Reviews for Toki: Loyalty + Memberships

Incredible app, incredible support, 100% recommend this company and team to help with any and all membership needs!

Toki really has all of the products and systems that we have been looking for! We are a newer company and looking for solutions and tried several other apps and they never could get us what we wanted. Set up a Demo call with Jason and he made this whole process so easy for us! We could not of asked for a better person to help us with this process. Made it so easy for us. I would highly recommend

Toki has been a real game changer for us! It's an amazing platform with so many features. Jason and the team is personable, attentive, and offer fantastic support. You really don't get this experience with many of the other apps on Shopify. We highly recommend giving Toki a try for businesses of any size!

Excellent app with powerful features and outstanding support We’ve been using TOK on our Shopify store and it’s been an excellent experience. The app offers a wide range of features that make it easy to set up and manage loyalty programs for customers, as well as benefits for promoters. Everything is intuitive and well designed. What truly stands out is the support. Jason has been incredibly helpful and kind, always finding solutions to our requests. He even created custom video tutorials that I was able to share with my team—an amazing touch. The app includes great integrations and allows you to reward points for custom activities, which gives us flexibility to align the program with our brand. User interfaces are clean and easy to use both for us and for our customers. Highly recommended!

Highly recommend Jason, he is great help with clear detail and full of information

We’ve been using Toki for our loyalty program for about a year, and it’s been nothing but solid. Setup was smooth, the platform runs clean, and it does exactly what we need it to. More importantly, their customer service has been top-notch- quick replies, clear answers, and a real understanding of our goals.

We are an omnichannel retailer who needed a loyalty program that would provide meaningful customer engagement online while offering simplicity and ease of use in Shopify POS. TOKI has surpassed our expectations in both regards. What we love: -the integration with Apple and Google wallets out of the box -the flexibility with program rewards which support 1:1 dollar matching, or points for rewards, or both -the depth of reward options available in the shopifyPOS app -the astounding speed at which support requests are reviewed, responded to, and resolved. What took some time to get comfortable with: -the nomenclature and controls. this is a very, very flexible/customizable platform, and with that comes complexity and a learning curve that's it really. We are only 30 days post launch, but i feel we have encountered a full set of use cases that give me confidence in this partnership going forward.

Ganxxet

2025-04-11

After transitioning from Yotpo, we were in search of a more integrated and customizable loyalty solution. Toki has not only met but exceeded our expectations. The platform's comprehensive features have streamlined our operations and enhanced customer engagement.​ A special shoutout to Jason, whose expertise and dedication made our migration process smooth and stress-free. His prompt responses and tailored solutions addressed our unique needs, ensuring a flawless setup. The level of personalized support we've received is unparalleled.

We've been very impressed with Toki and they have been extremely helpful throughout the setup process. The team worked with us on several customizations and our customers love it so far. Highly recommend.

GREAT support and has everything we need to build our paid membership program. Highly recommend!

I recently integrated a Toki loyalty app into my e-commerce store, and I couldn't be happier with the results! The app has completely transformed how I engage with my customers and build lasting relationships. The setup was straightforward and user-friendly from the start. The interface is intuitive, making it easy to customize the loyalty program to align with my brand's values. I love how I can tailor rewards to incentivize specific actions, like repeat purchases or social media shares. My customers have responded positively, too! Since implementing the loyalty program, I've noticed an increase in repeat visits and a spike in customer engagement. It's wonderful to see them excited about earning points and redeeming rewards, which not only improves customer satisfaction but also boosts my sales. Another highlight is the analytics feature. I can track participation rates and measure the impact of the loyalty program on my sales, allowing me to refine my strategies effectively. Plus, the customer support team has been incredibly helpful, promptly answering my queries and offering valuable advice on optimizing the app's features. Overall, I highly recommend the Toki loyalty app to any store owner looking to enhance customer loyalty. It’s a game-changer for driving repeat business and fostering a loyal customer base!

Lovely Sim Racing

2025-02-19

I had been looking for a Membership App on Shopify for quite some time, but none of the existing offerings did the minimum of what you'd expect a true Membership management app to do. The Toki team truly delivered on my requirements and the experience of working with them was nothing short of remarkable. They now have developed one of the most advanced Membership management tools on the App Store, and I cannot thank them enough!

Toki had everything we were looking for with a rewards program. We were using two separate integrations for our rewards and affiliate program, but were able to streamline into one platform with Toki. Jason and the rest of the Toki team have been incredibly hands on and helpful during our onboarding process, and with anything else we've needed help customizing honestly. We had a few issues and unique cases that we didn't know how to handle, but everyone on the Toki team was able to help find a custom solution for each problem. We are looking forward to continue using Toki & seeing how much our customer appreciate it too

Clearly everyone leaving a review feels strongly about the customer service level at Toki and I couldn't agree more! You don't get that many glowing reviews without actually having the service to back it up. Jason, Nikita, Elise, and everyone at Toki has been a dream to work with. Jason answered my endless barrage of questions and concerns, immediately addressed them quicker than any other provider I've worked with, and came up with excellent solutions for our very unique tech stack. I couldn't recommend them more. The program itself is easy to use, set up, and customize. There are definitely a ton of options out there for loyalty programs, and I'm so glad we went with them. You will NOT get this level of service anywhere else! Thank you to everyone at Toki!!

