Reviews for Thrive by Shopventory

This comment is about the customer service experience I had with two agents. Rio and Alejandro were excellent is assisting me with figuring out an error that I was receiving. They worked through the evening and then followed up with me first thing the next morning to see if the fix we tried worked. It did indeed and provided me with the information about what steps I needed to take to remediate any duplication issues. Much appreciated.

Shopventory has the solutions for all your bundling needs. Easy integration, easy to manage stock, and most importantly, an A+ support team. They're extremely responsive, friendly, and they do right by you to get a solution for your problems. Rio and Alejandro both been phenomenal with the support they've provided. Also, I seem to have gained 17" biceps after installing this app...pretty cool!

We have a Clover EPOS and the Shopventory integration has allowed us to seamlessly integrate and manage stock quantity across offline and online channels. Really impressed with the customer support from the team, Dean, Kayla & Valerie have been excellent. Thanks guys!

Superb app, syncs my website and my shop seamlessly. Customer support is first class. The team helped our business grow and become easier to manage. Best app we've purchased!!

The customer service is TOP NOTCH! Super responsive and is able to answer every question we have. We switched from Katana to shopventory and it was the best decision we have ever made. The amount of features we will be able to use, as well as the ease of use is great. We are still getting used to it, but to be able to keep track of all of our inventory between multiple platforms is going to help us immensely on keeping our inventory accurate.

The customer service team is fast, professional, and very friendly. They are quick to respond to help me out w/ my questions regarding the platform and help me walk through the features that I am looking for. Alejandro was wonderful to work with! I think this platform is great starting place, however, I would like more customizable features to really enhance what each business needs.

I've been using this app to help keep tighter control of our inventory. The SKU bundling feature is wonderful and was a huge selling point for me. Setting all of it up in the backend, is a bit of a time consuming pain, but I think it's worth it in the end. The reporting features are already saving me a lot of time when placing orders. The customer service is the best I've experienced from any company, in years. (shoutout Mario!) The software still has some opportunity for growth, but this is a wonderful start and super helpful. I'm looking forward to future updates and growth.

Wonderful customer service, fast and professional! Valerie from the help chat was amazing and helped me with everything I needed in a timely manner as well as explaining what was wrong so that if it ever happened again I would know how to fix it! Thank you Shopventory and thank you Valerie.

The customer care at Thrive is unmatched. They are incredibly helpful as well as very friendly. Whenever I have an issue with an integration I go to them first, not the integration!

Shopventory lets our business accurately track our inventory and costing in real time, enabling us to make better inventory and business decisions. With multiple sites, Shopventory lets us quickly transfer inventory between locations. Shopventory is a must for any multi-location business.

Living Tea

2022-04-04

United States

Very helpful, robust app. Even on the basic tier, it's dramatically improved our inventory management, and was integral when we established a second location. The help sections and customer service are very thorough and responsive!

So far, the App seems do be doing well. I'll follow up to rate it appropriately if anything is off. Alejandro was a great help with his product knowledge, patience, and was overall fun to work with.

5 Stars to Valerie for solving the syncing issue we had yesterday, we are just getting started so I cannot give any comments on the software. However, if you stumble across any issues - the support is excellent.

Just wanted to update my review! I love Shopventory! I have been using the desktop version for years to run my small independent-designer focused boutique. Shopventory is great for running reports, keeping track of all of my costs, and everything inventory-related. They have rolled out updates over time, and whenever I have questions, they are always very quick to answer and excellent with customer service. I would recommend this app to anyone who needs an inventory tracking system that is intuitive and easy to use. For me, it is the best one out there.

Santa Barbara Company

2022-02-09

United States

I am torn between giving this app 3 and 4 stars. The customer service gets 5 stars. Hyper responsive helpful chat support and great onboarding. This app itself has several limitations that would be deal breakers except I can't find any viable alternative. There are many positives. It looks like the low inventory reports, expiration date tracking, bundling features will work well for us. They want you to create all products in Shopventory, but there doesn't appear to be any consequence for creating them in Shopify and then importing them, which is great. 1) You cannot edit any cost information once inventory is received. This means that we either give up on trying to use Shopventory to track our inventory costs, or we have to wait to receive (and start selling) inventory until these costs can be determined. We typically don't know freight costs at the time the PO is created or the inventory is received. My inventory staff are not my accounting staff, so they don't have access to these numbers. 2) The purchase order list page shows invoice subtotals, which means we can't easily scan this list to match POs to payments on our bank statement and credit card statements, which of course reflect the order total after discounts and freight. I cannot imagine a use case where any customer would prefer to see subtotals. 3) The purchase orders are so unpolished as to be borderline illegible and do not reflect well on our business. I don't need fancy, but these are too rough. Our address is long so it runs right into the adjacent field, as no padding is built in. One of the fields defaults to %null% rather than just 0 or blank. You can't email a PO unless you've created it (which runs into having final cost information I mentioned on #1). Even if we did email it, the email is very unpolished and you cannot set any default email text. I'd love to have a quick default message asking the vendor to confirm receipt and provide us with an estimated delivery date, and provide our contact information on this email. You can provide a custom note, but this note shows up at the bottom of the email as a "user note:" I am not my vendor's "user"! 4) Vendor info from Shopify isn't pulled over, so this makes setup VERY time consuming for us as we have about 100 vendors and well over 1000 products. We're sticking with it because despite these frustrations, our current lack of inventory control is causing even more problems. I know that building an app this robust is daunting, but these aspects feel as though no one has really thought them through.

Shopventory has been a major asset to our boutique Southern TurnStyle in Tyler, TX. It has allowed me to quantify and track my sales so well! Tim was very proficient in helping us navigate through it all! Thanks Tim and the Team at Shopventory! Rachael Hanson

FarmGirl Frosting, LLC

2022-01-04

United States

We used a different service as our POS platform and used Shopify for our website. Shopventory merged those two, and that changed the way we did everything for the better. Their customer service is always quick to respond –– they've helped us problem solve and walk through many situations. We are very grateful to have worked with Shopventory!

You know what V stands for? Valerie! I am so impressed by this app and the customer service that comes with the.. service, lol. Multiple time I have ran into issues on my own behalf and she has been there to help our company out. The Grower's Depot is forever grateful and if you are ever in the area, and in need of Indoor/Outdoor Garden Supplies please stop by! Thanks again keep up the good work Shopventory.

I have been using Shopventory for a couple of years now to sync with Shopify and Clover. The customer service is exceptional and the product is working amazingly well. I no longer have to be concerned about overselling...syncing is on point. And, if I run into issues, the Shopventory team is amazing!

I can't imagine running my store without Shopventory. I finally have one single source of truth when it comes to inventory, profit margin, etc. Plus I sync to my Clover POS and Shopify online store without issues. I've always found support to be super responsive and they resolve my issues very quickly. Very happy with Shopventory!

Shopventory is a must have app to organize and have more control of the business. The customer service is always available and have all the tools explanation. There is much more we can do to make easier to run the business. Totally recommend.

Staff from Shopventory is available for you if you have any question or need help using this inventory app. Hannah is who was assign to my account and is very knowledgeable about shopventory and can help you figure out how to use the app to its full potential. Highly recommend.

Great app. Great customer service. We would be lost without it. Our AM Gabby has been particularly helpful as we navigate scaling our business.

A straightforward tool with well-organized details and options. Easy to use and makes a world of a difference when tracking inventory and syncing with the POS. Another favorite factor is how friendly and readily available the Support team is!

This app is not deleting my location and data from the account setting. I want to delink my shopify account from here.