Reviews for Trackify Facebook Pixel,TikTok

I’ve been using the Trackify app for our Shopify store for a long time, and their support has always been excellent with quick responses. Today, I noticed through the Chrome Pixel Helper extension that our store’s currency was being recorded incorrectly. Even though our official currency is set to GBP, the pixel was showing USD in certain sections. I immediately reached out to the Trackify support team, and Etienne along with their dev team resolved the issue within 30 minutes. I highly recommend this app to anyone running a Shopify store who wants reliable pixel and API tracking. Thank you so much for being a long-time Trackify user and for your kind words about our support team. We’re glad you reached out regarding the currency issue, and we’re always here to ensure everything runs smoothly. Please don’t hesitate to contact us anytime you need assistance.

This plugin is incredibly difficult to use. I followed the instructions to activate it, but the pixel didn't install correctly. I contacted support, and they just mechanically told me the plugin was working properly. However, I tried several different ways to test it, and they all showed the pixel wasn't installed in my store. I highly recommend this plugin; it's incredibly difficult to use, and the poor support is truly disgusting. Sorry for the confusion you experienced. Trackify was installed and set up correctly, but the issue you faced was due to a browser cache conflict, which can prevent Pixel Helper from showing the correct data. We recommended checking in Incognito Mode, clearing your cache, or doing a hard refresh — any of these steps would have resolved the issue. Our team also offered to walk you through the fix on a Zoom call and provided a scheduling link, but unfortunately, this was declined. We’re always happy to provide step-by-step assistance to ensure everything works smoothly. Please know that our support team remains available anytime you’d like to give Trackify another try.

Trackify deinstalled but we still seeing TrackifyXRetarget event in fb manager, why? Thank you for your feedback. Since Trackify has already been uninstalled, the TrackifyXRetarget event is no longer firing from your store. What you are seeing in Facebook Manager is most likely historical data or a result of your browser cache. We recommend clearing your cache to view the latest data. Rest assured, no active events are running from Trackify anymore.

Super helpful team! They fixed my tracking issue quickly. I was struggling with Meta tracking, but thanks to their support I can now get accurate data. Big thanks Your feedback means a lot! We’re delighted that our team could provide timely support and ensure your Meta tracking runs smoothly with accurate insights.

extremely good service, fast, and tracks everything. Definitely a good investment Thank you for the wonderful feedback! We’re glad you found our service fast, reliable, and worth the investment. Your words motivates us to keep delivering the best.

I am extremely satisfied with this app, especially with the professionalism and efficiency of the customer service team. Whether during inquiries or when facing issues, the customer service staff responded promptly with patience and kindness, which made me feel very reassured. More importantly, they not only replied quickly but also demonstrated excellent problem-solving skills, always providing the best solutions in no time and avoiding unnecessary troubles. The entire communication process was smooth and efficient, showing that the store truly values customer experience. Such outstanding service not only enhanced my overall shopping satisfaction but also strengthened my trust in the brand. I will definitely choose this store again in the future and recommend it to my friends as well. Thank you so much for your thoughtful feedback! We’re delighted to know our support team’s professionalism and quick responses made you feel reassured. Helping with both speed and care is always our goal, and your words truly motivate us to keep it up!

Amazing customer support! I was able to hop on a call on the weekend and fix a very important issue. We truly appreciate your feedback! We know how critical it is to resolve issues quickly, so we’re glad we could jump on a weekend call and get everything sorted for you.

Excellent after-sales service! The team was highly professional and resolved my issue quickly and efficiently. Thanks Trackify, it helps a lot for my store. Thank you for sharing your experience! We’re glad our team could assist you quickly and professionally. It’s wonderful to know Trackify is making a positive difference for your store.

Pixel trouble? Pixel optimization?TRACKIFY is an excellent and easy to use pixel solution. It works very reliably, and I highly recommend giving it a try. What really sets it apart is the exceptional customer support fast, helpful, and genuinely invested in solving your issues. A must-have tool for anyone serious about tracking and optimization. Thank you TRACKIFY Nicky Founder BigK Sport Thank you so much, Nicky! We're thrilled to hear that Trackify is making your pixel tracking and optimization easier. Our team takes pride in providing fast and reliable support, and your kind words mean a lot. We’re grateful for your recommendation!

good support, i did a zoom call and the guy solved my problem in 5 minutes Thank you for sharing your experience! We're happy to hear that our support team could quickly resolve your issue over Zoom. We’re always here to help!

Atendente muito eficiente, prestativo e colaborador, nota 10 Muito obrigado pelo seu feedback! Ficamos felizes em saber que nosso atendimento foi eficiente e prestativo. Conte sempre conosco!

Service client ultra rapide et efficace pour gérer les p’tits soucis de parametrage Merci beaucoup pour votre retour ! Nous sommes ravis d’avoir pu vous aider rapidement et efficacement. N’hésitez pas à nous recontacter si vous avez besoin d’assistance à l’avenir — nous sommes toujours là pour vous accompagner !

very professional and helpful support. Yhey have made all setup for me and explained also how to use the app. Thanks a lot Thank you for your kind words! We're glad our support team could assist with the setup and ensure you felt confident using the app. Providing a smooth onboarding experience is our priority, and we're always here if you need further assistance. Thanks again!