Reviews for Wholesale Gorilla
Vibe
2020-07-02
United States
Good app but super limited. They work off of proxies, so no templates are really involved to modify. Having an issue where we cannot allow wholesalers to commit to stock (purchase stock) while not allowing retail customers too. SUPER IMPORTANT. Customer service is OK and responsive (reasonable time frame) but offer no chat or phone support. They offer very little solutions other then 'we cannot customize please contact a developer.' I was very excited to try them out as they come off as a 'small business wholesaler who understands the demands/challenges of small businesses' but in reality, they offer similar functionality to other wholesale apps. Id still recommend them, but definitely limited and would look at other options on the table. - you cannot modify the application form - you have very little customization options on the quick form - orders are being auto drafted upon checkout for dealers, but if product is out of stock it prevents them from doing this - do yourself the favor and look at competitor apps and compare functionality
ThunderShirt
2020-06-16
United States
I wish there was a way to customize the application form in order to add a tax id certification to improve the process, however it is very easy to tag customers, set up special pricing, etc.
Sunne Tropical
2020-06-05
United States
easy to install, friendly and good human support. If you need simplicity at it's best, this is the app for you. If you need multi-level wholesaler level, and complex logic discount setting, this is not for you. I LOVE THIS APP and use this app on my customers' site If you need wholesale SIMPLIFY, then this is the one.
die quschel company
2020-05-27
Germany
After comparing the available B2B / wholesale apps in the store, I have decided to go for Wholesale Gorilla, as it had all the features I was looking for without charging me the world for it. The installation went smooth and the emails I sent to their support team were answered very quickly and super friendly, incl. making a few modifications to my signup form. My test runs went without a problem and i'm looking forward to launch the wholesale option now to my dealers. Only suggestion for improvement: It would be great to be able to change some of the wording of the translations (I'm running a German store). But that's really just a minor caveat of an otherwise great app!
Superfly Bonsai
2020-05-21
United States
This is likely the best wholesale app for my needs. I tried all of them available in 2019 and this one worked really well, was easy to use and had nearly all the features I was looking for. I love the wholesale sign up page they provide. This would have been 5 star for sure, but it does not have tiered pricing which I think is super important. It would be nice if this somehow incorporated a "pickup in store" option at checkout
Anchored Grace Boutique
2020-05-19
United States
I tested out a dozen or more wholesale apps trying to find one that would fit my unique needs. I was able to get Wholesale Gorilla up and running quickly and easily. I love the professional install at no cost. I had one support question and it was taken care of within minutes of my asking. This app will definitely be a game-changer for my small business.
Lightyear Athletics
2020-05-04
Netherlands
Great app for our wholesale platform. Was the best option for our shop. The support is great. Zach helped us out really quickly with a few compatibility issues we had. Definitely recommend this app!
Svapologia
2020-04-30
Italy
Perfect app , work great and IF you need support is fast and wonderfull!!! Really Raccomended for your business!
eLiasz and eLLa Jewelry Inc.
2020-04-20
Canada
The customer support from individuals on the Wholesale Gorilla Team is great. If you are lucky to get Zach from their tea, he is the best! The app itself continues to get better and the value increases over time. Keep up the great work!
Come Verde
2020-04-17
Mexico
Changes wholesale customer experience completely, much simpler for them to order. Excellent service.
2020-04-14
Canada
A quality, intuitive app with excellent customer service! They have thought of everything you could need for a wholesale shop. Very easy to get in touch with support.
Absafe
2020-03-18
Australia
This app is helping us fight Coronavirus, by allowing us to supply protective equipment to healthcare & industry, while locking-out the profiteers & hoarders. Support has been fantastically helpful in setup and customising, too. Thank you!
2020-03-11
United States
So far so good! We've been using it for a little over a month now and it's working really well. Plus, customer service is responsive and very helpful. Thanks WSG!
Dharma Ropa Étnica
2020-03-07
Spain
WOW! This is the App i wanted. The support team i so quackly and effective. Thanks for everything. 100% recommended
NAYOTHECORGI
2020-03-04
United States
This app is very useful and does what it promised. Very easy to use and customer support is very prompt and helpful! Highly recommended
TAUKO
2020-03-03
Finland
Easy to set up with great instructions. It took a little bit of time to understand all the differences between retail and wholesale and get into the logic of the app with the product tags.
2020-03-02
United States
I used this wholesale app first, then when I redid our website I tried out two other highly ranked wholesale apps, but came back to this one. Here is what I love about this app: 1. It has a line sheet that my wholesale customers can easily order/reorder from. None of the others have that. 2. It isn't cumbersome and doesn't mess with my website code. Does exactly what it says it is going to do and nothing more. 3. IT WORKS WITH SHOPIFY CALCULATED SHIPPING!! This was a must for me as one of the others did not. I can set a $65 free shipping for my retail cusomters and override it in WG for my wholesale customers at $400. And, it makes sure I am not overcharging my customers on shipping, which I love. 4. It gives me everything is has at one price instead of nickle-and-diming me. Also a very generous trial period so I have adequate time to play with it before paying. The others only left me a day or so by the time they had it installed (installation was part of the trial period). What I don't like is that it needs to be prettier. It does not look as good, or fit as well asthetically, on my website as the other two apps I tried and you cannot easily change the appearance of the landing pages/forms. I want to be able to scale the side columns on the line sheet so the collections listed didn't wrap to the next line, and to be able to change the font and the way the notifications appeared on the link pages. I have a guy who can code so I am going to have him do those changes for me so it goes better with my website. If I didn't it would have been a more difficult decision for me between the apps.
