Reviews for W3 Custom Product Options

The app is user-friendly and functions perfectly. The customer service is outstanding and always willing to assist. Highly recommended. Thanks !

Custom Product Options does what Shopify doesn't. Problems: 1) It loads unacceptably slowly. I had to do research to find the code to speed it up. This should have been included in the theme. 2) It doesn't have a text entry block. I created a passable workaround using Color Picker without the colors, but it leaves an extra line.

Solid app - we are using it for several years now.

Incredible customer service and I could not be more satisfied!

Nice app. Great customer service!

Been Using this app for more than 4 years and we love it!

I have been using this app for about 4-5 years now. The fields are pretty easy to do for all my personalized items I carry on my website. I stay with this company because they respond to questions or issues very quickly. I have had some hiccups over the years with changing themes on Shopify and this company always made sure all my custom fields got transferred over properly. I use other apps for other related things here on Shopify and sometimes I am lucky to get a response but with this company I know I will hear from them quickly. If you are looking for a good easy custom/personalized fields app and like old school customer service where people actually care about helping then this is the app for you!

I've just started using the W3 Custom Product Options, and I am thoroughly impressed with its features and functionality. The level of customization it provides for product options is unparalleled. Whether you have a simple product or a complex one with multiple variants, this app has you covered. What sets W3 Custom Product Options apart, though, is not just the app itself but the incredible support team behind it. The Support Center is quick to respond and incredibly helpful. I had a few questions about setting up some intricate options for my products, and the support team guided me through the process with patience and expertise. The responsiveness of the support team is a game-changer. It's evident that they genuinely care about their users and are committed to ensuring a smooth experience. In an era where customer support can be hit or miss, W3 Custom Product Options shines bright with its exceptional service. I highly recommend this app to anyone looking for a robust product customization solution, and the outstanding support is the cherry on top. Kudos to the developers and the support team for creating such a fantastic tool and providing top-notch assistance!

I had forgotten how to use it and while I would have preferred a walk through by a human being... they were quick to send tutorials and follow up with answers.

LOTS of settings, options work GREAT as expected -- more importantly: FAST and GREAT support team!

Service client très à l'écoute et réactif. Nous recommandons vivement.

modbox USA

2023-10-11

United States

I've been a customer for almost three years now. I had a recent issue due to the Shopify theme I was using and W3 responded quickly , updated my store code, and made sure everything was working. Awesome! They were super helpful during the initial code install three years ago too. Highly recommended.

Great company with great products and amazing service. Always quick to respond and solve any little issues that have popped up.

amazing support! I recently faced technical issues with this app, but the support team's response was incredible. They swiftly addressed my problem, guiding me through solutions with patience and expertise.

It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.

Decent app, affordable, not the most user friendly but it works. Broke my store when I uninstalled though :/

Megan is super amazing. This is the best product options app. Just a shame there is a monthly fee. Thanks

I didnt end up using this app. But im leaving 5 stars for customer service! they were quick and very helpful.

Highly professional, articulate communication, quick execution and very patient with customers. I am so pleased with this app and the extra service that was provided in customizing the app for our site. I highly recommend this app!

We decided to use W3 Custom Products for the creation of mechanical assemblies. We are early in the process of migrating to Shopify but so far all of our testing supports W3's documentation . Their support has been fabulous. I've had to reach out 3x and I have received answers quickly. My most recent encounter had to do with a mistake I made and I received all the information I needed to correct my mistake. The application is easy to setup and the imagizer feature was a real win for us. WE are very pleased with the product.

Ladd Stamps

2023-03-20

Canada

Customer support is quick and very helpful. This is a great app for adding product options if you have a lot of variants.

App works well once it's set up and the customer service is excellent. Immediately responsive and always looking to fix the problem.

The app has been working well & my tech support experience was amazing. I'm truly grateful for their five star customer service, highly recommend!

Been using it for a few years. Also switched to another top selling one and tried that for 6 months. This one is by FAR more intuitive and it updates quickly. The set up is easier in my opinion as well. I will say that I've had install issues every single time I've have to update my Avenue theme (and I'm not making any node adjustments) and the lettering comes in all weird and I have to edit W3's code to make it look better - but W3 showed me how to do it. A free manual install has always been done (which they advertise for Avenue), minus when I ran into one customer service rep who refused to install it and wanted to charge me for it (Jason Beldon). Support Rep Megan Dobarganes is THE BEST! She's an outside of the box thinker and provides amazing support. W3 would dominate the market if they could figure out the edit in cart where it doesn't double what's in the customer's cart. That's the only thing holding them back I think, but I bet they're working on it.

We have been working with Custom Product Options for many years. The product is fantastic, very user friendly and the tech support quick and thorough. I am thrilled and hope to continue working with this company and this app for many years to come!