue! 10/10 to Angelo and Betty for helping me fix the issue! Definitely use Zapiet as they have a suite of apps that all work together for restaurants! Hey Nathan! Betty and I really appreciate the kind words. We're super happy that we could get things sorted even before launch day. It was awesome working with you on this! If anything else pops up while you're setting up, just give us a shout. We've got your back. Wishing you tons of success with your food biz, and a big welcome to the Zapiet fam! Warmest regards, Angelo

The chat person kept asking me to grant them access to our account... She was not able to solve issue and insisted they had to access our account. Sorry to say, but this was very suspicious In the meantime, we lost money as product options were not charging for the extras at checkout Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this situation must have been. In some cases, our support team may request temporary access to better investigate and resolve account-specific issues — but we always aim to do so transparently and with your consent. We’re sorry if this came across as suspicious in any way. Your concern about product options not charging correctly is very valid. We’d like to make this right and ensure the issue is fully resolved. We've reached out to you directly, so we can follow up and assist further. Thank you again for bringing this to our attention — your feedback helps us improve. Jelizaveta Product Lead

Stephane was incredibly helpful and fixed more than just one issue with my store. I couldn't recommend his work and his customer service more. Hi Erin, Thanks a bunch for that incredibly nice review! It was a real pleasure helping you get our Pickup + Delivery and Product Options apps working on your site. And should want any further help or guidance, you can count on me and my team to be there for you! -Steph

Great app, thank you! Hi there! Huge thanks for the 5 stars! We're glad to hear you love our app—always happy to help! Have a wonderful day ahead! Warm regards, Betty

I had an issue with the app not working with my store. As soon as I reached out to them, they had some on it. It was a little more complicated that we 1st thought. The had it fixed by the next morning! Thank you. Hi there! Thank you for the lovely review, I really appreciate it! It was a pleasure helping you out with our Product Options app. If you need any assistance in the future don’t hesitate to reach back out here. We will be happy to help again! Best, María

This is genuinely one of the best experiences I’ve had with an app on Shopify. I accidentally caused an issue on my end, and the support team went above and beyond to not only fix it, but to do so quickly and kindly. This isn’t the first time I’ve needed help—and both times, their support was exceptional. They’re fast, helpful, and truly care about making things right for the user. It's rare to find a team so committed to customer satisfaction. Beyond the support, the app itself is fantastic. It’s powerful, flexible, and makes customizations easy—especially for those of us running more personalized stores. I’d recommend it to anyone who needs both functionality and a support team that actually has your back. Hi Paulina, Thank you so much for your lovely review and kind words! We're so glad to hear you've had a great experience with both our Zapiet Product Options app and our support team. Your recommendation means a lot to us! If you have any questions down the road or need any assistance, please do not hesitate to send us a message. Warm regards, Jessica

Brilliant support! They were super helpful and quick to sort everything out. Definitely recommend! Suzy, thank you so much for such a lovely review! We’re super happy to hear that you had a great experience with our team! If you ever need anything, don’t hesitate to reach out—we’re always here to help! -Jeanette

the app is simple but very useful, the support is amazing! Hi David, It's so wonderful to read your review - thank you so much for taking the time to write it! It was a pleasure speaking with you and getting your Product Options all set up on your product pages. Don't hesitate to reach back out if you have any other questions. Always here to help! (: Cheers! Anggy

Great app! I needed some adjustments and the promptly support did them for me. 5 Stars to Pavlo from the support team for his patience. Hi, I am extremely thankful for your review and the recognition of my work. The whole team is here to support you, don't hesitate to reach us any time! We hope you will enjoy using Product Options and it will be helpful for your business. Warm regards, Pavlo

Love it, we had this idea where we wanted people to send us a picture for us to print on their tins, and it was a mess asking at checkout to send it via email etc etc. when i found out about product options, where you can simply upload the pic on the pdp!? amazing. great work again from the zapiet team. Hi Simon, Thank you for taking the time to leave us such a great review! It is awesome to hear that Product Options was able to provide the solution your store needed. If you have any further feedback or need any assistance, please reach out! Best wishes, Kitty

This app does exactly what it says it will do, and interfaces well with Zapiet Pickup & Delivery. I needed some help and Kitty was fantastic to work with. Hi Guys, Thank you so much for taking time to leave such a great review, I am so pleased to hear that Product Options suits your needs! You know where we are if you need any support in the future. Best wishes, Kitty

Updated Review: They added wording to make it clear to potential users that its pricing add-on feature is only available to Shopify Plus users. I updated my review to 2 stars as my experience with this app has been less than fun. Once a work around is available hopefully this can change the review! I was suggested by the Support Staff at Zapiet to use this app as it works seamlessly with their Pickup and Delivery app. So I installed and has issues to get it loaded. Once that was fixed, I went through the process of testing the app with the trial. When I got to the point to add the up-charge feature on a specific product option - I was notified that only stores that are in the Plus tier (Shopify's most expensive) can use that feature. It's deceiving to any customer wanting to use this app. As the $14.00/m plan includes access to all features. This is a feature, but you have to be on a specific tier. Just letting anyone know that may want to install this app.