Reviews for Ultimate Special Offers

Updated to 4 stars after working with Emily from Supple. She has been extremely helpful and understanding of the issues that we have had. We were able to fix our store to use Paypal with the app (note that the PayPal button will need to be removed from the cart screen, but PayPal will still work as a payment option at checkout. We are having another sale this weekend and intend to use the app again. If things run smoothly, I will upgrade our review to 5 stars. I am pretty disappointed with this app. The options for discounts are amazing, but in order for the app to work properly you have to remove PayPal Express checkout from your store (per Declan in customer support). This is not something that we can live with and it is not something that we were informed about prior to installing the app. Also, customer service is very slow. Many apps that we use have staff on hand at night and on the weekend to help with issues. Our discounts were not working for a Sunday only sale and it took 48 hours (plus 3 emails) to get any response at all. I am so disappointed because I thought this app was the solution we needed - but it was only a waste of time and an embarrassment to us for many customers that could not get our discount to work.

great app with multiple choise of offers like gift offer and great supports

Awesome app for creating any sort of promotion you need!!! :-)

4.5 star The options offered by the app are great. Need to improve on the support. It is a complex app that does a lot of edits to code base after customer click the checkout button. May interfere with cart-page-based upsell, cross-sell, discount code trigger, and store pick-up apps. Support team should try to do more throughout testing before handing back to the store. May take a few days or up to a month to fix everything. A good app after everything is working.

Awesome app! It's a bit tricky to set up but their support team was super helpful and responded to my email within a few hours. We had some syncing issues but as soon as we got in touch, they were able to resolve the issue and we were back in business. I would honestly install other apps by them almost just for the support alone - they were helpful, understanding, and quick to solve any issues I had. One of the most pleasant experiences I've had with an app team!

Knifewear Inc

2018-05-30

Canada

Great app and great service. Rob did a great job of fixing an small issue for me, and also was commicative through the process. On the app side, this app has helped generate lots of sales for us, and is easy to use!

Used this app for a while now and has helped greatly with our sales. Also, anytime I have need something fixed, the team have always been a great help. Would recommend!

Good support staff. App is kinda pricey but it does the job, can't complain. Keep up the great work.

Hygge Sweet Home

2018-05-22

Hong Kong SAR

I rewrite the comment again. It is an good app with many functions and reasonable pricing. 1. A big mistake occurred. They help to fix with short-term solution. Due to short term solution, I am not so confident about it. 2. A minor mistake occurred. They fixed it. 3. They fixed another problem not caused by them. 4. Because it took several days to fix all problems, I asked for extending trial period, they extended the trial. 5. Can't fix a minor mistake, but they said it is the limitation of Shopify. (decimal places of discounted price) Overall, the support team is helpful. I need to test it further.

Great App ! Easy to customize and adds great features to the website. Support was also very helpful and responsive when I needed them. Would definitely recommend.

Excellent support! The team are very responsive and customised our cart for us.

This app works well for us. If you're a big analytics nut, be sure to set up with their recommended companion apps so that Google tracking and Analytics within Shopify report promo sales properly. Otherwise, the draft order flow will skew your data pretty drastically. All-in-all a great stop gap on our way to Shopify Plus.

It's a decent app does what it says, but it has problems Buy X Get Y ...works but is also broken. When I add two products to my cart and it is B1G1 Free if you back out of the cart change the quantity to 1 and then go to check out it keeps the coupon and takes the total off one product and gives a free order... I spent way too long canceling FREE orders because of this. ugh.

if you want to increase conversions, you need this powerful app! ++++

I am really impressed with the customer support at USO. This was the best app that I couldn't find for my needs and they went above and beyond what I expected.The communication has been exceptional.

This is a wonderful app, along with top notch support! I had some theme issues with the Buy One Get One Free box. However, one simple email to the support team and the issue was fixed for me within a few hours. Great for discount codes! The app auto-populates the discount box for each customer. So easy! Excellent.

Excellent app offering a number of different sales techniques, that instantly boosted my sales conversions. There were some issues in the beginning, as this is a powerful app, just hang on in there whilst the support team fix any problems. I found the support excellent in providing a fast reply (I consider fast under 48hrs) and performing tweaks to make the app fit my theme. Highly recommended.

I like the app but the layout is not professional and $20 is way too much, Other apps that have much better services and convert more charge way less

Best app on shopify ,period.

The app is easy to use but custumer service is really bad! 2 emails and no response and people complaining because it is not working the offer. [EDIT] Costumer Service reviewed the issue very efficiently. Thank you

The program is good, but the biggest issue we have is that none of the promos apply to a recovered cart. Apparently Shopify does not allow access to recovered carts and USO can't manipulate them.

excellent app, does just about any kind of promotion you can imagine

A good and functional app, but lacking some functionality when you have wholesale and retail stores with one catalogue. Overall good experience and fairly affordable.

Hope the new team is going to be good especially the server load... :) Thanks!

Great App! I love it! Very user friendly, easy to use, customers get awesome deals, everyone is happy! :) . Another PLUS! Sent them an email on thanksgiving and they gladly helped me to resolve my issue within little time! Thank you guys! You're the best Discount APP there is