Reviews for Winback: SMS Marketing

Great app. Very easy to use and very easy initial setup. Sms are way more effective than emails in recovering abandoned carts and checkouts. Very responsive developer.

Does exactly what it says. Very nice customer support. I definitely recommend for abandoned checkout recoveries.

Excellent app!! I'm really loving the app overall, a TON of customer engagement.. they seem to love it.. sometimes hard to keep up with them lol...And I've gotten so many sales it's truly unreal! For just $30/mo, in 5 months, I've made $10,000 total revenue just from this app alone! So, a $150 investment made me about $6000 profit. Yea, I'd say it's pretty awesome.

FarmGirl Frosting, LLC

2020-09-17

United States

Excellent product!! I am still learning...but the ease of use is extremely customer friendly for a busy entrepreneur!!

Update: There was no miscommunication in the email. I checked and verified that winback staff created coupons in my store without permission and sms prompt was on my live site. It is not acceptable to make changes to a business website without permission. —- OVERLY AGGRESSIVE!!! They turned on a feature to our live site which tells customers they will receive 10% off if they provide their phone number. Seriously! They just turned it on and sent us a message afterwards informing us. I have never seen such unprofessional and overly aggressive behavior. The app “appears” effective but didn’t do much compared to what the standard free emails do anyway. I was already on the fence about deleting it and then they had the nerve to implement a 10% sale on my site without my permission!!

I actually really like this app and it has helped us with abandoned sales and as a great check-in with customers after they purchased....BUT you do need to check your responses and text people back. So it's great for customer interaction, but in turn, you also need/want to manually text/re-engage your customers. So it's a new task added to the daily customer service. I am not really sure how it stacks up to other text marketing options but I do know this one is very easy and straightforward. And mainly, I felt compelled to write this review because I was blown away when the developer sent a customized video on my account/sales performance and which settings I should change to make it better. That is something you don't see often. I followed his recommendations exactly and it's working. I added the app to all 3 of my stores (Canada, US, Europe), so I guess I am a mega user. Drawbacks: It would be nice for a little more customization. Right now on the abandoned sales capture, it shows a really distorted version of our logo which I really hate so I'm still working on fixing that. But the text function is a great funnel that works quite well. I would probably rate a 4/5 but with the customized service, It deserves a 5. And who knows, maybe the developer will even read this and help me fix my distorted logo!

Fantastic customer service helping us get setup. They loaded in our existing data so that we can start sending campaigns to our 3000 subscribers. SMS is the future of marketing and this app makes it so easy (too easy!) to get started :)

As I was looking for an alternative for SMS Bump - I came across Winback - Now it handles all my Abandoned Cart flows and SMS campaigns! It's Fantastic! What is great about this particular SMS app is that Joe is always extremly helpful and replies to any questions I have in minutes! Highly recommend this app! By far the best ROI app that you can have on your store! Text marketing for the win!

I actually really like the app but, woke up to some unprofessionalism from WinBack who removed the app from my store. Why? Apparently my free account “wasn’t approved.” Believe it or not I actually got an email that they’re “financially unable to support my account”. Good app just don’t get too attached because they do change plans and do not honour what you already have. UPDATE: Go figure after calling my phone 5 times and begging in email to remove my HONEST REVIEW they turn to deformation. Of course I didn’t pay because the services were free up to 250 messages which I didn’t use. Joe if you need to feed you family with your app I suggest you do not spam peoples instagrams with a pitty story about your family just for people to change HONEST REVIEWS. Make your business better, leaving petty lies in your review section says more about you then it ever will about me. But I hope everyone does google MontrealMink.com More traffic, More income

This app has been in helping me be more in touch with customers, and has also gotten me some extra sales since installing. The Zoom call with Joe was also a nice touch

Winback SMS marketing is one of those apps that pays for itself and far beyond. If you don't install this app, you're simply leaving money on the table! With most email providers segmenting incoming emails into a "promotions" folder, email marketing is in decline. If you truly want to effectively recapture checkout abandoners or market to past customer, SMS marketing is the most direct way of doing so. Which Winback does all automatically. One of my top 5 favourite apps for my store.

I love this app, it has really helped my business to grow. I love how it wins the customers back! I was afraid to use the app at first, but I'm glad I did. The customer support is amazing!

Awesome app that is simple to use and more then pays for itself! Also the support is great! Highly Recommend using this app!

Great app, made me a lot of money. will continue to use this app in the future. very simple to use.

LaosSupply

2020-07-17

United States

This app really worked!!! People are more responsive to text over email for sure. I highly recommend adding this App on top of your current email workflow.

ignore all negative reviews, this app is brilliant and Joe is doing his job at its best! Recommending to try it for free first and I can guarantee it will work well!

⭐⭐⭐⭐⭐I recommend this app!! It's beyond my imagination, so many customers come back. And thanks for Joe, a really nice guy.

I really like this app! it's easy and worthed, Amazing customer service! Definitely the best most affordable app for getting back lost customers with approx 56X ROI <3

Wow! What a great app! In just about a week it helped me to recover nearly $400 in abandoned sales. Thanks so much!

This app is very easy to use. Customer support is great. I recommand to anyone that want to increase monthly sales.

I used the app to increase my sales and it worked very well. I find that my people are generally more responsive to messages than emails. So far I have pretty much doubled my sales. I send out a message to my customers whenever I have a new product that they might like or new promotions. The support has been wonderful with providing tips for me.

I have used this company's other app for Facebook Messenger and really liked the increase in sales from that. I have only had the Winback app for a few days and already have seen a huge jump in income. Not to mention, Joe is great! He is always there to help and will jump on a Zoom call to go over everything you might need. I'm looking forward to what we do after 30 days.

I was paying $50 a month plus commission on another app before. I am glad to find this one because its much cheaper and does so much more. And you are in control. Already made an extra $600 from using it in few days. Going to add to my 2nd webstore too. Highly recommend it.

This app is a no-brainer, especially with email not working as well anymore. We set up abandoned cart flow of 2 SMS messages and recovered 7 sales in the first 6 days. Love that it includes product image as well. Really easy to use. Highly recommended.

The support from Winback is just outstanding! Fast-act and reliable commitment. They reacted to our issue immediately and in the next 24 hours, it was done, back on track! Thank you, guys. P.s. And features on the app are just everything that you need and even more on top of that.