Reviews for Xero & QuickBooks Smart Sync

When ever I have had an issue whether be user error or system error, the friendly help desk is always there with prompt and efficient response and resolutions.

App works great and allows me to get product volumes into Xero so I can run additional reports. Customer service is up there with the best. Any problems are solved within minutes.

The functionality of the app is good. We run 3 different shopify stores and the app is pivotal in porting our sales over to Xero as an invoice record for our daily reconciliation. We ran into some issues with billing spanning late 2022 to now but thankfully Eric and the team were able to resolve this and get us back on track and assist with invoice mapping to ensure we imported correct data.

Immediate response from Ramon and issue resolved completely. Very understanding in understanding my issue. Thank you.

Works well to reconcile our Shopify payments to Xero. Also, very responsive and helpful support team.

Absolutely terrible service. We had requested a trial and the app wouldn't even load. I spoke to support at their end and was told it was a Shopify issue. Then Shopify reviewed and it was found to be on this apps end. By this stage the 14 day trial had ended and I was yet to even be able to access the app. I was charged $990 USD for an app I can't even use. I wrote to support again asking for them to please refund and asked if we could start a trial next month as there was no point now as my finance person who would be using the app is on leave. I was then told by support that because we didn't have "time" to use the app during the trial we would have been charged. So now I'm $990 down for an app I don't even know if it works because I can't even use it. I have requested a full refund and am awaiting to hear back from them. Not feeling super confident after the past two weeks of communication. Be very aware.

Nelvin has been absolutely amazing. Thank you. Every support request has been resolved promptly and with professionalism.

Really awesome app and even better service! Would highly recommend to others. The service is better than most companies I have worked with.

Support is very knowledgeable. Customer service is amazing as well. Keep up the excellent service you are providing.

When I was syncing all the previous orders last month, there are some errors that I encountered. So I reach out to the customer support contact via chat. They're quick to respond very helpful. Keep up the good work. I really appreciate their immediate response to help us. Thank you so much!

Really fantastic customer service. This app definitely makes my life a lot easier. Thanks so much guys.

Really good app, certainly the most stable and cost effective for pulling data through to Xero. Team are really quick to respond and provide great help when it is needed.

Have been using this app for a couple of months now. It sends orders to Xero as you would expect. I particularly like the fact there is the option to consolidate all the card payments in to one transaction on Xero as that saves loads of time with the reconcile and isn't a feature that was available on a different app that I tried. I would have given them 5 stars, but the support is slightly hit and miss, either it is really fast or needs a bit of pushing to get an answer.

Just installed but very effective and nice customer service that's realy helpfull, already like it! Thanks Diego

This app is a time saver. Took some time for me to find an app that properly connects Xero to Shopify and I'm so happy I found this. The customer support staff are some of the friendliest and helped me get set up really fast! I've only configured it for the Shopify gateway / Stripe payments but it's also supposed to work with other payment gateways like Paypal, Afterpay and Laybuy.

This has made our reconciliations so much quicker! And if there are any small errors, the team are quick to sort this out. Special mention to Eric, so friendly and really understands our needs! The guys here at Reconcil.ly are super responsive and have developed an app that has solved a lot of problems for us. Saved us an immense amount of time and stress. Well done team.

So happy with this app. Has made reconciling to Xero a breeze and especially suited to us with it's multi-currency support. The Support team have been great and Eric was able to successfully investigate and solve an issue for us very quickly.

Support is absolutely amazing - thank you Jerome, Diego and Carlos and all. The app is brilliant. It pushes the Stripe orders/invoices with a credit for the charges to reconcile with the payout - saving me hours and hours. And they backdated them to 30 November 2020 for free. Couldn't ask for a better service.

I just started using this app and it took care of all my Shopify payments and my PayPal sales. It was fab and had a comprehensive yet easy setup. I also read where you could pay a one off charge for backdating from a precious time period and I did that today and it saved me hours and hours of work. App is FABULOUS! Support was great too.

We use Reconcile.ly to export online orders to Xero via Shopify and Paypal gateway and 99% of the time the sync is perfect. For the 1% that end up with issues, the support team at Reconcile.ly are fantastic and very responsive. Eric has helped me out a number of times with queries of varying complexity, quickly correcting any glitches or doing research on my most recent harder query on exchanges. Definitely recommend this app for Shopify/Xero integration.

We have this app in place to export web orders to our Xero package. On occasion there have been some that didn't immediately move over due to inventory on the Xero end, the support is second to none with quick, friendly and efficient processing and working together to ensure all the transactions get through as they should. I would 100% recommend this app for anyone using Shopify/Xero.

Simply fantastic - and the support is awesome (shout out to Eric and Eyal!) If you are running Shopify and Xero - look absolutely no further!!

Nick Von K

2021-12-14

New Zealand

My issue was sorted quickly within a few minutes. Very pleased with the current service. I would recommend using this app.

Great app, so efficient and easy to set up. Eyal has been amazing to work with also. Created a custom override to assist with our reconciliation process between Xero and Shopify. Reconciliation has never been easier because of this.

Eyal has been amazing to deal with, extremely responsive to app improvement suggestions and it works smoothly. He added in the due date feed from Shopify to Xero for me and also an option to use billing customer instead of billing person in Xero.