Reviews for W3 Custom Product Options

Super quick customer support!!!

Great product and fantastic attentive help from the team at W3trends. Thanks for all your help getting us configured at https://www.affordableletterpress.com.

Hewn & Forged approved! Very responsive customer support!! I needed a bit of help getting the app installed on my site and it was done in about 15 minutes for a nominal fee. Custom Product Options is super easy to use and has the functionality for a business like ours. Thanks guys!

Great app, unbelievably helpful support. Was having an issue that Shopify tech support though was related to this app. Turned out that it wasn't related to the app at all, but Brad figured it out and fixed it for me anyway! Wow!

After dealing with companies in my business that take days to respond with no news, it's great to see a company that responds quickly to their customers. These guys are awesome. I love this app and the support that comes with it.

Works very well and integrates nicely into Shopify. We've been using this product live for about three months now.

Awesome Customer Service! Any issue I have had has been resolved quickly!

Great customer support!!! You have a good app and a good customer support to go with it, good job! We recommend this app to all the shops ;)

Poor application. Terrible service. The application showed a price different from the price of the product and also, did not add it to the car. We have lost payment for that product and the developer does not want to acknowledge their error. The developer has just corrected the difference between the price that was displayed on the web and the actual price of the product to our order, but we are responsible for not synchronizing the ap when we had never changed the price. The most unfortunate thing is that it states that since we have not been charged with the installation of your app, they can not give back to us what they have caused us to lose. Shopify should analyze the continuity of this company. They should not treat a customer so badly.

Great app! Works perfectly for what I need. Service was excellent too. They were able to make a change I needed in order to get it working perfectly.

Easy to use and amazing support! We were up and running immediately. Highly recommend

Does everything that you need for custom options! Requires some set-up, and the process for adding and deleting options could be slightly automated by their creation tools, but does what it does well, and doesn't add too much of a load burden to Shopify! A few minor bugs with certain themes, but W3 will work with you to fix and remediate them!

Unelefante

2017-03-07

Mexico

This app is awesome! Very easy to use and customer service is great too! I had nother one for months, it was much more expensive and complicated...

the app is great, looks cool and does what it needs to do, very clean. what is fucking awesone however is the help line support. I only needed them the once, but it was early hours in the morning in HK, and Jas I think he/ she was called basically got added as a staff member, went off for 10 minutes and did the whole bloomin fix themself, came back, 'here you go'. Shit, I love that sort of 'sort the problem out first'attitude, top work W3, whoever you are, jas is a star

It is simply the best app for all your product customization needs. It works great. It looks great. It is easy to use. Customer support is awesome. I highly recommend this app.

So far so good! Just installed custom options and it's pretty easy to use. Had one little issue that they handled for me in just a few minutes. Great job guys! I'm definitely going to check out their other apps.

The company helped with the few issues I had installing the app and were extremely helpful and responsive. The app does exactly what I need it to do- adds a charge for a monogram.

Great stuff. With colour Swatches heaps of options and most importantly conditional logic this app is perfect for us. Support is great, really helpful and always get it right. Thanks.

Love It!!!!! So easy to use and the Conditional Logic feature is great, super fast response from support staff, a must have app

Very good app! It had exactly what i was needing, had a few bumps in the beginning but the support team sorted it out under 24 hours. I would recommend this app to any one who needs product option customization.

It's kind of hard in the beginning navigating around the app, but called and emailed tech support and they were awesome! It even took me all day but they worked with me every step of the way. This app was a great asset to my online store!

Perfect product for custom monogrammed products and I have tried them all. Awesome customer support, fixed a minor issue on my end in record time. Highly recommend! Super quick customer support as well.

I would have given this app a 3 or a 4 just because the amount of effort it took figuring things out. However as soon as I reached out to W3 with questions they really were very supportive, quick responses and helped me out with a lot of complex situations, turning this app into exactly what I wanted for my shop. I had already tested lots of product customizers and this one really is simple but effective. I still don't think its PERFECT as it does still have loading issues due to my location (takes some time to load) and there are still a few features missing that I would have loved seeing. But W3 is constantly at work improving their apps.

This is the 4th app for personalization and it is also the best. It is easy to set up and convenient to use. It has taken a couple of hours to get the personalization added correctly to each of my products. Customer service is top notch.

Perfect for add on sale options and really flexible. Fantastic customer service too. Worth every penny!