Reviews for Xero & QuickBooks Smart Sync

The app is very useful, and the chat support team responds to our queries promptly. I would definitely recommend it.

Neo was really helpful in sorting out a problem with the mappings on one of our two accounts. I recommend using the chat facility to get a faster response if you have any issues.

Great, just works well. We've been through lots of different connections and syncs over the years and this one has been by far the easiest and fuss-free.

This app is easy and the support is excellent!

Accounts team are always helpful and provide great customer service.

Thanks to their customer-centric approach, teaming up with them was great. Thank you Neo and Eric.

This app saves me a lot of time by automatically creating Xero invoices for my monthly Shopify & Paypal Xero bank reconciliations. Simple to set up but also really configurable. Hard to fault. And any issues are almost immediately resolved by the support team.

Very helpful app and great customer service too.

It has been great! Reconciles everything so quickly and with ease, great customer service too.

Very good app if you have lots of reconciliations to do, easy to use. If from some reason something goes wrong, which happens rarely, there is a help line with a speedy reply.

I have converted from Quickbooks to Xero recently and was looking for a new Shopify Integration app. The Reconcile.ly team have been really helpful with any mapping issues.

Nimble Fingers

2024-03-21

Ireland

A really good app with great support!

Reconcile.ly has really good team they give their best to sort the issues promptly.

Works great, great help in syncing orders and payments (for paypal and other payments) to xero. Especially the country mapping option is ideal for EU merchants having to deal with every different VAT rate. Support might take some time to get, but is top notch once received.

Reconcile.ly has made reconciling payments in Xero much easier! New features are making ecommerce accounting so much faster, easier, and automated.

Amazing product and service! Tried a few Xero and Shopify sync apps and this one was by far the best, saved me hours. I needed assistance backdating payouts and Neo was so helpful - made everything a breeze:)

Great app and great service! Effortlessly synced my payouts with Xero for reconciliation. Highly recommended!

Great Customer Service - extremely quick in sorting out problems via online chat with very helpful agent. Ap works like a dream and syncs seamlessly with Xero withot faults.

This app does it all. There is no other Shopify to Xero app that does what reconcilely does. Their support team goes above and beyond to make sure they get you what you need. The app functionality is flawless and so easy to understand. Thank you Reconcilely for making my life so much easier. I highly recommened this app!

When ever I have had an issue whether be user error or system error, the friendly help desk is always there with prompt and efficient response and resolutions.

App works great and allows me to get product volumes into Xero so I can run additional reports. Customer service is up there with the best. Any problems are solved within minutes.

The functionality of the app is good. We run 3 different shopify stores and the app is pivotal in porting our sales over to Xero as an invoice record for our daily reconciliation. We ran into some issues with billing spanning late 2022 to now but thankfully Eric and the team were able to resolve this and get us back on track and assist with invoice mapping to ensure we imported correct data.

Immediate response from Ramon and issue resolved completely. Very understanding in understanding my issue. Thank you.

Works well to reconcile our Shopify payments to Xero. Also, very responsive and helpful support team.

Absolutely terrible service. We had requested a trial and the app wouldn't even load. I spoke to support at their end and was told it was a Shopify issue. Then Shopify reviewed and it was found to be on this apps end. By this stage the 14 day trial had ended and I was yet to even be able to access the app. I was charged $990 USD for an app I can't even use. I wrote to support again asking for them to please refund and asked if we could start a trial next month as there was no point now as my finance person who would be using the app is on leave. I was then told by support that because we didn't have "time" to use the app during the trial we would have been charged. So now I'm $990 down for an app I don't even know if it works because I can't even use it. I have requested a full refund and am awaiting to hear back from them. Not feeling super confident after the past two weeks of communication. Be very aware.