Reviews for Subi Subscriptions App

This app is great! Customer support is over the top. Pearl was the best helping me out! Thank you! We're so happy you're loving the app — and huge shoutout to Pearl for being the best! 🙌💛

Aliya was a great help on the live chat/support! Thanks! So glad Aliya could help! 😊

Customer support is excellent! Worked with Miles and received the clarity I needed. Thanks so much! We're happy to hear Miles provided excellent support and helped clarify things for you. We're always here if you need anything else! 😊

Regarding Helpdesk: Available on Sundays, very helpful. Fast and great support. Thanks for the great feedback! We're glad you found the Sunday support helpful and quick. Always here when you need us! 🙌

Very satisfied. Assistance from Nareh en Dela when offboarding was very good! Thanks so much! We're glad Nareh and Dela provided great support during offboarding. Wishing you all the best! ✨

Miles deserves a raise! He went above and beyond to help me out. Excellent customer service! Thanks a ton! We couldn’t agree more — Miles is a star! 🌟 So glad he was able to go above and beyond for you.

We've had a great experience with the Subi Subscriptions App! The interface is user-friendly, making it easy to manage subscription products and track customer activity. The support team has been incredibly responsive and helpful (especially to Pearl) — especially when we needed assistance with removing a user. Thank you so much for sharing your experience! We’re thrilled to hear that Subi’s intuitive interface is empowering you to easily manage subscriptions and keep track of customer activity — that’s exactly what we strive for! We’re also incredibly proud of our support team, and we’ll make sure Pearl knows her efforts made a difference. 💜 If you ever need more assistance or want to explore even more of Subi’s powerful features, we’re just a click away. Helping you succeed is what we’re all about! 🚀

Pearl at customer service was amazing. The app offers more features than any other like it. They went out of their way to make sure it looks great and Pearl even helped me fix another issue on my site. So far the best experience i've had with a company on shopify app store to be honest. Wow — thank you so much for the incredible feedback! We're beyond thrilled to hear that Pearl and the team made such a great impression. It means a lot to know Subi has been your best experience on the Shopify App Store so far. We're always here to go the extra mile for you! 🙌✨

We recently ran into a setup issue, but Emma responded quickly and went above and beyond to help us resolve it. She kept us informed with updates and timelines, and everything was completed as promised. So far, we're really impressed—not only with the product, but with the outstanding customer service as well! Thank you so much for sharing your experience! We’re thrilled to hear that Emma was able to provide timely and dedicated support to get things back on track. At Subi, we believe that smooth operations and clear communication are just as important as powerful features, and we’re so glad that shined through in your experience. 💜 If there’s anything more we can do to elevate your subscription journey, we’re always here to help. 🚀

They are really understanding and accommodating of everybody's needs, Aliya form the support team is incredible, amazing customer service Thank you! We're so glad to hear that you felt supported — Aliya truly is incredible. We appreciate the kind words! 💛

What a great experience, I couldn't believe as a novice i got this up and running in 15 minutes with a quick chat with customer service to find out I didn't hit save. I always dread getting into new apps as they often have bugs or can be half baked. i am so excited to offer this new subscriotion option to my customers. Thank you for the wonderful feedback! We’re so glad your setup was smooth and quick! Excited for you to offer subscriptions to your customers, and we're here anytime you need us! 🚀💬

Mason was a great help this morning when I needed an issue resolved. He jumped onto the chat straight away and was happy to look into it there and then. He made what could have been a stressful and time-consuming problem much easier and completely stress-free. Thank you, Mason — 10/10! Thank you so much! We're thrilled to hear Mason made things smooth and stress-free for you. We’ll be sure to pass along the 10/10! 🙌

I had a great experience onboarding with Subi. The process is easy and the customer service representative (Miles) was helpful and fast. Thank you! We're so glad to hear your onboarding went smoothly and that Miles was quick and helpful. Welcome to Subi! 🚀

Great customer service, app works really well. I needed to get few changes done on the widget and it was with no issue, quick and well done. (Stella was very nice to deal with) Recommend. Thanks so much! We're happy to hear the app's working well and that Stella made the widget updates smooth and easy. Really appreciate the recommendation! 🙌

Miles was wonderful and helped address and fix all my concerns. Thanks! So glad Miles could help and get everything sorted for you! 😊

Great customer service! This app is great for me since I am just starting out offering a subscription and the tiers are priced fairly for their uses! Thank you! We're glad the app’s a great fit for your subscription journey and that you’re happy with the pricing. Excited to support you as you grow! 🚀

Still getting used to the app but Mason was a great help. Thanks! Thanks for the feedback! We're glad Mason was able to help — let us know if you need anything as you continue exploring the app! 😊

Needed some display adjustments for our store, updates were made within 15 minutes. First class service by Pearl, very happy. Really appreciate your kind words! Glad Pearl was able to jump in and get everything sorted so quickly. We're thrilled you're happy with the service! 🙌

Miles was absolutely amazing! He helped me with everything I needed — super professional, kind, and incredibly efficient. It’s rare to come across someone so helpful and pleasant. Thanks again for your perfect support, Miles! Thank you so much! We're thrilled to hear Miles provided such outstanding support — professional, kind, and efficient is exactly what we strive for. We’ll be sure to pass along your kind words! 🌟

We have just recently installed this app to work alongside a bundle app we have been using for a while. Stella was online straight after we installed it and offered to check the set-up for us. She was extremely helpful in making suggestions on how the widget could be customized giving us two different options which both blended well with our theme. We selected the option we felt would work well across all products and Stella then went ahead and implemented the changes. I also just checked on a further question and again Stella was extremely helpful, taking a few minutes to check up on our request and completing further changes which is fabulous. Great customer service from Stella! We look forward to using this app! Thank you Thank you for the thoughtful feedback! We're so glad Stella was there right from the start to support your setup and offer tailored solutions. It's great to hear everything blends well with your theme and that the follow-up support was just as smooth. We're excited to have you on board and look forward to seeing Subi in action for your store! 😊

Customer service was quicker then I had anticipated and @Emma was very helpful! I was having a hard time customizing the colors of my widgets and she patiently worked with me to fix the issue and get the colors right. :) Thanks Emma! Thank you! We're so glad Emma was able to help you get everything just right — and quickly too! We'll be sure to pass along your kind words 😊🎨

Nice app. Having a free version is so cool. Excellent and easy support with Emma in the chat ! Thanks so much! Glad you're enjoying the app and the free version — and happy to hear Emma made support easy and excellent! 😊🎉

Smooth and efficient service. I’m very satisfied with my experience with SUBI. Thank you to Stella for her attentive and professional support! Thank you! We're so glad to hear your experience with Subi was smooth and efficient. Huge thanks to Stella for delivering such attentive support! 🙌

Intuitive and they've thought through all of the features that I didn't know I would need until I was building a contract. Ran into a little glitch and Miles was immediately ready to help via chat and committed to get it worked out asap. Thanks for sharing your experience! It's great to hear that the app’s design supports you in ways you didn’t even expect — and that our team was quick to jump in when needed. We’re always here to keep things running smoothly! 🚀

Pearl was simply amazing! She gave my website subscription a pop to match my aesthetic of my brand. Very knowledgeable and fast. She was also patient with me as I was getting my little one off to school. That means so much — thank you! We're so glad Pearl could bring your brand vision to life while being kind and patient along the way. It’s a joy to support you, even during busy mornings — little ones and all! 💛