Reviews for Syncio Multi Store Sync

We installed Syncio a long time ago to sync with another store. But we always had issues with inventory being out of sync. Along the way, through trial and error, we discovered the reasons for inventory being out of sync depended on a range of things including the ways stock were entered back into inventory, how exchanges were processed etc at both the source and destination stores. It would drive our staff insane having to notify customers that we were in fact out of stock of an item. We put up with these things for a long time, but then when they changed their plans to include billing for source stores that was the final straw. The 'free threshold' is extremely low. They also charged us twice during the same period. We only noticed it because we were looking at the costs of Syncio vs other apps at the time. We reached out and they confirmed this and have applied a credit, but had we not have noticed we wouldn't have received anything. We have since switched to another app which does what we need it to do and is much cheaper. Hi, Thanks for the feedback, it's greatly appreciated. We've supported your stores through the years, and despite the issues that you've encountered, we hope that overall, Syncio has played a small role in the tremendous growth you've had in this period. The double charge is absolutely a mistake on our end - that's a huge apology on us and we have credited you back. As for our price update - we had to do this in order to stay sustainable and keep improving Syncio. Amongst many price pressures, we are also based in Australia like you. I'm happy that you have found another app - if that turns out to not work out as you have expected, please give Syncio consideration - we'd love to help your business again. Kind regards, Jimmy

Strong support - good explanation of syncio case

Great product. It saves so much time, and you are always confident that you don't sell anything your supplier does not have by accident. All it needs is a connection to Apple pay so you can pay your suppliers while on the move via you phone.

Isaac was super helpful. Im operating 2 stores and needed more detail on how to properly connect ... very thorough and knowledgable with assisting the process. Thank you so much, I look forward to using this app!

App works very well. Very helpful customer service when you run into issues

Great software flawless

We compared several inventory-syncing apps, and Syncio was the only one app that met the niche-specific requirement. The customer support team is exceptional and the responses were very fast. They even set up some customizations for us. Highly recommended!

Disgusting app! It literally deleted all the product pages from the store and even tampered with the inventory of the source store, which was not supposed to be affected. Please never use this app! Hi, We're sorry to hear about your experience. We'd love to get in contact with you to get more information as there are a couple things about Syncio in regards to your review: 1. Syncio can delete products on the destination store, one-way is when you disconnect your source store, you get a prompt to 'disconnect and delete' products from the destination store. 2. Syncio cannot change the inventory of the source store unless it came from an order from a destination store. From our records, it would seem unlikely this happened due to your stores being test stores at the moment. Our contact is support@syncio.co. We'd love to speak to you to see what happened but also importantly get your stores connected correctly. We have 10K+ Shopify merchants, including thousands of Shopify Plus merchants that are happy with Syncio. We're confident that you can too. Kind regards, Jimmy

Everything super easy to setup with your supplier. Claudia always making sure i have a quick and efficient support every time i had questions. Highly recommend

Syncio is the perfect app for seamless integration between stores. We have used Syncio for years now with our drop shipping retailers and it's always been super easy to use, with great customer service if we've ever needed any assistance. Would highly recommend!

It works Hi, Thanks for your kind words. Once set up properly Syncio is a set and forget app. If you have any questions or would like help. Don't hesitate to reach out to our friendly support team in-app. Many thanks, Syncio team

Working great for us as! Also the support was very responsive and helpful

Great app, and very easy to use. The best part is to track orders and inventory with our collaborating partners. Hi, We appreciate your ongoing support. This means a lot for our team. We hope to contribute your business' success for many years to come. If you have any questions or requests, please don't hesitate to send our friendly staff a message in-app. Warm regards, Syncio team

Highly recommended App. It works smoothly, and the support staff is very helpful and responsive. Hi, Thank you for taking the time to leave us a message. We hope to push our app to the next level to surpass your expectations and ambitions. As always, if you have any questions. We will be here to help. - Rayman

Recently installed Syncio seems easy to use and packed with features, hoping to go fully live soon. Rayman from support is an absolute legend! He goes above and beyond to help you get everything set up and running smoothly. Hi, Thank you for the awesome words, and for considering Syncio as your syncing technology partner. We will do our best to ensure our features and support will continue to bring value to your business. Leave your repetitive work and tasks to Syncio! As always, if you have any questions or requests. We will be here to help! - Rayman

Great app and great support.

Good use of the app so far. Rayman one of the developers was really helpful and supportive. Hi, Thank you for your kind words, we are delighted to help streamline Aztec Diamond's product management. It was a great hearing about your current processes to see where we can fit in. As always, if you have any questions. We will be here to help. - Rayman

Hi there - there wasn't any feedback left aside from the rating but we were able to find the last correspondence via customer support. The issue you noted was that it appeared that Syncio was adding stock instead of reducing stock for your secondary stock. We responded but unfortunately did not hear back from you so hopefully you find this message - we'd still love to reconnect to better understand your situation and potentially help your business again, especially as the nature of 'adding stock' is very unusual.

App works great, customer service also. Just the price is X 2 (once for source and once for the destination) = too steep

Isaac was great with an issue with my source store. We figured it out on a call and all was well. Thanks

So Far, Love It!! And we Love your review! Thanks so much. If there is anything else we can help with, please let us know! Kind regards, Jimmy

Great app, it's helping us efficiently manage our wholesale and retail store inventory. It's been pretty seamless to use thus far. The customer service team is extremely helpful and attentive. They've responded to all of our inquiries. I highly recommend. Thanks for your wonderful feedback! I've let the customer support team know, and your feedback has made their day! Cheers, Jimmy

Syncio has been an absolute game-changer for our business. We’ve worked hard to create partnerships with other organizations to offer a mutual product-sharing and bundling strategy, and Syncio has been central to making this collaboration seamless. It enables us to offer enhanced bundled discounts and shared product listings, providing customers with a much broader range of options while driving increased sales for everyone involved. The app is easy to set up and makes syncing inventory across different stores effortless and incredibly efficient, saving us countless hours of manual updates while keeping our stock levels accurate and in real-time. Customer support has been top-notch, with quick responses and helpful guidance whenever we’ve had questions. A special shout-out to Claudia, who has always been quick to assist us—her dedication to customer satisfaction really stands out. It’s clear the Syncio team is focused on making a positive impact, and that resonates with us. If you're managing multiple Shopify stores or collaborating with other businesses, Syncio is a must-have for seamless product syncing, increased sales, and stronger partnerships. Highly recommend!

Simple to use, easy to integrate with partner stores, and really smooth. I run an online marketplace but we don't make our own clothes, so we needed a really simple way to integrate (I'm also not technical). Syncio was really easy and exactly what we needed.

very easy to connect new stores