2020-01-14
United States
What it can do and what it can not. What it is good at: Easy to install Creating discount codes is a snap. Support emails are answered in an acceptable amount of time. Using the app within the Shopify store is seamless and, for the most part, quite easy. Shipping options are a nice touch. What it is not. No Retail pricing is visible once logged in. All pricing across the entire platform is changed with no option at all to show what the retail pricing is. So basically, the wholesale customer has no idea how much they are saving. This, of course, always prompts many emails from customers asking why all the pricing is not discounted or asking if we have a retail sheet to send them, which is what we ended up doing. It is either that or telling them to log out of their account so they can see the retail pricing and then log back in. We have since started sending them a link to a page with the pricing. This also is not a great solution though since it is just another thing we have to keep updated and maintain. No way to modify the wholesale submission form. It would be nice if they allowed us to add some custom fields but unfortunately, they do not. In our case, we have specific questions we wanted to get answered to see if they were a good fit. Since this app runs through a proxy, they do not allow any control over the app. So even minor tweaking is not an option. Therefore we had to set up our own custom submission form to incorporate the fields we needed. No export of discounts available. If you have many different types of discounts for different customers like we do, then maintaining them becomes cumbersome. You would be best to make a spreadsheet (yet another thing to maintain) that has all of your discount codes and the amounts off etc. since there is no export option available. You would think this would have been an easy one, but after reaching out to them on this, nope. I was told this was a great idea and that they would consider it for a future update, but that was a while ago, and it is still not an option that I can see. Poor communication with their customers. Don't get me wrong, if you submit a request, they will contact you back in an acceptable time frame. They are polite and professional. Unfortunately, they have no communication in regards to their app. How often is this app updated? I genuinely do not know, they never say. If it is often, there is nothing I can see that is any different. I use other Shopify apps and regularly get emails from them regarding updates and new features. It would be nice if wholesale gorilla followed suit. No ability to change anything Aside from not being able to change the submission form, unfortunately, there is not much that can be done with this app outside of what it is. Most customizations they offer do work pretty well, but depending on your case use, you will run into issues where you would like to customize something that is just not possible. The proxy issue kicks in, taking this app down a few pegs. Conclusion First off, it is not my intention to say not to use Wholesale Gorilla. This is a slick little app that is quite easy to use and understand. For the most part, it is intuitive and does not have a large learning curve. Most people should be able to master it in a very short time. It has helped our company save quite a bit of time and aggregation dealing with wholesale orders. If you are a small company with light activity and a small number of products, this app could be a good fit. That said, once you start to grow, there are a few cracks that make this app start to lose its charm. Little inconveniences begin to add up and eventually force you to start asking yourself some questions. For the price of $30 per month, you are close to the cost of opening up another Shopify store, which can deal strictly with wholesale customers. This is another level of maintenance, but depending on your needs may make more sense. And while we have not tried other wholesale apps, we are looking to see if any of them may fit our needs better. In the end, this app will work fine for many, but if you are similar to us, you may want to look at a different solution, or at least know what you will be facing if you do decide to use Wholesale Gorilla. While this app might work and be a 5-star app for some, for our needs, I would rate it at a 3 1/2 star option.
Wildbloomfriends
2019-12-30
Norway
I got the best support I could wish for and I am very happy for this. I firstly was very frustrated because I could not find out of what I needed, but the support was very friendly and prompt. Thank you!
curatedtiger
2019-12-17
United States
Tried so many apps before finding Wholesale Gorilla. Customer support is great and so is the app. Highly recommend
Slice Engineering
2019-12-17
United States
I used this app to help me set up a wholesale store on my Shopify account. They are a great company and have great customer service!
Blazedmade
2019-12-15
Canada
I installed this app, i didn’t use it, and then was continually charged after I deleted it from my account. I want my money back. This is not acceptable. Looks like I’m not the only person this has happened to.
2019-12-06
United States
This app has all the functions that I needed. I didn't see one of the function i needed at first, then i uninstalled, send a couple emails with support and i get an instant respond and guide me where to get that function. Best wholesale with excellent support. GET THIS.
Maverick Coffee Co.
2019-11-25
United Kingdom
The team at Wholesale Gorilla have been really supportive since we started trialling this app. It was just what we needed to launch a distribution part of our business. There were a couple of tweaks we needed to make it work well with our particular shop/setup but the team at Wholesale Gorilla have been fab and helped us every step of the way. Their response time was super quick and they have helped us every time we got in contact. We have just launched it and so far so good! Can't recommend it enough if you need your website to aim at the wholesale market. Thanks Wholesale Gorilla.
AFROline shop
2019-11-12
Hungary
Excellent application with professional support. Great help in placing and handling wholesaler orders. Helps you grow your business. The support team helps you quickly and professionally solve your unique needs. I recommend it to anyone who wants to deal with their wholesaler orders with a great application. Multi-language application. With many great features. Thank you for helping the team with their professional attitude.