I just had 15 minutes chat with Jason. He dived deep into the innards of Toki and came back with some truly obscure stuff I had given up looking for. Every time I said i just need something else, back in he went and got me it. He is my MAIN MAN!

Great app, great service, am still setting up but its easy to use, customise and full of features. Support has been quick, clear and helpful

We cannot say enough good things about our experience with Toki. Toki fulfilled everything and more that we needed for a loyalty and membership program. But more than that, our experience with the Toki team and Jason in particular was exceptional. Jason went above and beyond to make sure everything was functioning exactly how we needed. Very very happy and impressed with Toki and would recommend it to everyone!

Can't say enough great things about starting with Toki - Jason was amazing to work with to get us organized and moving with setting up our rewards platform with Toki. He scheduled a zoom meeting with me and walked me through everything and answered all my questions...and guided me through some things I hadn't considered. When I had some issues launching the program he was prompt in getting me sorted - ended up being related to a browser issue on my end. really excited to grow with our new rewards!

Solly Baby

2024-10-09

Our experience with Toki has been nothing short of exceptional. From the very start, their team (S/O Elise) was there, working hand in hand with us to build and customize our loyalty program, offering support that has continued throughout our experience. Their level of service is unmatched in the Shopify app space. The Toki team is always available to answer questions and act as a true thought partner, and their customization and dev support have surpassed every expectation. Not only is everyone so kind and easy to work with, but Nikita, the CTO, has also been incredibly hands-on and positive, always willing to explore new possibilities with us. Jason, our CSM, is thorough and super responsive, frequently sending detailed Loom videos to ensure we're set up for success. Having used several major loyalty tools, I can confidently say that Toki’s level of customization and ongoing support is unparalleled. Building a program with Toki is not about vanity metrics—Toki helps foster true community building that translates into revenue. We love it!

Toki is a truly unique loyalty & rewards experience for members, and this couldn't have been a better fit for our needs. The ability to make challenges, activities, give rewards, and so much more is AMAZING! We love working with the Toki team and always appreciate their incredible customer service as we’ve built out our program for Paris Hilton’s audience. We've loved using the app they've made & features they’ve created to allow us to truly create a well rounded journey for our members at Sliving Steals. Thank you so much Toki, you’re the best!!

Working with Toki has been amazing! Jason is super helpful and very quick to respond to our many questions! They've even added elements that didn't exist within the platform to accommodate our needs. Highly recommend working with them for your loyalty + referral needs! :-)

Bumkins

2024-08-28

United States

Elise, Jason, and the entire Toki team have been amazing from the beginning! Their willingness to help us set up and start a loyalty program for our customers has been very refreshing. The integration into Shopify made everything simple. We also appreciate the many customization options available so that the Toki Wallet, App Blocks, and Modules fit our current branding and store theme. Five stars all around! ⭐️⭐️⭐️⭐️⭐️

I wanted to highlight a few things about the Toki app that I believe set it apart from the overwhelming number of choices for loyalty and reward apps out there. 1. Their Team: they take customer support seriously and their enthusiasm to figure out ways to truly customize to meet your loyalty and membership needs is huge. I've spoken with both Jason and Elise during my time on the app and they have felt like an extension of our team vs. the cold, rehearsed app sales/client success managers I'm used to. 2. Their Product: I was so impressed by what Toki was building, the sheer breadth of their features is huge. You can really feel that they are trying to be leaders in their space and innovate alongside their customers. To list a few more unique features they offer: store credit, paid memberships, apple wallet passes for in-person redemption/shopping, community channels, alliances to cross promote with other brands, exclusive member-only products, and so much more. 3. Their Design Portal: it allows you to have so much customization over their widgets whether you want a pop-up, embedded, or to build your own pages with specific sections. Other loyalty apps we've tried were very rigid in their design offering, only allowing you to customize colours, logos and icons.

Toki has been an absolute game-changer for us. Nikita, Elise, Jason, and the rest of their team are top-notch – whenever we’ve had questions or needed assistance, they respond quickly and go above and beyond to help us out. It saves us time and helps make us more money, it’s a no-brainer.

Jason and the team at Toki have been a delight to work with. They offer a robust rewards program with loads of features that is also fully customizable. They are always responsive and willing to help. I would highly recommend Toki for anyone looking to get started with loyalty and rewards.