Reviews for Synctrack: Return → Revenue

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Easy to use. Customer service has been great, Anna and the team have been very helpful and responsive with answering queries and resolving any issues that we've had using the app.

Helped me quickly with my questions. I have to do something on my end but Vincent directed me to the resource quickly for me to try later.

Sehr übersichtliche App, optisch ansprechend und toller Support! Amey war super freundlich & hat mein Problem schnell gelöst. Absolute Weiterempfehlung!

Thank you for the 5-star review! We're delighted to hear about your positive experience with our app. Your support is much appreciated. If you have any questions or need assistance in the future, feel free to reach out.

I am very happy with this app. I had a few questions and had to reach out for support. The staff was very responsive to reply and help me through my questions. I received help from Sophia, Lynn, and Samuel who were ALL super wonderful and helped me with each of my questions. This app allowed me to create a return portal for my customers to submit returns, exchanges or store credits without having to directly contact my store or staff. This app provided a "self help" for customers to manage their returns by themselves. Customers can come back to the page to check on the status of their returns. Automatic emails are sent to the customer for each stage of the return process based on what stages you want to inform them about. The emails can be toggled on or off as you see fit. You can customize the return page with your logo, images, colors, etc. This is very personalized and professional. I would give both the customer service and the app 10 stars if I could.

Recently integrated Synctrack Returns & Exchanges app. It includes all the features that we were looking for. Easy to understand and user friendly interface. Appreciation of customer support(Tracy) for immediate query resolution and patience. Highly recommending this app for everyone who is willing to setup return and exchange...!!

Top Quality Support! Really good layout, easy to use and excellent features! Highly recommend

I've been using the Omega Returns & Drive app for a while, and I'm really happy with it. The app is easy to use, has a clean interface, and all the necessary features for managing returns. The return center page is fantastic as well! Tracy from the Omega team offers exceptional customer support. They are constantly making improvements based on user feedback. The app has become a powerful tool for managing returns smoothly. I've had a good experience with the Omega Returns & Drive app and I highly recommend it to anyone who needs a dependable Returns solution.

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

This app is really good and easy to use. Only downside is that you do not receive email notifications when return requests are submitted although their team says they're working on it.

Anna from Omega has been an incredible support throughout our onboarding process onto this app. Initially, we encountered a few bugs, but thanks to Anna's dedicated assistance and close collaboration, all the issues were swiftly resolved, resulting in a significantly more stable app. The app already boasts essential features for managing returns, which is commendable for a returns center. However, there is still room for improvement, especially in terms of enabling refunds directly from the app. Additionally, enhancing the app's capabilities to handle return resolutions based on different payment methods, such as Cash on Delivery (COD) and online payments, would be a valuable addition. In summary, the experience with the app has been positive overall, thanks to Anna's and Wendy's excellent guidance. With some additional refinements and updates to address the aforementioned areas, this app has the potential to become an even more powerful and indispensable tool for managing returns seamlessly.

This app is good, I am using it on my website., customer support is really great. And this app is working much smoothly on my website

Great product along with great customer support. they did specific customization according to my requirement. Kudos to Tracy for awesome communication. All HAIL to HEROES!

the app is good, as i am using it on my website., and their customer support is really great. Tracy from Omega has been very helpful.

Great experience all round. Customer service is 11/10 App is still being built, but it is working really well at a base level. Really clean functions, easy to use and update and is 10 times better than Aftership Returns (this is coming from an ex-Aftership customer). Don't walk, run to get this app, you'll love it!

Tracy from Omega has been very helpful with onboarding us onto this app. Initially the app had few bugs but she worked with us closely to have the bugs resolved quickly and the app seems to be more stable now. The app has all the necessary features for a returns centre but there are still areas the app can improve on like using your own domain, a more professional landing page for the customer returns login, better email templates as currently they are very basic. But overall impressed with the support from the developers. Highly recommend installing this if you haven't already done so as you are in for a lifetime deal as they are offering the app to be free for the first 100 customers!