Reviews for Yotpo Product Reviews & UGC

This is a great app! The automatically generated emails requesting reviews definitely makes a huge difference. In the past, we used a different app that didn't have that feature and we definitely noticed the lack of reviews left by customers. For a free app, this is really great! :)

Great app. Does exactly what it says it does. I am getting customer reviews now which inspires more confidence in my brand and products; and the integration was pretty easy. Highly recommended.

We have been using Yotpo for reviews for a very long time. The app works very well - If you are not using this on your store, I strognly recommend you to try this out. Mayank atisundar.com

Great App for basic functionality however the Pro upgrade is way overpriced.

Yotpo Rocks. It's by far the best review app I've ever used in my stores. The app has plenty of features and is super easy to install. Not to mention that it helps improve conversions.

Awesome app. Super easy to use, very automated. Great for our customers and great for our website SEO!

Great app! Very easy to use and install. Helps businesses promote their products and publish to social media at the click of a button. Great customer service!

I love it, it's worked really well for us, easy to set up and administer and it gets reviews.

Yotpo works well for obtaining reviews and posting them to your site. BE FOREWARNED, however, that you will not be able to access the most helpful functionality (Google Seller Rating for CPC ads and organic listings and social media sharing of reviews) without upgrading to the $399/month version. Other reviewers have made similar comments, so I won't beat a dead horse, but this is a ludicrous amount for the average small business on Shopify, especially DIY startups. Shopify's own review app provides much of the functionality of the free version of Yotpo. This company is missing the big picture (ironically), which is always keep the needs of your customer foremost in mind.

I used Yotpo when I was on Godaddy and loved how easy it was to work with. Shopify is a little tougher to get a handle on for me. Yotpo stepped in an did all my work. For someone who spends a lot of time with computer work, but is not adept, this was heavenly for me! I ask crazy questions and get response and fixes quickly! I think the ratings really help sales too!

Yotpo has really helped us build credibility with new customers over the past couple of years. Reviews are easy to access for customers and being able to customize the reviews tabs and features is also nice.

Wouldn't recommend to anyone! Over priced and now my widget isn't even working and no one is fixing it. I could se maybe paying $100 a month NOT BILLED annually but $699 is absurd!

Excellent product that works on the shopify platform very smoothly. Yotpo dynamic retargeting ads for Facebook is a very impressive product offering that I don't see with any other reviews aggregator.

I agree with the other negative reviews popping up. I'm leaving 3 stars just to say thanks for the while we have the free plan, but no more. We have used the free version of Yotpo with great success but as a growing e-commerce store the added functionalities are a must. The Starter plan - $25 /month only gives you incremental features, then it goes to the Pro plan $399, Powerhouse plan $699/ month, an extremely steep and unrealistic increase in prices. Ideally we would of loved the Pro plan functionalities but weighing the cost benefits, we've decided against it which is a shame. We're now using Judge.me, although the interface is not as sophisticated as Yotpo, they provide most of the functionalities we were looking for, amazing support, and they are constantly adding new functionalities listing to user feedback. That's how a app is supposed to be. The price point - $15/month is no where near what Yotpo asks for.

A great start. We have been using Yotpo since relaunching our store and it's been very useful in generating our first set of reviews. Seamless and hands off, the app does what it says it will and does it well.

Yotpo is definitely a fantastic compare to other review apps however I have to agree with many other users with regards to the high pricing of the paid version.

The Future Kept

2016-01-20

United Kingdom

So far in terms of working and basic functionality the app has been great. My only issue really is what other users mentioned, the price to add any of the really good features is unrealistic for most small businesses, and the jump from $25 to $399 is a little steep, but in terms of how it works, the app has definitely been good.

An extremely robust review app. I don't know if there's anything that Yotpo cannot do!

This APP is basically HOSTAGE-WARE. They facilitate reviews and then do not allow even basic functionality to manage the reviews. The monthly fee for any functionality is almost more than the cost of the Shopify site... this is unreasonable. DON'T get this software. It's all bait and switch and I would not trust any vendor that employed these types of tactics.

Previously, this was our go-to app for reviews. Overtime features have become more and more costly. Their free plan is basically useless. It was a wonderful app with amazing features but it seems greed took over. One time I can say positive is that their support has always been top-notch.

It's okay....but I'm not sure if it is worth the amount of the paid plan.

As soon as I installed this app, it started sending out emails to my customers without asking or having it set up yet to my liking. I can't even find a way to stop it from sending emails. This is rubbish unless you pay $300 or $500 per month which is too much for the majority of the stores on Shopify. Uninstalled.

Good service so far. We'll see how it goes :)

Not for small sites, under-featured, too expensive. The free version is under-featured and nearly useless (only 50 review requests per month.) The starter version at $25 per month doesn't add any features. You have to get the $300/month to get *some* of the features. And the good stuff is at the $500/month level. Additionally, even while testing the free version, it was not performing anywhere close to what they advertised. We were getting only 1% review conversion, when 10% was advertised as a benchmark. When I asked support if they had any resources to improve conversions, they told me to upgrade to paid plan. When I said that their core service was not performing like expected, and we would need to see that it was effective, they said that the Free plan only sends 50 emails per month, because apparently Yotpo support doesn't know what a percentage is. We use many paid apps, and every single one of them has a plan where we get a nearly full-featured service, with ability to implement and optimize, and pay for utilization capacity, rather then a brutally under-feature service which doesn't allow us to actually see if the service will have a positive ROI. Sorry, but I don't trust salespeople. It may be cost effective and have a positive ROI. If Yotpo believed this, and trusted it, they would *at least* give a trial period (They don't have any trial period!!) It's completely within their rights to not care about smaller sites, but if you're doing less than $1million revenue, there are more cost effective options out there. I don't have a complaint about the software, really. Even though it under-performed, I bet that could be improved. Their plan and pricing model is just prohibitive.

Not working yet for us. Trying to fix it