Reviews for UpPromote Affiliate Marketing

I hope it will be helpful to increase my sale. I will write more reviews after I use some days. Just moment,it is my first time. but their customer service is good and effective. Good.

This app is fabulous and the customer support is off the charts! Nick stayed with me to help me understand a few areas I didn't get. He completely educated me and I am all set. Highly recommend!

Chris Thompson Bags

2024-06-05

United States

Super helpful customer service with Gwen! Looking forward to a great relationship with UpPromote!

BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product. When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app. Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.

So far this has been one of the easiest apps to work with through Shopify. There chat customer service is very fast and efficient in responding to your inquiry or requests. I am looking forward to a long and prosperous relationship with UpPromote!

Excelente Nível de serviço :) Recomendo vivamente ... a melhor plataforma do mercado, já experimentei algumaas, nenhuma como esta :)

Great documentation and wonderful UI. Gwen offered amazing customer support.

Evans deserves this 5 star rating. Very helpful!

Very user friendly. Tommy was very patient in helping to resolve the issue.

Stark has been very helpful in addressing my questions. Previously, I spoke with another representative from Uppromote, but they didn't seem to understand my questions even after I clarified them and appeared impatient with my inquiries.

Just getting started setting up the app, and we are super impressed with the customer service so far! Barney has been very helpful. It’s so refreshing to have great customer service at your fingertips! Very quick to respond. Once the app is up and running for a few months we’ll update the review (or post another one) regarding ease of setup, functionality, etc., as this app has so many wonderful and useful features! But for now, customer service gets an A+++, which was one of the main reasons we chose this app. Prior to purchasing, Tommy with customer service was also very helpful in providing answers to our pre-purchase questions, and this tipped the hat for us! We are adding to this post after a couple weeks of using the program. We can’t say enough about their customer support, especially Nick! Wow! He certainly knows the ins-and-outs of this program. When we had a somewhat complicated question, he clearly understood it and provided a great resolution, where others (although helpful) missed the mark on the final detail for resolution. My guess is, with such great support this unique situation and resolution will be made known to all team members for future use. That being said, all chat support members really have been extremely helpful. We would recommend UpPromote to anyone and everyone! The features are remarkable!

Great customer service experience from Barney! Super helpful and was able to assist very thoroughly. App has a lot of features too.

Excellent customer support!

Un services au top qui répond parfaitement à toutes mes questions

pretty good so far and customer service was great!

UpPromote has Free plan,it is good for the new salers.

Excellent customer service! I reached out to them asking to change the title fonts and body fonts. I wasn't sure they could do it, so I contacted their service, and Barney was willing to help. I actually didn't think he would do it, but he contacted the correct service team and they updated all the fonts so they match my website's fonts. The customer service is terrific. THANK YOU SO MUCH, Barney. I would definitely recommend this app.

Amazing app and support team. I wanted to extend my appreciation for including the option to remove your branding on forms within the app. It's a thoughtful feature that enhances the professional appearance of our content and aligns seamlessly with our branding strategy. This flexibility not only contributes to a more cohesive user experience but also empowers us to maintain consistency across our materials. Thank you for prioritizing customization and user preferences – it truly makes a difference!

The chat support for UpPromote is amazing! Very timely responses, including screenshots for clarification, and friendly. I highly recommend using the chat feature over email for any support needs.

Our company is looking for affiliates. Non of the affiliates we contacted in the Uppromote Market Place had any interest in our product, even with a very fair % commission. Invites were submitted to over thirty affiliates. The app appears to be more suited for those that already have affiliates, and not for companies that are starting with affiliates or are looking for more affiliates. It's too bad as the app is user friendly and appears to function perfectly for companies that have affiliates.

By far the best Affiliate Marketing app on Shopify App Store. Completely agree with the rest of the positive reviews on here. App's ease of use, functionality and complete end-to-end solution is perfect. Support is also super helpful and quick which is critical for a business owner like myself. Gwen especially from Support was great in helping finalise all my set up and go-live checklist. Thank you!

Had a quick question and required support chat. Selina was very responsive and help me quickly. Great experience with support!

great assistance!

We are new to using UpPromote and the customer service has been outstanding. Evans was able to get our issue resolved quickly and provide additional help with getting our affiliate program up and running. We are looking forward to growing our brand and our business with UpPromote! Thank you for your help.

I've installed the app today. The UI is very simple and everyone can easily complete all the settings Now, I've encountered a few problems with customization but what I liked about UpPromote is the live support. Barney helped with colors settings and answered all the questions I had about coupons, programs, and affiliates. Definitely worth a try.