Reviews for TrioM Combine & Merge Orders

Great support team! Konstantine helped a lot due to some problems we had! Thank you very much!!!!!!!

Great app, a must-have when you're using a post-purchase upsell to combine orders into one. The support is quick and helps solve any issues.

This app is essential to our business model which offers local delivery twice per week, with two cutoffs for customers on different days of the week. Our routing software can only send one order to one stop, and multiple customers like to add on to their order before the deadline. We needed a way to combine those orders and send them as one -- this is the ONLY app I have found on the app store that does this. We had some real trouble implementing the app in the beginning, and it caused a huge headache with orders merging that should not, and the other way around. I was able to work with support to get these issues resolved, and they told me that this app now has a full time developer. They are asking me for improvement suggestions, which is great. Overall, this app works well now that the bugs were addressed, and I am hopeful they just keep improving. Highly recommended if you need to merge orders.

I was excited when I first got this app and their customer service is great but the app has limitations and was not tested properly. I had a lot of customers with multiple orders in a day and the merge was all over the place. I had to manually review all of my orders and manually merged them. The shipping refund did not work correctly if you have more than 2 orders merged.

We regularly get asked by customers to merge orders for shipping, and have been unable to - Until now! The automated merge is simply awesome, and the option to manually merge orders is very flexible. Best of all, the ability to zero value to merged order means our accounts, reports and reconciliations all match. Perfect solution!

Superb solution for merging orders for shipping purposes! One of the most requested feature from our customers! Absolutely fantastic, responsive, real time support from Vladimir totally sold this for us on two stores! Highly recommended.

Easy to use, not too many parameters to set up. Sometimes "simple" is better. I had some questions to make sure I set up my Automatic Merge correctly and all the agents were very helpful each time. The only problem that was annoying was I couldn't click at the beginning of my set up on a lot of buttons, etc.. and it was not a problem from the app. It was from the Safari browser, as soon as I used Google Chrome it was working like a charm. So do not use Safari to login :)

The app does exactly what it says. It is a little confusing, but there is a lot of videos to help you out

Works great, only catch is like the other apps mentioned - the order number combination settings are still a work in progress.

This app works well, is easy, and has good customer service. Only downside is combining order numbers which is something they are currently working on changing.

Absolutely love this app! Makes merging orders quick & simple. They even have an auto-merge feature.

Section 119

2020-03-19

United States

Konstantin was very helpful! He called me over the phone and explained how to use the app. He was very knowledge

Perfect add-on for shopify, great customer service also :) If you want to auto merge same customer and ship together , this is the best app you can find in here.

needed help on fixing the setting. we got a quick response. good customer service. thank you so much.

This app is the best app I've found to merge shopify orders, especially when using clickfunnels. Great customer service team, Eric was very professional, patient and assisted me for 2 days to fix my issue. Thanks again! Truly love this app. Only wish you had a flat monthly fee and not billed per merge; especially when merging large quantity of orders per month. Again; Love your App and customer service! ❤️

Great app for order editing, order merging, and better customer experience, the support team is great and there are help videos everywhere. Very useful for high volume merchants. The automatic merge feature is something I've been looking for for ages.

Horrible this does not work. There is no phone support. Ruined my reports. Hard to work with. The Gurus cant figure it out either.

This app has been amazing to save you postage! No more detect manually! Support has been great & responsive, highly recommend!

Great app with excellent, very knowledgeable Support that go the extra mile to help. Highly recommended.

I’ve only started using this app, but it’s giving me exactly what I need. Almost more importantly for me, the experience I had with support was excellent.

I added this APP to the shop to merge orders for customers that order multiple times during a promotion we put on. They were super helpful and answered all of my questions in a timely manor. Can’t wait to see how smoothly the app works!

Very good customer service. Every question I had was answered fast. This app works perfectly and really suits my needs.

This app works flawlessly and customer support is top notch! I wrote to the developer and had an answer back in five minutes. Now that's service!

At first this app worked great. Unfortunately, it seems the developer's website is down right now and there's no way I can get it to work... Please fix this, you have a great app but make sure your service stays online. EDIT: The app is up again and working like it should. Changed the rating to 5 stars.

Great app so far, There was a few issues as the app litterally came out yesterday like upsell discount price on combined orders but i contacted the live chat and they fixed it all up on the spot and helped me sort out all the issues i had. Can't hype up the customer service enough, it is great to see people who care about the users. 5/5