Reviews for teelaunch: Print on Demand

awsome, easy, User friendly App ... Just Perfect

Although I had a few issues with my first order, I spoke with the owner and he upgraded shipping to 2nd day air so my customer would get their order within the time frame allotted. I have not heard back yet regarding quality of items ordered. No news is good news? Maybe. Pro's 1. Easy app 2. Good Prices 3. Decent, on the verge of good, customer service. I received quick replies, but was given incorrect information at certain times. But, they were willing to look at the situation for me. 4. Customer received product within the stated time frame. Con's 1. The shipping charge on the invoice was less than what I was charged by quite a bit. I was told the shipping charge would never be the same as what the invoice shows. I use shopify "lite" so that may have had something to do with it. Either way, I was told I would have to add up the shipping cost manually for every order I place. I'd rather not do that. 2. It took 10 days for my order to ship. I had to reach out to them after 9 days to see why it was taking so long and was told it would take longer to ship since it was a larger order. I had 13 items total, made up of 2 different products. 3. Their production time and shipping rules need to be made clearer. If you order more than one type of product, it may take longer than the statd 3-5 days to ship. Owner stated he would make that clearer on his website.

Uploading is a nightmare compared to printful and printify. you are limited to 15mb for a picture with 2400px. that 15mb limit needs to be removed asap.

Could use more items such as water bottles and be able to text on product! Other than that great!

Great App. Does exactly what it says & MORE

an amazing app for anyone looking to make clothes

great app, will continue to use

Great product! Very easy to use.

Good Service. High Quality Shirts. Easy to use.

Although the products are slightly more expensive than other shopify apps, teelaunch is so easy to navigate. Its usability alone is five star quality, as is the product selection and product quality. I would like to know more about the products though. Although a lot of them say dishwasher safe, they do not specify whether or not they are microwaveable. Overall great app.

AWFUL CUSTOMER SERVICE!! After countless tries, I am giving up on this company. We had a customer order in March and the printing was wrong. Their customer service said they would correct and resend a new product. After 16 emails, they still have not responded nor sent a replacement to the customer. We would not recommend this platform. There are so many more options out there, don't waste your time! UPDATED rating from 1 to 3 STAR: After leaving the 1 Star review, the owner of the company contacted me and worked with me diligently to make my customer happy. While the damage to our company's credibility with our customer cannot be mended, at least there was a valiant effort made to restore credibility as a business partner. We are uncertain if we'd use this company again as there are many, many more options, but I will say their platform is hands down the best one for uploading and positioning the images. I would recommend ordering a sample before just posting on your site though to ensure the quality is what you want.

So far the service has been great. Shipping time was reasonable and the print quality look good too. The interface is seamless and the upload process is simple.

App very user friendly, easy to use, site professional. Thats about it.Then the problems began: * no show of the first order placed on the 1st June, * tracking number provided NOT valid, *have an upcoming event - will NOT use this company *conclusion - disappointed

So far my customers have been loving their items. The set up is super easy. I will indeed keep using teeleaunch.

UPDATE - 6/23/17 After a few years, we decided to give them another go. They've consistently printed my products extremely quickly and with great quality. I highly recommend them for all your POD items. UPDATE - 11/4/2015 Despite the trouble I had starting up, I stuck with them with hopes they would get better. Within a few hours of posting the review, the owner contacted me. He helped me solve a few of the issues I was having. Since then, not a problem. If you're looking for t-shirt fulfillment, with a lower cost, definitely look into Teelaunch. --------------- Original Review: Easy to set-up, good concept, good phone cases, and relatively quick turnaround. However... Horrible customer service. I've sent multiple emails with no response. Come on... In addition to this, I ordered a few shirts and a phone for myself to see the quality of them. Really? The size of the print one my shirt is maybe 1/3 or 1/4 of what the mockup shows. And the quality is not too great. I would not wear this shirt. The white underbase on one of my designs did not even line-up with the color layer on top. (A white underbase is how you print colors on dark shirts). I'm not even sure why they would send these shirts out...I got two different designs and not too impressed. The phone case came out good, however. Good concept, but have some ways to go.

Easy to use. I havent ordered yet though

One of the best apps for custom print to order out there.

Nice app. Easy to use and quick delivery.

Love it. TeeLaunch has given me the chance to have an online business automated...

.I like rhe program and look forward to using it to grow my business

This App is great and I've recommended this to all of my commerce training classmates :)

Great app overall. Very easy to create products.

UPDATE... June 7 2017... After I wrote about my REALLY frustrating experience with Teelaunch (see below)... Christopher the owner of the company contacted me via email and spoke with me about my issue with them... he was... quite honestly... greatly concerned with my poor experience and wanted to take the time to reach out to me... He didn't have to step up... but he did and I appreciate that a lot... so... I'm going to try them again. I had originally rated my experience as a single star... I am changing that to 5 out of 5 because he made the effort to connect with me. I have to get into the nuts and bolts of the app and figure it out... but I'm hoping round two goes better! ORIGINAL REVIEW... June 5 2017... This review is strictly about Teelaunch's customer service... I added their app today to my Shopify store... but because I am from Canada their app wouldn't let me add my correct 2 letter province acronym when entering my credit card billing information... they only allow US credit card billing addresses... Dave... the customer service guy I was dealing with was quick to respond but WOW... was NOT helpful WHATSOEVER. Many of his responses were one line at best and contradictory to his other messages... BRUTAL! I have NEVER dealt with a customer service agent who did less and cared less than he did... EVER!!! I solved the problem myself by deleting their app... If I am having this much trouble with customer service... I don't think doing business with them will be any better. Good riddance!

Just started using it but like it so far

teelaunch is a great app with a great owner and team that really cares about the success of their sellers. :)